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69 posts

Master Geek


# 252790 11-Jul-2019 23:01
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Hi all,

 

I have been using a 2degrees SIM (shared data SIM from my main account) with the direct APN for accessing a remote camera. All was working fine until today, my modem/router (Huawei B315) refuses to connect with an error: Connection failed. The profile is invalid. Please contact your service provider. Changing the APN back to internet works fine.

 

There was a thread here from 2016 with users reporting a similar issue, although I assume in their case the connection was working but incoming traffic was not.

 

Any help or confirmation that other users are seeing this issue greatly appreciated.


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Minimalist
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  # 2274930 12-Jul-2019 03:15
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It's not just you . . .

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Ultimate Geek


  # 2274940 12-Jul-2019 06:17
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same here, myne dropped on wednesday


 
 
 
 


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  # 2274986 12-Jul-2019 07:49
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I'll let the appropriate person know. I do not believe that was planned.





iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


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  # 2275040 12-Jul-2019 08:49
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There have been some HSS profile changes in the last couple of days that could be a source of this issue. If it's still not working for you, PM me your number so we can check.





iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


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  # 2275047 12-Jul-2019 09:12
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It stopped at or very near to midnight if that helps.

I don't need it these days so will stick with internet.

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  # 2275051 12-Jul-2019 09:17
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Yeah that'd be about right for planned work.





iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


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