Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




418 posts

Ultimate Geek

Subscriber

# 256003 10-Sep-2019 11:15
Send private message quote this post

Hi

 

Have a customer who has had fibre installed with 2deg

 

I think they may be using voip or they have their phone line plugged into the 2deg router.

 

All the lines on their modem are on. They did have internet, but once 2deg got the phone working the internet stopped working.
2Deg refuse to do anything about the issue and claimed everything is working at their end.

 

I'm having a look at the setup today but wondering if someone could suggest why the phones would interfere with the internet.

 

 

 

Thanks

 

Ford

 

 

 

 


Create new topic
Overarching undertones
3785 posts

Uber Geek

Subscriber

  # 2314154 10-Sep-2019 11:29
Send private message quote this post

I have no technical knowledge of this but remember when we got our fibre, we had to switch to VOIP landline. I had the phone plugged straight into a wall phone jack and it caused a similar problem to what you describe. The simple solution was a filter in the line between the phone cable and the jack. Could it be that?

530 posts

Ultimate Geek

Trusted
2degrees

  # 2314159 10-Sep-2019 11:38
Send private message quote this post

Hi Ford (argh.... Holden),

 

PM me the customer account number and I'll have someone investigate for you.

 

Nick





nickmack GZ Signature


 
 
 
 




418 posts

Ultimate Geek

Subscriber

  # 2315298 11-Sep-2019 23:30
Send private message quote this post

Hi,

 

No the phones are not on voip.

 

Internet is working now. Just sorting out the pc looks like that was the issue.

 

If I have any further issues I will come back again

 

Thank you

 

Ford

 

 


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35


Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24


The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55


Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52


Streaming service Acorn TV launches in New Zealand with selection with British shows
Posted 18-Sep-2019 08:55


Bitcoin.com announces partnership with smartphone manufacturer HTC
Posted 16-Sep-2019 21:30


Finalists Announced for Microsoft NZ Partner Awards
Posted 16-Sep-2019 19:37


OPPO Showcases New CameraX Capabilities at Google Developer Days China 2019
Posted 15-Sep-2019 12:42


New Zealand PC Market returns to growth
Posted 15-Sep-2019 12:24


Home sensor charity director speaks about the preventable death which drives her to push for healthy homes
Posted 11-Sep-2019 08:46


Te ao Maori Minecraft world set to inspire Kiwi students
Posted 11-Sep-2019 08:43


Research reveals The Power of Games in New Zealand
Posted 11-Sep-2019 08:40


Ring Door View Cam now available in New Zealand
Posted 11-Sep-2019 08:38


Vodafone NZ to create X Squad
Posted 10-Sep-2019 10:25


Huawei nova 5T to be available 20th September
Posted 5-Sep-2019 11:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.