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776 posts

Ultimate Geek
+1 received by user: 176

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Snap Internet

  Reply # 168466 1-Oct-2008 21:32
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Snap.. explain this... its dreadful speed to LA and Berlin but o.k. to Japan?!


Fred.. It's outside of our network. We are however, continuing to chase the problem.




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206 posts

Master Geek

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  Reply # 168469 1-Oct-2008 21:40
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o.k. no more as i'm clearly repeated myself enough on this forum. I'll gp somewhere else.







again.. sooo fast to Japan! naff most`other places

I'm going to pull the plug on snap if this is the same before the billing cycle.. cycles.

Fred.





We Don't Know How Lucky We Are                                                                                                   POPS To Thanks

266 posts

Ultimate Geek
+1 received by user: 26


  Reply # 169045 4-Oct-2008 20:14
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I'd say before pulling the plug, try and inform yourself of some other isp's problems, seems that at this point international is a problem with most isp's.

53 posts

Master Geek


  Reply # 169210 5-Oct-2008 23:06
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RalphFromSnap: Hi Guys,

We are currently looking into an issue regarding peak time traffic. We hope to have a fix for this issue by the end of this week, this includes our Night Owls.

Cheers.


Hi Ralph,

any update on this? Too slow for youtube at the moment...

Thanks,
Mark


53 posts

Master Geek


  Reply # 169212 5-Oct-2008 23:10
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grudge: I'd say before pulling the plug, try and inform yourself of some other isp's problems, seems that at this point international is a problem with most isp's.


Are there any ISPs out there are not having international issues? Or are we faced with playing ISP roulette?


53 posts

Master Geek


  Reply # 169214 5-Oct-2008 23:13
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Now this is just plain ridiculous


266 posts

Ultimate Geek
+1 received by user: 26


  Reply # 169218 6-Oct-2008 00:30
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mch_nz:

grudge: I'd say before pulling the plug, try and inform yourself of some other isp's problems, seems that at this point international is a problem with most isp's.


Are there any ISPs out there are not having international issues? Or are we faced with playing ISP roulette?



At this point the isp's with no international problems would be Telstraclear, Maxnet and Xtra i think



206 posts

Master Geek

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  Reply # 169886 8-Oct-2008 15:36
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been a few days that I stayed away. not much has changed, there was an outage yesterday for 10 minutes and.. I just logged on here to say the net has been dead (420kb) slow for the past 20 minutes but the speed check just made shows it has improved. (1687kb)

but OHHHH Snap! Snap didn't remove my phone service from Orcon.. so *both* Orcon AND Snap have been expecting me to pay for line rental.

Snap is refunding me and the phone is now through them, I have been assured. Orcon, though this was an account drone, stated that I would not be able to keep the phone number and internet would be interrupted. Which is a pack of porkies. Again, it was stated by an accounting drone not a tech.

Fred







We Don't Know How Lucky We Are                                                                                                   POPS To Thanks

53 posts

Master Geek


  Reply # 169957 8-Oct-2008 19:20
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Looking good tonight!


1 post

Wannabe Geek


  Reply # 170007 8-Oct-2008 22:09
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mch_nz: Looking good tonight!


are we on the same snap?

https://www.speedtest.net/result/335542161.png

Streaming youtube is also an issue.

https://www.speedtest.net/result/335542716.png

https://www.speedtest.net/result/335542926.png

53 posts

Master Geek


  Reply # 170088 9-Oct-2008 10:20
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eras: are we on the same snap? Streaming youtube is also an issue


311 kbps just isn't good enough. What plan are you on? Have you recently switched? If it doesn't improve then it really does pay to give them a call and let them know what's happening. 

Good luck,
Mark 

389 posts

Ultimate Geek
+1 received by user: 11

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  Reply # 170090 9-Oct-2008 10:23
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I've just emailed support through a bunch of speedtests and traceroutes this morning as I'm currenty seeing 300kb/s to the US east coast and Europe. The west coast of the US and Japan we're seeing around 3Mb/s or so.






206 posts

Master Geek

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  Reply # 170091 9-Oct-2008 10:31
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You are not alone.




We Don't Know How Lucky We Are                                                                                                   POPS To Thanks



206 posts

Master Geek

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  Reply # 170094 9-Oct-2008 10:35
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this is what youtube looks like on snap:





We Don't Know How Lucky We Are                                                                                                   POPS To Thanks

389 posts

Ultimate Geek
+1 received by user: 11

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  Reply # 170095 9-Oct-2008 10:36
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Yes we've seen all your posts. Email snap support with details.




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