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93 posts

Master Geek
+1 received by user: 6


Topic # 242985 22-Nov-2018 13:00
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Just wondering if anyone using their old Snap email account have been receiving any.
I have not had anything through on my iPad or Samsung phone since last Friday.

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432 posts

Ultimate Geek
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  Reply # 2131806 22-Nov-2018 13:03
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Just sent a test message to my snap.net.nz address, arrived instantly ok.


273 posts

Ultimate Geek
+1 received by user: 212

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2degrees

  Reply # 2132699 23-Nov-2018 13:38
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Hiya,

 

We are not aware of any issues with email. If you do notice something 'wierd', please call into customer care on 0800 022 022.

 

Nick.


 
 
 
 


2732 posts

Uber Geek
+1 received by user: 712


  Reply # 2132712 23-Nov-2018 13:58
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kiwimustang: Just wondering if anyone using their old Snap email account have been receiving any.
I have not had anything through on my iPad or Samsung phone since last Friday.

 

 

 

mine died around that time but i thought it was just because i had left 2 degrees even though that was 6-7 months ago. 





Common sense is not as common as you think.


8 posts

Wannabe Geek
+1 received by user: 2


  Reply # 2138245 2-Dec-2018 20:50
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Yes i called today and got told "sorry we don't support email clients or services, please only use the webmail to login."



52 posts

Master Geek
+1 received by user: 3


  Reply # 2138261 2-Dec-2018 21:51
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been using snap email for past 7 plus year without issue  configured in outlook 2016 presently. Not sure why they say the don't support email clients as they always have in the past and have had no issues getting support for problems either.


8 posts

Wannabe Geek
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  Reply # 2138262 2-Dec-2018 21:55
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i would say its isolated to thunderbird as thats what i use.

Webmail is fine
Android Bluemail is fine
outlook is fine.

so thunderbird has probably changed their login string and snap does not support it.


1292 posts

Uber Geek
+1 received by user: 295


  Reply # 2138263 2-Dec-2018 22:03
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Oxygen298:

i would say its isolated to thunderbird as thats what i use.

 

 

Any error messages?

 

 

What anti-virus/security software do you use?

8 posts

Wannabe Geek
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  Reply # 2138264 2-Dec-2018 22:07
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nah just "unable to connect"

but when i delete the account and redo it says "failed to get settings for your account"

doesn't matter if it do pop or imap but im sure its they way thunderbird sends the connect string to the snap mail server.

 

 

 


1292 posts

Uber Geek
+1 received by user: 295


  Reply # 2138285 2-Dec-2018 22:51
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Have you tried the manual config option?

 

 

Use port 993 on imap.snap.net.nz for IMAP (SSL/TLS).

 

 

I've had occasions where the Thunderbird wizard would just not be able to successfully test the server connection settings to proceed but after setting up manually it would work fine.

8 posts

Wannabe Geek
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  Reply # 2138286 2-Dec-2018 23:08
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that is manually setting it up....


273 posts

Ultimate Geek
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2degrees

  Reply # 2138385 3-Dec-2018 10:21
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kiwimustang: Just wondering if anyone using their old Snap email account have been receiving any.
I have not had anything through on my iPad or Samsung phone since last Friday.

 

Hiya,

 

I've had a quick look at your account, it would see like your mailbox is full - I have doubled the size of your mailbox to resolve this for you.

 

If you log into Webmail (https://webmail.2degreesbroadband.co.nz/) you can see how much free space available you have in your email box as per below.

 

 

Please note: an email service is not provided to new 2degrees Broadband connections, and is only supported as a legacy product for ex-Snap customers.

If you have a Snap email address, your email settings are;

E-Mail Address: username@snap.net.nz

E-Mail Login Name: username@snap.net.nz

Incoming Mail Server (POP3): pop.snap.net.nz

Incoming Mail Server Port (POP3): 110 (SSL Off) or 995 (SSL On)

Incoming Mail Server (IMAP): imap.snap.net.nz

Incoming Mail Server Port (IMAP): 143 (SSL Off)

 

Incoming Mail Server Port (IMAP): 993 (SSL ON)

Outgoing Mail Server (SMTP): smtp.snap.net.nz

Outgoing Mail Server Port (SMTPS): 465 (preferred) or 587 and requires authentication

Outgoing Mail Server SSL: On/Enabled

 

Nick.


273 posts

Ultimate Geek
+1 received by user: 212

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2degrees

  Reply # 2138534 3-Dec-2018 12:30
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Oxygen298:

 

i would say its isolated to thunderbird as thats what i use.

Webmail is fine
Android Bluemail is fine
outlook is fine.

so thunderbird has probably changed their login string and snap does not support it.

 

 

Hiya,

 

I had one of the team test with Thunderbird, settings used successfully are below. If you continue to experience issues, please let me know and PM me your account number so we can investigate.

 

 

 

 

Nick.


8 posts

Wannabe Geek
+1 received by user: 2


  Reply # 2138536 3-Dec-2018 12:37
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I have tried alot of times. Still no joy

273 posts

Ultimate Geek
+1 received by user: 212

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2degrees

  Reply # 2138537 3-Dec-2018 12:39
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Oxygen298: I have tried alot of times. Still no joy

 

 

 

Hiya,

 

Cool - As per above comment from me, I need to know who you are so we can look at logs and investigate. Are you able to PM me your customer number please.

 

Nick


8 posts

Wannabe Geek
+1 received by user: 2


  Reply # 2138538 3-Dec-2018 12:40
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Pm sent

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