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7 posts

Wannabe Geek


# 2281017 21-Jul-2019 21:56
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I was on hold for total of 100 mins and finally managed to speak to a operator who told me that they are aware of the issue and currently there is no time frame for resolution...

 

They should be updating these things on https://www.2degreesmobile.co.nz/help-and-support/mobile/service-status/

 

It maybe small but Auckland users are having issues on their network so any updates on above page will be useful.


3274 posts

Uber Geek


  # 2281018 21-Jul-2019 22:00
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NickMack:
Oblivian:

 

tjxp8: On hold for 45 mins still no one picking up. Yesterday I gave up after 30 mins, waiting time is getting worst. 80 mins and still on hold.... is anyone there? lol

 

4+ people in here who can't get a fix.. multiply that by everyone else possibly experiencing it in the wild ;)

 



Meeting 1st thing already organised to discuss with the appropriate teams, I'll update after that. Any issues raised are being actively investigated to resolve, discount or not..

Nick

 

Yikes!

 

'can't get a fix' wasn't mean to read like a dig on any responses or action if it did BTW. (especially straight after praising your interactions!) Just some tongue in cheek realism justification of wait period if it is in-fact more widespread


 
 
 
 


497 posts

Ultimate Geek

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2degrees

  # 2281020 21-Jul-2019 22:02
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tjxp8: I was on hold for total of 100 mins and finally managed to speak to a operator
who told me that they are aware of the issue and currently there is no time frame for resolution...

They should be updating these things on https://www.2degreesmobile.co.nz/help-and-support/mobile/service-status/

It maybe small but Auckland users are having issues on their network so any updates on above page will be useful.


Hiya,

Fair point - I've provided some feedback provided your post as a reference.

Nick




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497 posts

Ultimate Geek

Trusted
2degrees

  # 2281162 22-Jul-2019 10:01
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NickMack:
Oblivian:

 

tjxp8: On hold for 45 mins still no one picking up. Yesterday I gave up after 30 mins, waiting time is getting worst. 80 mins and still on hold.... is anyone there? lol

 

 

 

4+ people in here who can't get a fix.. multiply that by everyone else possibly experiencing it in the wild ;)

 



Meeting 1st thing already organised to discuss with the appropriate teams, I'll update after that. Any issues raised are being actively investigated to resolve, discount or not..

Nick

 

 

 

Hi All,

 

Update - We have a plan for focus areas to investigate further, I'll update more later on today once I know more.

 

Nick.





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Stu

Hammered
5275 posts

Uber Geek

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Lifetime subscriber

  # 2281205 22-Jul-2019 10:25
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Thanks for the update, Nick!




Keep calm, and carry on posting.

 

 

 

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90 posts

Master Geek

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  # 2281206 22-Jul-2019 10:26
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Thanks Nick! Appreciate your efforts given how frustrating this will be for your team.


497 posts

Ultimate Geek

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2degrees

  # 2281304 22-Jul-2019 12:54
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Hi All,

 

The team has performed some further investigation and extensive testing, we believe we have now identified and resolved this issue with the Akamai caching network - All Auckland caches are now back in the network and serving up content. Please let me know if you experience any further issues.

 

Please provide the following if you have an issue:

 

(*) #1 Dig/nslookup <Domain name> and the following

 

 

 

# Sky Fan Pass

 

dig neunlds635oc.akamaized.net

 

dig neunlds636oc.akamaized.net

 

dig neunlds637oc.akamaized.net

 

dig neunlds645oc.akamaized.net

 

 

 

OR

 

nslookup

 

set d2

 

neunlds635oc.akamaized.net

 

neunlds636oc.akamaized.net

 

neunlds637oc.akamaized.net

 

neunlds645oc.akamaized.net

 

 

 

(*) #2 Traceroute to the Domain and the following

 

 

 

# Sky Fan Pass

 

traceroute neunlds635oc.akamaized.net

 

traceroute neunlds636oc.akamaized.net

 

traceroute neunlds637oc.akamaized.net

 

traceroute neunlds645oc.akamaized.net

 

 

 

(*) #3 End User DNS server

 

traceroute <dns server>

 

 

 

(*) #4 “Ping whoami.akamai.com” from the end user computer

 

 

 

(*) #5 screen capture of the problem

 

 

 

(*) #6 date and time stamp of the problem

 

 

 

Nick.





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7 posts

Wannabe Geek


# 2281611 22-Jul-2019 17:08
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Thanks for the update Nick.

 

 

It seems to be working for me now.

2958 posts

Uber Geek


  # 2281625 22-Jul-2019 17:46
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Cheers Nick for the regular updates and getting our details to the right team. All working for me now :-)


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