Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3
1787 posts

Uber Geek


  # 2285637 30-Jul-2019 12:10
Send private message quote this post

pom532:

Is there much room for profit at these prices?



Well, if no profit maybe they should not give the $200 credit to new customers, it just encourages people to ask for it with a resign, or to leave and come back as a new customer.

It seems to be the way business is now, that companies like people to be on contract, but of course to be on contract people will want something extra, Spark gives free Netflix and Lightbox, I got lower prices from the power company for signing another year contract and prices frozen for a year.

If I take Landline out of equation Spark is $13 more expensive then 2degrees with entertainment so is only $2 off $15 Netflix, and free Lightbox.

So my contract finish’s next month, have free Prime Video 6 months after that, when Prime Video finish’s will ask for if anything for resign, if they offer nothing then I’ll be out of contract.

If no contract, I’ll stay with 2degrees , but if prices change or an offer from a reliable ISP, will be free to look at it.

If they take hours to answer phone and there’s no live chat or something that will effect decision making as well.


193 posts

Master Geek

Subscriber

  # 2285792 30-Jul-2019 14:49
Send private message quote this post

My contract came up for renewal last week. The automated offer was for free Prime Video for 12 months and my next month for half price. I rang to see whether the extra $10 off per month was available to me and they were happy to give it. I didn't ask for the $200 joining credit as I claimed that last year. I would not expect to receive one if I wasn't actually joining.

 

In terms of other ISPs, some are cheaper and offer other sweeteners. You have to weigh that up against customer satisfaction. If everything goes well, then you'll be a happy camper regardless. If something goes wrong and you're with Spark or (as I was) Vodafone, then good luck. I had been a VF customer since ihug days and for 90% of that time, everything was fine. In the last couple of years, I spent many hours trying to resolve issues that they had caused and my tenure as a customer was irrelevant to them. So I left. So far, I've had two issues with 2D and both have been resolved within minutes. I have seen comments that their wait times are sharply up at the moment and it did take around 15-20 minutes for my call to be answered. However, to move ISP (which is not a risk-free process in itself) simply based on price, I would suggest that you need to be very sure that you are actually going to get a better experience by doing so. Also, some ISPs have a minimum notice period for cancellation and you may end up paying two ISPs at the same time, which could wipe out any savings you make.


 
 
 
 


112 posts

Master Geek


  # 2286267 31-Jul-2019 10:29
Send private message quote this post

Got a call back from 2D. He checked with a supervisor and said they can offer me either $200 credit OR $65 for 12 months if resigning. Based on their sales page, I'm under the impression you get both the credit + lower price???

 

Am I incorrect? Again, as far as I'm aware, I have not taken up any credit offers previously (not when it was Snap, and not when it changed to 2D). 


279 posts

Ultimate Geek

Lifetime subscriber

  # 2286275 31-Jul-2019 10:48
Send private message quote this post

I can change power provider, bank, kiwisaver or insurance as it is fairly seamless. 

 

I should change internet service to get a slightly better deal.  I prefer not to be locked into a 12 month term, and would not sign up to 24 month.  And to use my own router.

 

Have changed in the past several times, and there is always some drop in service as it changes over, and sometimes re configuring or changing routers, and sometimes mess up the change over date and pay for an extra month with the old provider.

 

Is it worth the hassle to seek the best deal or change?

 

 





:)


112 posts

Master Geek


  # 2286397 31-Jul-2019 12:54
Send private message quote this post

From 2D in response to my query as to why I'm ineligible for the full deal:

 

"This is the sign up pages for new customers, which we are running this promotion for. We do offer a similar deal for existing customer but unfortunately it does not include the joining credit."

 

So much for being a loyal customer. The fact that I've been with them for 5+ years and never taken up a credit offers means nothing to them. New customer? Yeah mate, $200 + 65p/m for you. Loyal customer re-signing? Nah, half a deal for you. What a joke.


5385 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2286401 31-Jul-2019 12:58
Send private message quote this post

Huskie:

 

From 2D in response to my query as to why I'm ineligible for the full deal:

 

"This is the sign up pages for new customers, which we are running this promotion for. We do offer a similar deal for existing customer but unfortunately it does not include the joining credit."

 

So much for being a loyal customer. The fact that I've been with them for 5+ years and never taken up a credit offers means nothing to them. New customer? Yeah mate, $200 + 65p/m for you. Loyal customer re-signing? Nah, half a deal for you. What a joke.

 

 

@Huskie Have you called like others? They have got the $200 credit


Linux Systems Admin
1121 posts

Uber Geek

Trusted
Integrity Tech Solutions
Subscriber

  # 2286436 31-Jul-2019 13:08
Send private message quote this post

E3xtc:

 

I was looking at the 2D site and noticed that as a new customer I could get $65/month bb connection and also get a $200 credit, along with Amazon Prime Videos if signing up for 12months. 

 

As an existing customer (not on a plan), if I sign up for 12 months, from reading the terms and conditions at best I would get Amazon Prime Video...no $200 credit and no discounted monthly fee....I hate the whole lets favour new customers over existing (loyal) ones (although I understand its how they reel people in)...but has anyone tried to see if customer services will apply the new customer deals to existing customers? 

 

 

Truth is, your business is not worth anywhere near as much to them as you may believe it is. At $65 per month an internet provider will be breaking-even or even making a loss - depending on their cost structure and the quality of their internet connections.

