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#265609 31-Jan-2020 10:58
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My father is trying to get into his fritzbox, the default password of 'admin' is not being accepted and he does not know what else it could be.

 

How do we resolve this issue? Do 2degrees have the ability to remote into the router and reset it for him? 

 

I don't really want to do a factory reset as I wouldn't know how to get his landline working again etc.

 

Suggestions?


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  #2410609 31-Jan-2020 11:05
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Hard reset the router so everything is reset to default

Loads of information online how to action this

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  #2410691 31-Jan-2020 12:35
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Admin is not the default password.

 

I got two stickers with mine and stuck one on the bottom. It’s a whole lot of numbers, probably different ones for each box.


 
 
 
 


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  #2410700 31-Jan-2020 12:56
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steve98:

 

My father is trying to get into his fritzbox, the default password of 'admin' is not being accepted and he does not know what else it could be.

 

How do we resolve this issue? Do 2degrees have the ability to remote into the router and reset it for him? 

 

I don't really want to do a factory reset as I wouldn't know how to get his landline working again etc.

 

Suggestions?

 

 

 

 

pretty sure the 7490 prompts you to set a password on first login . . . . so if you can't remember what it is, then a full reset is gonna be necessary


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  #2410741 31-Jan-2020 14:05
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Try the back up IP to get into the Fritzbox  169.254.1.1 you may be lucky.

 

 

 

 





Smithy



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  #2410771 31-Jan-2020 14:58
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Cheers all, sorted now. He called the helpdesk and they reset the password. Definitely easier than factory resetting.


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