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4 posts

Wannabe Geek

#261941 23-Dec-2019 17:49
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Hello there,


My old SIM was deactivated because it hadn't been topped-up for over a year, so I bought a new SIM and used the [Add a number] option in my 2degrees Account Profile to include it in my account. That all worked out fine.


However, my old number still appears on my account as deactivated, with the Dashboard saying 'no connection', so - seeing as it's now useless - I want to remove it from my account.


I've Googled, scanned the forums, rummaged through 2degrees Help Pages, and worked through all the menus on my 2degrees account, but I haven't found a way to remove the old number, so as things stand it looks I'm stuck with it appearing in my account for eternity.


Does anyone know of a way to delete dead numbers from a 2degrees account ...?









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711 posts

Ultimate Geek

  #2380567 23-Dec-2019 18:04
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2degrees do.


5998 posts

Uber Geek

Lifetime subscriber

  #2380568 23-Dec-2019 18:10
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Have you called 2degrees customer care?


4 posts

Wannabe Geek

  #2380572 23-Dec-2019 18:16
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No, I haven't done that ...


I'd assumed that as it was straightforward to add numbers yourself, then deleting them would probably be likewise - that I was somehow just having trouble figuring that out.


But OK, I'll contact 2degrees and ask them to do it.


Thanks guys!



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Uber Geek

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  #2380614 23-Dec-2019 18:18
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Quicker to call 2degrees and ask them to remove it than to write the post above I suspect

4 posts

Wannabe Geek

  #2380616 23-Dec-2019 18:28
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Yeah, you're probably right ... but I didn't want to waste their time if in fact there was a way to do it myself, that I'd managed to overlook.



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Uber Geek


  #2380648 23-Dec-2019 22:10
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Yeah, you're probably right ... but I didn't want to waste their time if in fact there was a way to do it myself, that I'd managed to overlook.





You are not wasting their time.



  1. The person that answers the phone when you call is paid to be there for you
  2. If enough people like you ask the same question, hopefully their metrics will highlight this & we all end up with a FAQ article spelling it out with an option added to your account menu
  3. You should have a better customer experience by having your problem resolved quickly
  4. Have you calculated the true cost of your time? Not your hourly rate / p.a. salary, but your true cost of time?  Making that phone call might have been a lot more efficient



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