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Topic # 26399 21-Sep-2008 16:21
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One thing for sure(without doubt)There service is EXCELLENT.

Cheers Nash

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Reply # 166101 21-Sep-2008 20:34
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snaprulez: One thing for sure(without doubt)There service is EXCELLENT.


+1 from me.

Nice login by the way Cool

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  Reply # 166112 21-Sep-2008 21:00
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snaprulez: One thing for sure(without doubt)There service is EXCELLENT.

Another +1 from me.

Have been with Snap for about 3 weeks now, and everyone in our house agrees:  Snap is the best ISP we ever had.

Service from Ralph and his team has been exemplary.

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  Reply # 166647 23-Sep-2008 22:58
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Support has been great on the phone I must say.
Let me try the support right now! Phoning for support as I have a slight *cough* speed issues to Europe:



gmx.net mail account is timing out!

Calling 10:44pm (support open until 12pm)
YAY, answered on the second ring!
Typical what is your account..

And......  been some problems with international speeds. aha.

Can you send us a traceroute..?
Email sent. Call all done in 4 minutes.

Speed to Europe is still pants but I appreciate a freindly tech support that answers the phone.



Fred.





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  Reply # 166743 24-Sep-2008 14:01
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Could someone on Snap tracert the 4 addresses below for me?

I'm interested in which routes and upstream providers they are using for these before I consider switching.

1:  144.140.155.144
2:  12.129.225.21
3:  tunnel4.wowtunnels.com
4:  no-maam.info




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  Reply # 166744 24-Sep-2008 14:11
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They use telstra... bolt onto that network in christchurch so... I expect it is exactly the same as telstra (anyone confirm?)I'd be on telstra if it wern't for the location on this rental.
C:\Documents and Settings\Fred>dateThe current date is: Wed 09/24/2008Enter the new date: (mm-dd-yy)
C:\Documents and Settings\Fred>timeThe current time is:  2:05:22.71Enter the new time:
C:\Documents and Settings\scott>tracert 144.140.155.144
Tracing route to 144.140.155.144 over a maximum of 30 hops
  1     1 ms    <1 ms    <1 ms  10.10.10.10  2     2 ms     1 ms     2 ms  192.168.1.1  3    23 ms    41 ms    22 ms  [Like it matters].static.snap.net.nz [Like it matters]  4    39 ms    22 ms    20 ms  snap-chc-state2-rtr01.snap.net.nz [202.37.101.254]  5    42 ms    34 ms    54 ms  g0-1-0-969.icore2.tspn.telstraclear.net [203.98.4.25]  6    52 ms    45 ms    40 ms  ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]  7    36 ms    40 ms    45 ms  203.167.233.10  8    70 ms    68 ms   648 ms  i-10-0.syd-core01.net.reach.com [202.84.219.97]  9    67 ms    67 ms    60 ms  TenGigabitEthernet5-0.pad-gw1.Sydney.telstra.net [203.50.13.25] 10    68 ms    68 ms    62 ms  Bundle-Ether3.chw-core2.Sydney.telstra.net [203.50.6.26] 11    75 ms    79 ms    76 ms  Bundle-POS1.exi-core1.Melbourne.telstra.net [203.50.6.14] 12    85 ms    87 ms    81 ms  TenGigabitEthernet8-1.exi1.Melbourne.telstra.net [203.50.80.11] 13    80 ms    75 ms    79 ms  telstr477.lnk.telstra.net [139.130.4.138] 14    86 ms    83 ms    88 ms  144.140.178.5 15     *        *        *     Request timed out. 16     *        *        *     Request timed out. 17    86 ms    97 ms    77 ms  144.140.155.144
Trace complete.
C:\Documents and Settings\Fred>tracert 12.129.225.21
Tracing route to 12-129-225-21.attens.net [12.129.225.21]over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  10.10.10.10  2     2 ms     1 ms     1 ms  192.168.1.1  3    23 ms    24 ms    28 ms  [Like it matters].static.snap.net.nz [Like it matters]  4    22 ms    25 ms    23 ms  snap-chc-state2-rtr01.snap.net.nz [202.37.101.254]  5    70 ms    49 ms    49 ms  g0-1-0-969.icore2.tspn.telstraclear.net [203.98.4.25]  6    39 ms    35 ms    43 ms  ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]  7   179 ms   175 ms   174 ms  so.jb.wils.telstraclear.net [203.98.42.66]  8   183 ms   179 ms   189 ms  GigabitEthernet5-1.GW4.LAX1.ALTER.NET [157.130.245.21]  9   164 ms   169 ms   166 ms  0.so-2-0-0.XL2.LAX1.ALTER.NET [152.63.53.62] 10  1423 ms   181 ms   170 ms  0.so-6-0-0.XL2.LAX15.ALTER.NET [152.63.112.61] 11   176 ms   184 ms   180 ms  0.so-7-0-0.BR1.LAX15.ALTER.NET [152.63.116.25] 12   167 ms   162 ms   164 ms  204.255.168.30 13   197 ms   196 ms   203 ms  tbr2.la2ca.ip.att.net [12.127.3.222] 14   175 ms   171 ms   169 ms  12.127.3.189 15   211 ms   208 ms   208 ms  12.122.255.74 16   269 ms   195 ms   208 ms  mdf001c7613r0004-gig-12-1.lax1.attens.net [12.129.193.246] 17   202 ms   199 ms   199 ms  12.129.209.99 18     *        *        *     Request timed out. 19     *        *        *     Request timed out. 20     *        *        *     Request timed out. 21     *        *        *     Request timed out. 22     *        *        *     Request timed out. 23     *        *        *     Request timed out. 24     *        *        *     Request timed out. 25     *        *     ^CC:\Documents and Settings\Fred>C:\Documents and Settings\Fred>tracert tunnel4.wowtunnels.com
Tracing route to tunnel4.wowtunnels.com [66.63.191.249]over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  10.10.10.10  2     2 ms     2 ms     2 ms  192.168.1.1  3    25 ms    25 ms    50 ms  [Like it matters]2.static.snap.net.nz [Like it matters]]  4    18 ms    20 ms    18 ms  snap-chc-state2-rtr01.snap.net.nz [202.37.101.254]  5    40 ms    41 ms    39 ms  g0-1-0-969.icore2.tspn.telstraclear.net [203.98.4.25]  6    38 ms    49 ms    52 ms  ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]  7    47 ms    54 ms    46 ms  ge-0-1-0-914.icore1.acld.telstraclear.net [203.98.42.19]  8   186 ms     *      169 ms  at-0-0-1-300.jb1.wils.telstraclear.net [203.98.42.37]  9   180 ms   185 ms   189 ms  GigabitEthernet5-1.GW4.LAX1.ALTER.NET [157.130.245.21] 10   180 ms   191 ms   192 ms  0.so-2-0-0.XL1.LAX1.ALTER.NET [152.63.53.58] 11   185 ms   189 ms   187 ms  POS6-0.GW1.LAX1.ALTER.NET [152.63.112.217] 12   185 ms   196 ms   181 ms  thexchange-gw.customer.alter.net [157.130.237.146] 13   211 ms   203 ms   202 ms  1wh-10gb-peering.1-8.oc3networks.com [66.63.166.245] 14   186 ms   179 ms   177 ms  core01-gig3-2.oc3-gw.oc3networks.com [66.63.164.233] 15   178 ms   231 ms   172 ms  oc3-colo-lax.gig-1-1.oc3networks.com [66.63.166.242] 16   180 ms   171 ms   188 ms  tunnel2.wowtunnels.com [66.63.191.249]
Trace complete.
C:\Documents and Settings\Fred>




