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  # 2363933 1-Dec-2019 12:29
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So to confirm there was ONLY your laptop connected via ethernet, nothing else wired or wireless.

Based on that and assuming the laptop is not defective in some way its possibly reasonable to assume an isam port or provisioning issue???

Cyril

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  # 2363934 1-Dec-2019 12:33
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just a test here but what happens if you disconnect everything from the fritz and turn off all wifi devices except the iphone and run the speedtest what do you get? or the macbook?

 

 


 
 
 
 


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  # 2363936 1-Dec-2019 12:39
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Have you tried doing a speed test on another device? 


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  # 2363942 1-Dec-2019 12:59
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If Chorus have taken the modem to the cabinet and got the same speedtest results, that pretty much rules out the OP's internal network, short of the modem itself.

 

Not that familiar with the Fritz - is there any traffic shaping settings that can be activated? Short of that, as @cyril7 says, more likely in the hands of @NickMack


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  # 2363946 1-Dec-2019 13:09
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elisammgarcia:

just tested my internet on ethernet cable, turned off wifi, fridge, microwave, all devices, and had my old laptop connected through ethernet cable, (laptop has been formatted) 


 


and these were my results 


 




I'm still picking possible upstream saturation due to the high ping as well.



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  # 2363949 1-Dec-2019 13:14
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Did speed test with my iPhone , turned off all devices

And laptop is in good condition, it’s quite new

How do I make my upstream go down

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  # 2363991 1-Dec-2019 13:20
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Hi, roughly how far away is the cabinet, in cable length, which I know we can only make assumptions of a pathway.

 

Cyril


 
 
 
 




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  # 2363992 1-Dec-2019 13:20
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How do I see my traffic shaping

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  # 2363993 1-Dec-2019 13:20
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those speeds are getting better but due to the packet loss I'm now thinking of upstream saturation too but since you turned off every other device that seems strange




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  # 2363994 1-Dec-2019 13:21
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cyril7:

Hi, roughly how far away is the cabinet, in cable length, which I know we can only make assumptions of a pathway.


Cyril



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  # 2363995 1-Dec-2019 13:22
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Sean2842:

 

those speeds are getting better but due to the packet loss I'm now thinking of upstream saturation too but since you turned off every other device that seems strange

 

 

but they are getting max upload on the speed test...




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  # 2363999 1-Dec-2019 13:27
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I’m the only one using the internet in the house ever

And only 2 devices connected all the time

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  # 2364005 1-Dec-2019 13:39
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This is looking more like a port fault or something out of customers control



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  # 2364014 1-Dec-2019 13:50
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“Yeah. It is interesting. As you told them though, we connected your router to the cabinet and got the same, using my laptop. Also with my router and my laptop. Also did the same on the customer's line at 24 Johnson rd. So the problem is clearly with the Chorus network, just not sure if it can be fixed. The problem is with the feeder cable going into the new ISAM in the Pukehina C cabinet. Seems they can't push through enough data. I think they are still trying to work out a fix. Don't bother trying to change anything at your end. It will potentially make things worse, maybe.“

From my technician




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  # 2364015 1-Dec-2019 13:52
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The technician tried 3 different ports

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