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248 posts

Master Geek
+1 received by user: 38


Topic # 24318 21-Jul-2008 13:40
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Just wanted to post about my move to SNAP.

So far all the dealings have been in a word awesome!

The guy I spoke to on the phone, think his name was Simon, knew what he was talking about, knew the products, and quickly figured out I knew what I was talking about so didn't ask me dumb questions.

I have signed up for Naked DSL and shock... I rang on Friday and it's due to be installed today. Had to ring them back today to order a router, as mine died, and the install was confirmed as today.

Great work. Very happy.

This is how customer service is meant to be.




 

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776 posts

Ultimate Geek
+1 received by user: 176

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Snap Internet

  Reply # 149876 21-Jul-2008 13:53
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I bought Simon lunch today.

Cheers for the feedback :)




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator





248 posts

Master Geek
+1 received by user: 38


  Reply # 149975 21-Jul-2008 19:09
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Not from the dodgy food court in the mall I hope....




 

776 posts

Ultimate Geek
+1 received by user: 176

Trusted
Snap Internet

  Reply # 149980 21-Jul-2008 19:37
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Naw, Pizza accross the road at La Porchetta. The chicken and margherita pizzas are amazing, very yummy.




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator





248 posts

Master Geek
+1 received by user: 38


  Reply # 149983 21-Jul-2008 19:43
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Will remember that for the next time I am down in Chch.




 



248 posts

Master Geek
+1 received by user: 38


  Reply # 150683 23-Jul-2008 16:20
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Ok really pissed off now. While this is not Snap's fault and is no way a bad reflection on them... I was told today that the exchange that I am connected to is full and could be a wait of up to six months before I can get a connection.

This is just plain stupid. How does Telecom get away with this?

Very very un-happy camper!!!


[Moderator edit (MF): just removed a couple of words]




 

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