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46 posts

Geek


#260171 14-Nov-2019 12:05
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Hi all,

 

So I've been with 2Degrees ultimate fibre unlimited plan 900/400mbps $110 per month broadband for some time now (1year) and have resign the contract for another year which 2D granted me Amazon prime free for 1 year with Half-Price Broadband Plan for 1 month. However, I noticed that my latest bill, 2Degrees is charging me $67.50...not $42.50..? Is anyone else being charged this? Tried reaching 2D agent, but no response and it's been 50 hours now. Screenshot below:

 

 

P.s. I was going to PM @rugrat to see how his offer is going with 2D but it seemed like he did not go along with it. 


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97 posts

Master Geek


  #2353192 14-Nov-2019 12:12
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That plan is only $85 (if you don't have a pay monthly mobile with them) for new customers. Maybe they've only credited 1/2 month plan fee on that promo price (2 x $42.50 = $85 which makes sense), even though as an existing customer you still pay the $110 per month. Sure they'll fix up the extra $12.50 one-off credit if you let them know.


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