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BDFL - Memuneh
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Topic # 248172 13-Mar-2019 10:15
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It happened a few times - I log into my 2degrees account and it shows "overdue"... And yet I haven't received the email with the invoice for the month. 

 

Is there a place I can download the broadband invoice from the website?





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Ultimate Geek
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  Reply # 2197157 13-Mar-2019 11:14
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I joined 2 degrees last week and received the first months invoice same day. Just received another today for the month following...


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  Reply # 2197193 13-Mar-2019 11:42
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Hiya,

 

Login to https://secure.2degreesbroadband.co.nz/payments and it will provide an option to download invoices.

 

 

 

Nick.


 
 
 
 




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  Reply # 2197197 13-Mar-2019 11:46
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NickMack:

 

Login to https://secure.2degreesbroadband.co.nz/payments and it will provide an option to download invoices.

 

 

Whereabouts exactly?  When I saw the original post I went looking to check (as I was certain it was there) but have absolutely failed to find links to my invoices.  All I get is a list of charges and payments:

 

 

No invoices and links to anything that I can see (I may have the stupid).

 

 




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  Reply # 2197204 13-Mar-2019 11:55
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freitasm:

 

@NickMack thanks - but there's no such option in my account.

 

 

 

 

Hiya,

 

So if you goto www.2degreesbroadband.co.nz click on "Your 2degrees", "Broadband & Phone" - Access Your account and login.

 

Click on your account balance, you should see something similar??

 

 

 




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  Reply # 2197209 13-Mar-2019 12:01
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No, I do not see that. I sent a PM with what I see on the whole page.

 

The following box has two links... If I click on the amount it just reloads the "summary" (the page itself) and if I click the button "Your account balance" it links to the list of transactions

 

 

I have just logged into parents-in-law account. Same situation - like myself they only have broadband, no phone number.

 

Am I right perhaps to assume that if you have broadband only then the link to invoice is not showing - it only appears if you have a landline number?

 

 





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  Reply # 2197212 13-Mar-2019 12:04
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Can confirm mine is the same


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  Reply # 2197216 13-Mar-2019 12:12
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Hi All,

 

I had a chat with the Development team - Download invoice is available to customers who have made calls and they wish to see history etc. We don't currently offer the functionality to download the full invoice as it's emailed out on a monthly basis, I've asked for this feature to be looked into. If the mail isn't delivered to a recipient, then the other option is to call into Care to have it resent. Mauricio, happy to resend yours to you if you wish.

 

Nick.




BDFL - Memuneh
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  Reply # 2197220 13-Mar-2019 12:14
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  Reply # 2197221 13-Mar-2019 12:16
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freitasm:

 

Thanks. Please resend the last one? I checked my Office 365 deleted items and definitely not there. I need it to claim expenses...

 

 

No worries, it's actually sent to a gmail account by the looks.




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  Reply # 2197225 13-Mar-2019 12:18
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BDFL - Memuneh
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  Reply # 2197315 13-Mar-2019 14:12
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freitasm:

 

And of course it was in the Spam folder...

 

 

hahahahahahaha.

 

Make sure you check your device drivers....





________

 

Antonios K

 

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