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  #2340820 19-Oct-2019 21:12
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BarTender:

skewt: I would be annoyed too if I spent hours diagnosing why my inbound connections weren’t working only to find out my ISP broke it by switching the connection to CGNAT.

I can understand why they didn’t want to email everyone but they could at least gone middle ground and placed it on the service status page - unfortunately ISPs seem to have an aversion to using those


The main issue with having comms is it confuses oldies and non-technical people and generates a whole lot of calls into the helpdesk for no reason.


Doing a google for "what is my ip" and then comparing it against the IP on the WAN interface and seeing they are different then you know something is up. I would hope it wouldn't take hours to figure out.



I only knew about it when I asked on gz slack. I had no idea why my wan address was different from my public address. Nor did I know that an100.xx.sumthing was a special type of private address.

So it took me a couple of hours to work it out and find out what was happening. A simple “there are some changes coming, come looks here” would have sufficed. Thankfully a solution was also quickly found by talking to 2Deg.




Previously known as psycik

OpenHAB: Gigabyte AMD A8 BrixOpenHAB with Aeotech ZWave Controller, Raspberry PI, Wemos D1 Mini, Zwave, Xiaomi Humidity and Temperature sensors and Bluetooth LE Sensors
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  #2340821 19-Oct-2019 21:14
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iceagecoming:

Yesterday my game server suddenly dropped out, only today i realised it was this. Rung up 2D and they gave me a static IP. Is anyone else having slow speeds tonight? Only hitting 70 Mb/s on a 100 plan



No mine is still reporting 20 up 102 down. Same plan.




Previously known as psycik

OpenHAB: Gigabyte AMD A8 BrixOpenHAB with Aeotech ZWave Controller, Raspberry PI, Wemos D1 Mini, Zwave, Xiaomi Humidity and Temperature sensors and Bluetooth LE Sensors
Media:Chromecast v2, ATV4, Roku3, HDHomeRun Dual
Windows 10
Host (Plex Server/Crashplan): 2x2TB, 2x3TB, 1x4TB using DriveBender, Samsung 850 evo 512 GB SSD, Hyper-V Server with 1xW10, 1xW2k8, 2xUbuntu 16.04 LTS, Crashplan, NextPVR channel for Plex,NextPVR Metadata Agent and Scanner for Plex


 
 
 
 


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  #2340826 19-Oct-2019 21:32
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davidcole: Thankfully a solution was also quickly found by talking to 2Deg.

Which is exactly what @michaelmurfy has been saying people should be doing.

488 posts

Ultimate Geek


  #2341037 20-Oct-2019 14:34
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I got moved to CGNAT and a quick call to 2Degress sorted it.  Static IP :)

 

 

 

However, now when I run a speedtest, it thinks I'm based in Auckland rather than Wellington (although if I manually redirect back to a Wellington server I get the usual low 1 ms ping - and Auckland gives me more like 9-10ms).  Speed seems to have dropped  too - sometimes I'm getting only 500 Mbps on a wellington based server (1gig plan).

 

 

 

@NickMack - this looks a little like what @Kodiack was experiencing?

 

Here are the similar traceroutes:

 

 

 

 

 

traceroute to speedtest.xtreme.net.nz (203.171.32.30), 30 hops max, 52 byte packets

 

 1  192.168.1.1 (192.168.1.1)  0.545 ms  0.253 ms  0.235 ms

 

 2  65.7.69.111.static.snap.net.nz (111.69.7.65)  0.884 ms  0.822 ms  0.850 ms

 

 3  xtreme.wix.nzix.net (202.7.0.150)  1.520 ms  1.018 ms  1.014 ms

 

 4  * * *

 

 5  * * *

 

 6  * * *

 

 7  * * *

 

 8  * * *

 

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traceroute to fast-dog.wlg.acsdata.co.nz (114.110.33.94), 64 hops max, 52 byte packets

 

 1  192.168.1.1 (192.168.1.1)  1.232 ms  0.234 ms  0.186 ms

 

 2  65.7.69.111.static.snap.net.nz (111.69.7.65)  5.056 ms  9.362 ms  7.083 ms

 

