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Mr Snotty
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Topic # 248030 7-Mar-2019 20:14
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I just saw this on the 2degrees website last night so went in today to get it applied to my plan (as my sister is in the defence force) however couldn't get it for myself.

 

See here: https://www.2degreesmobile.co.nz/mobile/pay-monthly/kiwi-hero-plan/ 

 

With my sister being in the defence force it grants me a "Forces 4 Families" card. This isn't a card with any ID on it, it is just a discount card where I can get the same discounts as her at a number of places. See here for more details: http://nzdf.mil.nz/families/discounts/default.htm

 

Now, on the 2degrees site it lists this as an acceptable form of ID but got told it was not when I went into the store. The guy was nice, he checked with dealer support who stated the same but I can't help thinking that somewhere along the line there is some confusion with this card and what it is. I have a feeling I am right here and the plan applies to me being a cardholder.

 

 

I think as a whole this is an excellent initiative from 2degrees but will be keen for them to either correct this on the site (if this isn't the case) or make it aware to everyone it actually includes immediate family cardholders also as this is literally what the forces 4 family card is for.

 

Pinging: @2degreescare





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defiant
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  Reply # 2193214 7-Mar-2019 20:30
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Aren't IT workers heros too?

 

In all seriousness, that's a cool initiative


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  Reply # 2193219 7-Mar-2019 20:34
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Weird the store said no; also dealercare.

But you can get it with that card; I know of someone that has.


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Baby Get Shaky!
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  Reply # 2193220 7-Mar-2019 20:34
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Went in today to upgrade my plan to take advantage of this offer. The fella at the store didn't have a clue what it was or how to apply it. After a (not overly short) call he figured it out and set it up. Not sure if the communication to front line staff has been completed or if it was sufficient (the other staff member didn't have a clue either). The ID thing wasn't an issue as it was a mainstream one.


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  Reply # 2193227 7-Mar-2019 20:47
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The site is pretty clear so it should work.

 

But I'm guessing nothing has changed since I worked in Care about a year ago (including dealer support) where we often got comms about changes on the day it was released or even later.
Probably a case of not being given enough information or enough time to read that info before getting calls about it. Many times we found out new things we were offering because of a press release or an update to the site. 




Mr Snotty
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  Reply # 2193238 7-Mar-2019 21:11
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tardtasticx:

 

The site is pretty clear so it should work.

 

But I'm guessing nothing has changed since I worked in Care about a year ago (including dealer support) where we often got comms about changes on the day it was released or even later.
Probably a case of not being given enough information or enough time to read that info before getting calls about it. Many times we found out new things we were offering because of a press release or an update to the site. 

 

This is what I am thinking. The guy didn't really know anything about it - he ended up having to check his emails about it and also phone dealer support but it does seem pretty clear on the website. He showed me the information and it all appears rather confusing currently.







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  Reply # 2193617 8-Mar-2019 15:17
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Went into the Johnsonville store today and got it applied without any issues!

 

Clearly more comms needs to be put out but thanks 2degrees!





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  Reply # 2193660 8-Mar-2019 15:33
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michaelmurfy:

 

Went into the Johnsonville store today and got it applied without any issues!

 

Clearly more comms needs to be put out but thanks 2degrees!

 

 

 

 

They kept a lid on it. Even I only heard of it when the internal comms people sent out the all-staff email, so it's probably not entirely surprising there's a little bit of confusion out in the stores.





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These comments are my own and do not represent the opinions of 2degrees.


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  Reply # 2193661 8-Mar-2019 15:36
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SaltyNZ:

 

michaelmurfy:

 

Went into the Johnsonville store today and got it applied without any issues!

 

Clearly more comms needs to be put out but thanks 2degrees!

 

 

They kept a lid on it. Even I only heard of it when the internal comms people sent out the all-staff email, so it's probably not entirely surprising there's a little bit of confusion out in the stores.

 



 

Its been on most of the EM forums / facebook for a while now - Be awesome if other providers did that same 

Awesome work 2Degrees though


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