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705 posts

Ultimate Geek

#265398 20-Jan-2020 09:59
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Hi Geekzone, 


Hoping to engage someone from 2degrees here, my father bought an S9 last year, which came with bundled headphones and wireless charger.


He's given me the headphones and they're starting to die on me with a cackle in the left ear piece when moved.


I called 2Degrees helpline, they asked me to pop into a store.
I went into 2Degrees Riccarton Mall, the dude there honestly could not have been more useless, the moment he realized I wasn't going to buy something he stopped looking at me, and supplied monosyllabic answers.


My dad's trying to find the invoice, but no luck so far. 


Is there anyone able to help please?


Thanks, TehGerbil

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6509 posts

Uber Geek

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  #2402014 20-Jan-2020 10:01
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Call the NZ Samsung service agent they very good to deal with

705 posts

Ultimate Geek

  #2402031 20-Jan-2020 10:06
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Call the NZ Samsung service agent they very good to deal with



Oh - honestly didn't think to try Samsung. Was it a Samsung supplied promotion??


Thank you for your reply.


6509 posts

Uber Geek

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  #2402032 20-Jan-2020 10:08
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" Was it a Samsung supplied promotion?? "


Lost me sorry?

705 posts

Ultimate Geek

  #2402190 20-Jan-2020 11:10
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The mobile came with JBL headphones and a Samsung Wireless Charger when he bought from 2Degrees.
I thought 2Degrees as the retailer would be responsible for the repair/replacement of the give-away headphones.




But you're right - if the headphones and charger came directly from Samsung to be bundled with their phones and sold then I am best to deal with them.

200 posts

Master Geek


  #2402827 21-Jan-2020 10:22
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Check the Consumer Guarantees Act. If they were supplied with the phone, then the retailer is responsible. There are very few situations when you should have to deal with the manufacturer. As I've had to remind Harvey Norman a number of times when my iPad has died.

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