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# 251375 22-Jun-2019 10:30
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Customer service is our main priority, even if it costs a little bit more. Don't need lots of frills. Just looking for a reliable provider who also cares about its customers.

 

The threads we've looked at so far are pretty encouraging for 2D. Skinny is our other main option so far.

 

Anyone have a strong opinion on this?


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  # 2262355 22-Jun-2019 10:54
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Also if we do a home phone with 2D should we ask about wiring insurance?


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  # 2262358 22-Jun-2019 10:56
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Go for the best deal and sign for 12 months.

 

Skinny does have a good name as has 2 degrees.


 
 
 
 




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  # 2262360 22-Jun-2019 11:00
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Oh and we're in Canterbury, would we automatically get bumped up to 200/20 instead of the stated 100/20?

 

Edit: typo


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  # 2262361 22-Jun-2019 11:02
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Are you unhappy with Slingshot and want to switch or just surveying the landscape?




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  # 2262364 22-Jun-2019 11:05
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Unhappy with Slingshot. Described a bit about that at https://www.geekzone.co.nz/forums.asp?forumid=81&topicid=250859&page_no=1#2259826

 

 

 

 


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  # 2262420 22-Jun-2019 12:18
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If customer service is your main focus then 2degrees would be a good starting point. I’m with Spark, have found their customer service good and responsive when I’ve needed it.




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  # 2262425 22-Jun-2019 12:25
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Yes change for sure the support from 2degrees is awesome here on Geekzone and the call centre staff are great to

 
 
 
 


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  # 2262433 22-Jun-2019 12:52
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Another +1 for 2degrees. The support is great. Also no, you don’t need wiring insurance as voice is delivered via their router (which is also very good).

I’ve got a post on my blog (in my signature) on picking the right ISP that may be helpful but 2degrees sounds like it’ll tick all your boxes. Also if you’ve got on-account mobile with them - you save an extra $10/mo.




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  # 2262438 22-Jun-2019 13:27
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I got a $200 + GST credit when I joined just recently

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  # 2262448 22-Jun-2019 14:04
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Ask them about 200/20, that offer was intended by Enable to end at the end of the year so they may not want to put people on contracts where the offer could end during contract. Enable are looking at extending it from another thread though not guaranteed.

I’ve rung 2degrees twice, both times phone answered under 3 minutes and person on other end had knowledge of what I was asking about. One was just got the internet running and phone wouldn’t do out going calls, they fixed on the spot.

Phone service includes free toll calls NZ landlines, 22 cent per minute mobile calls, caller ID, message minder - in settings can even see where can get messages sent to email, haven’t tested, and other services come with it.

They also offer Prime Video one year free with a year contract, and on their web site can still see the $200 joining credit there as well.

zyo

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  # 2262454 22-Jun-2019 14:10
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Bigpipe. You can't beat three months free (Which is almost 250dollar value)
And their plans are competitively priced.

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  # 2262506 22-Jun-2019 15:27
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zyo: Bigpipe. You can't beat three months free (Which is almost 250dollar value)
And their plans are competitively priced.

 

If one of the OP's reasons for looking to switch is customer service then I'd not be looking at moving to Bigpipe. 

 

First up, no call centre, and second a number of people have reported issues getting a timely response via email. 

 

This was one of the main reasons we shifted away from BP; many other companies, including 2D, have not too dissimilar incentives to sign up, charge a similar price, and actually provide decent service. 

 

The reality is that the quality of service with many companies ebbs and flows over time (well, apart from perhaps Vodafone where, IME, it's always sh!te) - as an example, many moons ago Snap had the best service I'd ever experienced but the quality really dropped (waiting time and knowledge of staff) when purchased by 2D; now it seems to be back up there. (We're back with 2D again and have no reason to doubt this.)


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  # 2262508 22-Jun-2019 15:36
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zyo: Bigpipe. You can't beat three months free (Which is almost 250dollar value)
And their plans are competitively priced.

 

@zyo Yes you can beat 3 months free, For a start look at the support 2degrees staff provide here on Geekzone

 

I picked 2degrees for this very reason the staff @SaltyNZ @NickMack @2degreescare




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  # 2262591 22-Jun-2019 16:33
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Thanks everyone! This has been really helpful.




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  # 2262636 22-Jun-2019 16:50
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michaelmurfy: Another +1 for 2degrees. The support is great. Also no, you don’t need wiring insurance as voice is delivered via their router (which is also very good).

I’ve got a post on my blog (in my signature) on picking the right ISP that may be helpful but 2degrees sounds like it’ll tick all your boxes. Also if you’ve got on-account mobile with them - you save an extra $10/mo.

 

 

 

Thanks, checking that post out.

 

 

 

Edit: Uhoh we didn't think about Voyager - saw you mentioned them in your post.


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