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591 posts

Ultimate Geek
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Topic # 241009 6-Oct-2018 21:14
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I am currently on Pay Monthly and find myself not using that much data, and want to switch to Prepay.


I want a self-service way to do this via web or the 2degrees app.  Can anyone tell me how can I do it?  I tried to logon to my account using my PC, and try to look for that option in the app, but cannot find anything useful.  Also, can I request to switch to Prepay on the last day of the bill cycle of my Pay Monthly plan?



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5121 posts

Uber Geek
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  Reply # 2102697 6-Oct-2018 21:28
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There isn't a self service way. I've just asked the same thing and the answer was that you'll need to call them to make the change. Phoning 200 was suggested (not an 0800 number).

Keep calm, and carry on posting.




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