I live in a poor mobile service area, so I recently switched to 2degrees to use Wifi calling.
The calls are fantastic, but when I try to send a txt message it often fails, in one of 2 ways:
- Sometimes I get "Turn off aeroplane mode or use wi-fi to send and receive messages" (when I'm in aeroplane mode but with wifi turned on, and I can happily make wifi calls in this state)
- Sometimes I'll be able to compose and sent the txt, but it will report that it was "Not Delivered" (when at least sometimes I know by asking the recipient that it actually was delivered)
I logged a call with 2degrees but first line support was a bit hopeless and eventually threw it up the chain saying: "...f you didn't get a reply from us in 1 or 2 weeks feel free to enquire about this issue quoting this service request reference: 1-37513243986", and it's now nearly 4 weeks later and I haven't heard.
Can anyone either help me troubleshoot, or help get this escalated inside 2degrees?
Meanwhile I have done some searching on my own and tried a few things in my home wifi setup, and ended up completely re-doing it with good quality Ubiquiti gear (can provide more network details if useful, but basically I have a security gateway with 2 APs).