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  Reply # 166746 24-Sep-2008 14:14
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format bomb.. hmm there a code handler for this forum?




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  Reply # 166748 24-Sep-2008 14:37
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Tracing route to 144.140.155.144 over a maximum of 30 hops
  1     1 ms     1 ms     1 ms  94.101.37.202.static.snap.net.nz [202.37.101.94]
  2    36 ms    30 ms    33 ms  g0-1-0-969.icore2.tspn.telstraclear.net [203.98.4.25]
  3    21 ms    15 ms    16 ms  ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
  4    34 ms    37 ms    38 ms  203.167.233.10
  5    63 ms    58 ms    48 ms  i-10-0.syd-core01.net.reach.com [202.84.219.97]
  6    51 ms    43 ms    46 ms  TenGigabitEthernet1-0.pad-gw1.Sydney.telstra.net [203.50.13.21]
  7    53 ms    48 ms    47 ms  Bundle-Ether3.chw-core2.Sydney.telstra.net [203.50.6.26]
  8    60 ms    78 ms    69 ms  Bundle-POS1.exi-core1.Melbourne.telstra.net [203.50.6.14]
  9    57 ms    62 ms    70 ms  TenGigabitEthernet8-1.exi1.Melbourne.telstra.net [203.50.80.11]
 10    77 ms    73 ms    79 ms  telstr477.lnk.telstra.net [139.130.4.138]
 11    56 ms    64 ms    66 ms  144.140.178.5

Tracing route to 12-129-225-21.attens.net [12.129.225.21]over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  94.101.37.202.static.snap.net.nz [202.37.101.94]
  2    38 ms    25 ms    23 ms  g0-1-0-969.icore2.tspn.telstraclear.net [203.98.4.25]
  3    32 ms    28 ms    34 ms  ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
  4   155 ms   153 ms   161 ms  so.jb.wils.telstraclear.net [203.98.42.66]
  5   157 ms   162 ms   151 ms  GigabitEthernet5-1.GW4.LAX1.ALTER.NET [157.130.245.21]
  6   162 ms   150 ms   150 ms  0.so-2-0-0.XL2.LAX1.ALTER.NET [152.63.53.62]
  7   144 ms   143 ms   143 ms  0.so-6-0-0.XL2.LAX15.ALTER.NET [152.63.112.61]
  8   150 ms   143 ms   146 ms  0.so-7-0-0.BR1.LAX15.ALTER.NET [152.63.116.25]
  9   152 ms   147 ms   152 ms  192.205.34.29
 10   159 ms   150 ms   153 ms  tbr2.la2ca.ip.att.net [12.127.3.222]
 11   157 ms   160 ms   157 ms  12.127.3.189
 12   197 ms   236 ms   230 ms  12.122.255.74
 13   159 ms   150 ms   157 ms  mdf001c7613r0003-gig-10-1.lax1.attens.net [12.129.193.242]
 14   145 ms   149 ms   167 ms  12.129.209.99
 15     *        *        *     Request timed out.