 3  acsdata.wix.nzix.net (202.7.0.245)  1.244 ms  1.178 ms  1.175 ms

 

 4  vlan1091.wlg0fw.acsdata.co.nz (202.21.136.178)  1.488 ms  1.574 ms  1.337 ms

 

 5  fast-dog.wlg.acsdata.co.nz (114.110.33.94)  2.148 ms !X  1.905 ms !X  2.556 ms !X

 

 

 

Appreciate any help

 

 






623 posts

Ultimate Geek


  #2341040 20-Oct-2019 14:50
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@stocksp that's different than what I was experiencing. My issue was seemingly with WIX peering not behaving correctly for a couple of days. Your issue is likely that your CG-NAT IP address is classified as being Auckland-based. When I first switched to a static IP, sites like Speedtest.net thought I was based in Tauranga despite being in Wellington. IP geolocation isn't perfect, especially in something like a CG-NAT configuration.


488 posts

Ultimate Geek


  #2341041 20-Oct-2019 14:53
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No, I'm not CGNAT now - I have a static IP ...

 

 

 

Kodiack:

 

@stocksp that's different than what I was experiencing. My issue was seemingly with WIX peering not behaving correctly for a couple of days. Your issue is likely that your CG-NAT IP address is classified as being Auckland-based. When I first switched to a static IP, sites like Speedtest.net thought I was based in Tauranga despite being in Wellington. IP geolocation isn't perfect, especially in something like a CG-NAT configuration.

 






623 posts

Ultimate Geek


  #2341044 20-Oct-2019 15:01
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stocksp:

 

No, I'm not CGNAT now - I have a static IP ...

 

 

Then that'd be the same issue I ran into before. It may update on its own after several days, particularly if you have devices with GPS enabled connected to your network. Alternatively, you can request that your info is updated on GEOIP databases. Some more info here:

 

https://www.apnic.net/get-ip/faqs/geolocation/#differences


 
 
 
 


4704 posts

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  #2341097 20-Oct-2019 19:14
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Dratsab:
davidcole: Thankfully a solution was also quickly found by talking to 2Deg.

Which is exactly what @michaelmurfy has been saying people should be doing.

 

I don't think a lot of poeple are having a problem with the resolution....it's the detecting the problem in the first place with no notification (and who goes randomly reading FAQs for no reason).

 

 





Previously known as psycik

OpenHAB: Gigabyte AMD A8 BrixOpenHAB with Aeotech ZWave Controller, Raspberry PI, Wemos D1 Mini, Zwave, Xiaomi Humidity and Temperature sensors and Bluetooth LE Sensors
Media:Chromecast v2, ATV4, Roku3, HDHomeRun Dual
Windows 10
Host (Plex Server/Crashplan): 2x2TB, 2x3TB, 1x4TB using DriveBender, Samsung 850 evo 512 GB SSD, Hyper-V Server with 1xW10, 1xW2k8, 2xUbuntu 16.04 LTS, Crashplan, NextPVR channel for Plex,NextPVR Metadata Agent and Scanner for Plex


550 posts

Ultimate Geek

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  #2341106 20-Oct-2019 19:53
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stocksp:

 

I got moved to CGNAT and a quick call to 2Degress sorted it.  Static IP :)

 

 

At a cost or Free .??





[ SIGNATURE HERE ]


488 posts

Ultimate Geek


  #2341107 20-Oct-2019 19:54
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phantomdb:

 

stocksp:

 

I got moved to CGNAT and a quick call to 2Degress sorted it.  Static IP :)

 

 

At a cost or Free .??

 

 

 

 

free






550 posts

Ultimate Geek

Subscriber

  #2341123 20-Oct-2019 20:44
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stocksp:

 

phantomdb:

 

stocksp:

 

I got moved to CGNAT and a quick call to 2Degress sorted it.  Static IP :)

 

 

At a cost or Free .??

 

 

 

 

free

 

 

@2degrees, Now that is a reason for coming on board. TWO THUMBS UP





[ SIGNATURE HERE ]


15690 posts

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  #2341134 20-Oct-2019 21:23
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Anyone going to 2degrees should know that static IPs are typically charged for, but 2degrees may sometimes use their discretion to waive the charges. I don't think they hand out static IPs free to anyone who asks.


