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23 posts

Geek


# 254465 13-Aug-2019 11:49
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Hi

 

Is there any reason 2 Degrees do not allow you to use internet banking for home broadband but allow it for mobiles as a payment option.?

 

We are not keen on allowing an authority over our account due to a previous company taking money and then you have to fight them to get your money back

 

 

 

Thanks


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80 posts

Master Geek


  # 2296470 13-Aug-2019 12:24
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I've always made my broadband monthly payments through internet transfer although not sure if it's an 'official' method.

 

 

 

I've PM'd you the details if you want to give it a shot.

 

 

 

EDIT: Ok, details are actually on their website: https://help.2degreesmobile.co.nz/app/answers/detail/a_id/217/kw/internet%20banking . Rules may be different for mandatory having to set up a CCA / DDA for a new sign up but you don't mention sign up in your post.


1707 posts

Uber Geek


  # 2296473 13-Aug-2019 12:29
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You can use internet banking to pay before bill is due, maybe get a credit card to set up payment and do it with a bank that lets you block the card so they can only take money if you unblock the card?

Could also try a Prezzy Card with limited funds. I don’t know if it would work, but in theory it should.

I set up with credit card and use internet banking to pay (before bill due) to avoid the credit card surcharge, no problems so far.

 
 
 
 


2957 posts

Uber Geek


  # 2296487 13-Aug-2019 13:00
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Have they told you that you need a CCA/DDA setup on your account? That’s done sometimes depending on credit history. Definitely possible to do manual bank transfer payments.

170 posts

Master Geek


  # 2296599 13-Aug-2019 15:17
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i have the same sentiments... harder to get money back from a billing error.

 

actually, when i moved the family to a pool plan (mobile), i was told explicitly that it's a requirement to have direct debit authorised.

 

applying for broadband recently, it appears that the only choices are CC/DD.

 

 


355 posts

Ultimate Geek


  # 2296628 13-Aug-2019 15:54
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I am also with 2 Degrees and find their billing systems overly aggressive. I always pay before their due date so the auto payment doesnt kick in, as if it does they charge you a fee for credit/debit card transfer.




23 posts

Geek


  # 2297675 13-Aug-2019 19:36
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I was told that this was the only option to pay. I have signed up for broadband and will set up a Internet payment anyway to pay when I get paid.

 

How far in advance do they send out the bill before taking the money ( Saw two days mentioned )

 

if I come across any issues I will cancel the direct payment directly with he bank


66 posts

Master Geek


  # 2297730 13-Aug-2019 21:37
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Have you tried to give them a call? I got them to remove the payment details I'd put in. I just pay by internet banking.


 
 
 
 


459 posts

Ultimate Geek


  # 2297762 13-Aug-2019 23:06
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meks:

 

I was told that this was the only option to pay. I have signed up for broadband and will set up a Internet payment anyway to pay when I get paid.

 

How far in advance do they send out the bill before taking the money ( Saw two days mentioned )

 

if I come across any issues I will cancel the direct payment directly with he bank

 

 

My broadband bill is emailed weeks before they do the direct debit.  The current one was emailed on 23/7/2019 and comes out of my account on 17/8/2019.


1707 posts

Uber Geek


  # 2297770 14-Aug-2019 01:33
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meks:

 

 

 

How far in advance do they send out the bill before taking the money ( Saw two days mentioned )

 

 

 

 

 

 

I got my bill today 13th, it's due for payment the 7th September, so roughly three weeks.

 

Just set up a monthly bill pay 3 or 4 days before due day, and that allows for weekends and if the amount changes or public holidays fall on wrong days then just edit it , shouldn't be to often unless  have landline tolls or something.

 

Looking through past bills they are all the 7th, so seems the due date doesn't change.

 

Edit: If they're direct debiting your bank account don't see any advantage in this, unless it just you want to have it come out on pay day.

 

I do it to avoid credit card surcharges.

 

 




23 posts

Geek


  # 2297771 14-Aug-2019 03:58
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Awesome

 

Thanks for your help with this. I will try to alter later.

 

It just seems strange that I can do it on our two mobile accounts but not the Broadband.


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