Tracing route to tunnel4.wowtunnels.com [66.63.191.249]over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  94.101.37.202.static.snap.net.nz [202.37.101.94]
  2    28 ms    26 ms    23 ms  g0-1-0-969.icore2.tspn.telstraclear.net [203.98.4.25]
  3    18 ms    31 ms    23 ms  ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
  4   164 ms   154 ms   155 ms  so.jb.wils.telstraclear.net [203.98.42.66]
  5   153 ms   159 ms   155 ms  GigabitEthernet5-1.GW4.LAX1.ALTER.NET [157.130.245.21]
  6   143 ms   146 ms   148 ms  0.so-2-0-0.XL2.LAX1.ALTER.NET [152.63.53.62]
  7   148 ms   147 ms   149 ms  POS7-0.GW1.LAX1.ALTER.NET [152.63.112.213]
  8   158 ms   150 ms   151 ms  thexchange-gw.customer.alter.net [157.130.237.146]
  9   163 ms   156 ms   160 ms  1wh-10gb-peering.1-8.oc3networks.com [66.63.166.245]
 10   158 ms   171 ms   156 ms  core01-gig3-2.oc3-gw.oc3networks.com [66.63.164.233]
 11   153 ms   150 ms   157 ms  oc3-colo-lax.gig-1-1.oc3networks.com [66.63.166.242]
 12   147 ms   154 ms   147 ms  tunnel2.wowtunnels.com [66.63.191.249]

Tracing route to no-maam.info [209.216.249.112]over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  94.101.37.202.static.snap.net.nz [202.37.101.94]
  2    24 ms    26 ms    20 ms  g0-1-0-969.icore2.tspn.telstraclear.net [203.98.4.25]
  3    23 ms    16 ms    17 ms  ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
  4   154 ms   172 ms   155 ms  so.jb.wils.telstraclear.net [203.98.42.66]
  5   181 ms   145 ms   144 ms  GigabitEthernet5-1.GW4.LAX1.ALTER.NET [157.130.245.21]
  6   151 ms   161 ms   160 ms  0.so-2-0-0.XL1.LAX1.ALTER.NET [152.63.53.58]
  7   158 ms   145 ms   146 ms  POS6-0.GW1.LAX1.ALTER.NET [152.63.112.217]
  8   164 ms   166 ms   161 ms  w-b-scon.customer.alter.net [63.114.63.166]
  9   151 ms   150 ms   151 ms  sdtc.ar01.g8-3.americanis.net [206.251.233.61]
 10   160 ms   148 ms   144 ms  webintellects.fw.americanis.net [209.216.251.170]
 11   158 ms   162 ms   168 ms  vds7.secure-wi.com [207.158.22.217]
 12   157 ms   150 ms   145 ms  209.216.249.112

On the work wireless accross the road at the pub =]




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  Reply # 166753 24-Sep-2008 14:48
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I work wireless 7 metres from the kitchen at home  :() MOMNOMNOMNOM
Anyone in need of a Network Admin, Windows Admin, Security Auditor for a few hours? I work remote unless you in central Wellington. A steal for $120/hr.
Currently doing an audit for a 'three letter' company.
Fred.




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Master Geek


Reply # 166814 24-Sep-2008 17:42
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Gotta agree, customer service is the best! Frontline are all excellent as is the technical backup. It's great to talk to people who really know what they are doing.

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Reply # 166832 24-Sep-2008 18:33
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I have been using Snap for nearly three months and all I can say is the service is by far and away the best around. I've never had to wait while calling the helpdesk for the one small issue I had (my fault not theirs) and the guy I got put through to knew his stuff and got me sorted without delay.

I'm currently getting an average download speed of 1.4MB/sec and pings to the US of sub 200ms.

10/10 for Snap!

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  Reply # 166838 24-Sep-2008 18:55
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bradstewart, do a speed test to LA for us will you please?

https://www.speedtest.net/





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  Reply # 166900 24-Sep-2008 21:21
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Next qusetion, does Snap have a point of prescence in Auckland yet or is the handover from telecom's backhaul still in christchurch?

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  Reply # 166911 24-Sep-2008 22:30
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However I don't feel this reflects my real world experience and it is hard to get an accurate result from speedtests.

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  Reply # 167820 29-Sep-2008 19:59
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Ragnor See tracert posts in this forum. As you stated, still via Christchurch, out Telstra's network... then up to Auckland.

Hmmm thats an extra ~40ms than if you were peered at Auckland (and are based in Auckland)

Fred




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