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79 posts

Master Geek


#265547 27-Jan-2020 11:46
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I've had an iPhone 6Plus (which I purchased through 2degrees) and it's been a happy experience over 5 years, however the time came to upgrade.

 

I phoned 2degrees last Thursday and spoke with a very helpful Business Telephone Account Manager and decided that an iPhone XR would suit my needs. It arrived by overnight courier on Friday.

 

Unfortunately, I’m having an issue with the XR.

 

Everything started well and I came to the point where I put my old 6Plus alongside the XR to transfer data. A message said it could take some time, so I left it while I did a few other things. 

 

Now, when I tap to turn it on followed by the swipe-up the white Apple logo (on black background) appears for a while then turns off and that's it!

 

I've also noticed that in charging, that the phone is significantly warmer than the 6Plus.

 

I emailed the Business Telephone Account Manager on Saturday and I guess I'll hear from him tomorrow.

 

In the meantime I was also wondering if there is a department at 2degrees that resolves these sorts of issues that I should be talking to?

 

Any advice would be greatly appreciated.

 

 


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  #2407420 27-Jan-2020 11:47
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No reason why you can't call Apple direct


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Ultimate Geek


  #2407436 27-Jan-2020 12:20
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I had a similar issue cloning from an XS to 11 Pro.

 

IOS also did an update during cloning and it got confused.

 

Heating is common - turn it off and on helps.

 

What I did was full reset of the new phone and started again second time round all went smoothly a did that pick-up to clone thingy.

 

 


 
 
 
 


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  #2407481 27-Jan-2020 12:31
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Try the instructions here: https://support.apple.com/en-nz/HT201412. Hopefully it gets things going properly but you may have to restore the phone to factory settings and try again.






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Ultimate Geek

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  #2407497 27-Jan-2020 13:08
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sqishy:

 

I had a similar issue cloning from an XS to 11 Pro.

 

IOS also did an update during cloning and it got confused.

 

Heating is common - turn it off and on helps.

 

What I did was full reset of the new phone and started again second time round all went smoothly a did that pick-up to clone thingy.

 

 

 

 

I also had this issue when going from 8 to 11. Did exactly the above and second time around worked perfectly.


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  #2407500 27-Jan-2020 13:13
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@MurrayC Have you tried the above?




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Master Geek


  #2407922 28-Jan-2020 09:31
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Thank you to everyone who replied; much appreciated. 👍😄

 

I called Apple yesterday and they were able to resolve the situation (it took close to 2 hours on the phone).  They were great!

 

Thankfully, I had done a full backup of the old phone on my laptop which expedited the restore.


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