 

 





Integrity Tech Solutions @ Norsewood, New Zealand


 
 
 
 


112 posts

Master Geek


  # 2286443 31-Jul-2019 13:14
Send private message quote this post

@Linux Yes I have talked with them on the phone and now by email. As per MichaelNZ above, 2D couldn't care less because it would hit their profits. Essentially as a loyal customer you're paying for them to offer promos for new customers. I should've started company hopping when there were good deals elsewhere - silly me for sticking with 2D. 


Linux Systems Admin
1121 posts

Uber Geek

Trusted
Integrity Tech Solutions
Subscriber

  # 2286447 31-Jul-2019 13:16
Send private message quote this post

Huskie:

 

So much for being a loyal customer. The fact that I've been with them for 5+ years and never taken up a credit offers means nothing to them. New customer? Yeah mate, $200 + 65p/m for you. Loyal customer re-signing? Nah, half a deal for you. What a joke.

 

 

You got your internet for a measly $65 per month for 5 years.

 

For a measly $65 they have bought in international bandwidth for you blended it all together in their data centre and delivered it to your home (At a cost of around $50 or more at wholesale price just in Chorus fees). Even given you a help desk.

 

It costs a lot of money to run an ISP-

 

- International bandwidth (usually multiple bills)

 

- Bandwidth from the competition aka Global Gateway aka Spark because they don't peer and use their market dominance to the maximum

 

- Peering Exchanges

 

- Chorus and the other LFC's

 

- APNIC - ASN's and IP's

 

- Electricity and lots of it

 

- Equipment

 

- Staff

 

- Commercial space and/or data centre space

 

- Interest or loss of use on the money paid as security deposits to Chorus, etc.

 

- Losses on clients who don't pay their bills.

 

Any of you feel free to start your own ISP and find out all of the above for yourself.





Integrity Tech Solutions @ Norsewood, New Zealand


112 posts

Master Geek


  # 2286478 31-Jul-2019 14:11
Send private message quote this post

MichaelNZ: snip

 

Where did you get that I paid $65 for 5 years? I would have been stoked with that. 

 

We signed up with Snap when it was $120+ for years, and been on $85 for the rest. Now $75 for BB (inc $10 discount) for the last year ($80 for the mobiles). Meanwhile, haven't taken any offers whatsoever over the whole span of my account. When you see everyone else getting offers for being a 'new' customer, then you can see why I'm a little peeved, whether or not you think it's big money in the grand scheme of things for 2D. 


Linux Systems Admin
1121 posts

Uber Geek

Trusted
Integrity Tech Solutions
Subscriber

  # 2286479 31-Jul-2019 14:13
Send private message quote this post

Huskie:

 

Now $75 for BB (inc $10 discount) for the last year

 

 

$65 or $75 - it's still the same situation. The numbers don't stack up for ISP's at that level for any cabled service through Chorus or an LFC.

 

So for those who are complaining they haven't got a candy bar for you - it would be more profitable for an ISP to simply let you go.

 

Quite frankly, it's their own stupid fault for selling stuff at unsustainable prices but quite understandable they don't want to compound the issue by giving freebies away to existing clients.





Integrity Tech Solutions @ Norsewood, New Zealand


112 posts

Master Geek


  # 2286490 31-Jul-2019 14:34
One person supports this post
Send private message quote this post

And so, we're back to the original point of this thread. Existing customers miss out. A one-off $200 is not going to sink them. Especially since it renders you ineligible for any future credit offers. 

 

I'm not even sure why you came in with your grand spiel of network infrastructure. This seems to be an "experience thread" and I wrote about my experience and opinion on their treatment of existing members. 


4663 posts

Uber Geek


  # 2286772 31-Jul-2019 18:35
Send private message quote this post

If all existing customers called up and demanded a $200 credit, I think there's a good chance it would "sink them", as you say.


Linux Systems Admin
1121 posts

Uber Geek

Trusted
Integrity Tech Solutions
Subscriber

  # 2286774 31-Jul-2019 18:39
Send private message quote this post

quickymart:

 

If all existing customers called up and demanded a $200 credit, I think there's a good chance it would "sink them", as you say.

 

 

The majority of customers simply just use the service and pay the monthly bill.

 

Any ISP will be more profitable by dropping users who demand the cheapest price, freebies on top and jump ship every 5 minutes to the new "bottom of the barrel" player.





Integrity Tech Solutions @ Norsewood, New Zealand


112 posts

Master Geek


  # 2286883 1-Aug-2019 00:47
Send private message quote this post

How many customers would you estimate have never taken out any offers? Of that, how many would know to ask for a credit if resigning?

I agree it's best for companies to drop customers that "demand cheap prices and freebies or jump ship" but that point is irrelevant to my experience.

Again, I didn't sign up with a sign on bonus, never took up a lower fixed term rate or any other credit offer. In 5 years, I paid the full price at the time, was with them the whole time never jumping for better deals elsewhere, never asked for a price drop, contacted the retention team or whatever else stunts people pull these days.

Yet, I'm ineligible for the full deal because the supervisor the rep asked, said no.

On the other hand, you've got OP who was an existing customer but got the deal as if he was a new customer, and another poster who got a $200 credit when he initially signed up to his contract, called upon his renewal and got given the 65p/m deal the other day (essentially getting the full deal).

Mind you, the deal they're offering me is the same one they will offer to any actual plan hopper that is coming back for the fixed term.

Anyway, I'll leave it at that.
Obviously, it's a luck game as to which type of supervisor you get.

1 | 2 | 3
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.