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#261502 30-Nov-2019 21:57
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Hey , I have had an on going issue with my phone and internet. Chorus isn’t fixing it , it’s been going on for 4 months. Where the speed is showing at 17mbsp Download speed on the Chorus website and my modem interface. when I do an online speed test I get 0.40mbsp, one of the lowest speeds in New Zealand. a technician brought my modem and plugged directly into the cabinet and I received 0.40mbsp. I’ve tried spark, frizbox and net gear modems. I’ve tried gaming laptop, windows and MacBook laptops , and Ethernet cable and all 1-0.40mbsp. Download speeds. I’m only 800m from the cabinet , and on ADSL.

Any suggestions of what the problem could be , or how to fix it ,

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  #2364491 2-Dec-2019 11:42
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freitasm:

 

Correct above - while the physical connection may show 17 Mbps or more, the actual backhaul may be limited, and that's why even plugging the router directly to the cabinet still shows limited speeds.

 

Sbiddle mentioned this to some of us last night. Let's wait for Nick to confirm this or not.

 

 

 

 

 

Hi All,

 

I followed up on this this morning. We have had some conversations with Chorus, the limitation is between the cabinet and connectivity (backhaul) back into Chorus network. This particular ISAM used to be a Conklin unit as  mentioned. The ISAM recently replaced the old ATM network (around mid-Oct). The backhaul remains the same (E1 is capable of 2mb per second) i.e: it's not fibre connected, I suspect this is due to the costs of running fibre from that cabinet back to somewhere else. The sync speed mentioned is the sync between you and that cabinet, in this specific situation, there isn't a lot we can do to resolve as it sits on the Chorus network. This leaves a couple of potentials options that could be explored such as looking for any Wireless ISPs in the area, or using Fixed Wireless as a solution.

 

Nick.

 

 





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