973 posts

Ultimate Geek


  #2341169 21-Oct-2019 07:53
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timmmay:

Anyone going to 2degrees should know that static IPs are typically charged for, but 2degrees may sometimes use their discretion to waive the charges. I don't think they hand out static IPs free to anyone who asks.



So sign up over the phone or in-store and tell them why you need a public IP? If they say no, don't proceed with the order!

621 posts

Ultimate Geek

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2degrees

  #2341236 21-Oct-2019 10:20
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stocksp:

 

I got moved to CGNAT and a quick call to 2Degress sorted it.  Static IP :)

 

 

 

However, now when I run a speedtest, it thinks I'm based in Auckland rather than Wellington (although if I manually redirect back to a Wellington server I get the usual low 1 ms ping - and Auckland gives me more like 9-10ms).  Speed seems to have dropped  too - sometimes I'm getting only 500 Mbps on a wellington based server (1gig plan).

 

 

 

@NickMack - this looks a little like what @Kodiack was experiencing?

 

Here are the similar traceroutes:

 

 

 

 

 

traceroute to speedtest.xtreme.net.nz (203.171.32.30), 30 hops max, 52 byte packets

 

 1  192.168.1.1 (192.168.1.1)  0.545 ms  0.253 ms  0.235 ms

 

 2  65.7.69.111.static.snap.net.nz (111.69.7.65)  0.884 ms  0.822 ms  0.850 ms

 

 3  xtreme.wix.nzix.net (202.7.0.150)  1.520 ms  1.018 ms  1.014 ms

 

 4  * * *

 

 5  * * *

 

 6  * * *

 

 7  * * *

 

 8  * * *

 

 9  * * *

 

10  * * *

 

11  * * *

 

12  * * *

 

13  * * *

 

14  * * *

 

15  * * *

 

16  * * *

 

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24  * * *

 

25  * * *

 

26  * * *

 

27  * * *

 

28  * * *

 

29  * * *

 

30  * * *

 

 

 

 

 

traceroute to fast-dog.wlg.acsdata.co.nz (114.110.33.94), 64 hops max, 52 byte packets

 

 1  192.168.1.1 (192.168.1.1)  1.232 ms  0.234 ms  0.186 ms

 

 2  65.7.69.111.static.snap.net.nz (111.69.7.65)  5.056 ms  9.362 ms  7.083 ms

 

 3  acsdata.wix.nzix.net (202.7.0.245)  1.244 ms  1.178 ms  1.175 ms

 

 4  vlan1091.wlg0fw.acsdata.co.nz (202.21.136.178)  1.488 ms  1.574 ms  1.337 ms

 

 5  fast-dog.wlg.acsdata.co.nz (114.110.33.94)  2.148 ms !X  1.905 ms !X  2.556 ms !X

 

 

 

Appreciate any help

 

 

 

 

Hi All,

 

 

 

I've asked the team to look into this to see what can be done.

 

 

 

Nick.





2977 posts

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  #2341395 21-Oct-2019 14:46
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The issue with Speedtest and Static IPs is it does depend on if the Static IPs are regional or national.

 

If you have a x.x.x.10 in Auckland and x.x.x.11 in Invercargill as the whole subnet is global for Static IPs it is *very* hard for Speedtest and Maxmind/Google and other geolocation providers to determine where you physically are as they "tend" to lump all IPs based on a coarse range (such as /24 or /22 or even larger) to determine location.

 

So I think this could be a consequence of Static IPs and the way ISPs provision them. I know that is how Spark provisions them as they have their "National Static IP for Retail Fixed and Mobile Broadband virtual network" which all Static IP addresses are allocated from irrespective of the location. All static Spark customers get sent to the Auckland CDNs and the geo-location is tagged in Auckland even though they are in a different location. The other option would be to have geo-specific Static IPs, which is far from ideal when people move between locations and want to keep the same IP. I would be surprised if 2degrees did anything different than Spark but it does depend on how the MPLS core (assuming they are using MPLS) has been configured and I don't know how they configured it.





and


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