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5325 posts

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#267941 18-Feb-2020 21:23
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I just visited my neighbours who had fibre with Spark and have now moved to 2degrees. I had to configure their Spark HG659B to get the internet working - but we got there in the end.

 

However, for the life of me I can't figure out how to get their home phone working properly. I'm not with 2degrees personally, but I gather they use VOIP for their phone as opposed to plugging into the ONT directly (a la Spark). I plugged their cordless phone into the router but it gives a broken dialtone (not the normal one), and calling any number results in getting a busy tone - and the phone doesn't ring at the other end.

 

Am I doing this right? Is there some setting in the configuration I need to change, do I need to plug things in differently, or is this a provisioning error on 2degrees's end?

 

Sorry if this is a dumb question but I have no idea how 2degrees do their setups. I did try searching on their page (and here too) but all I could find was generic pages about getting the internet going on a BYO device, and not much about getting the phone to work.

 

Thanks in advance for any assistance :)


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  #2423521 18-Feb-2020 21:27
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Why are they using the HG659? The 2degrees supplied Fritzbox is a vastly superior router.

 

2degrees can't auto provision VoIP on the HG659b, if you want to use that you'll need to get the SIP settings from them and configure everything yourself.

 

 




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  #2423528 18-Feb-2020 21:36
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I think they were trying to save a bit of money and using their existing router (plus it would probably mean setting up all their devices again).

 

So you're saying it's do-able, but not easy?


 
 
 
 


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  #2423538 18-Feb-2020 22:10
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The fritzbox is free on 2degrees so how could they save money?

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  #2423539 18-Feb-2020 22:12
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Unless they are so tight they did not want to pay the $15 for delivery?

The fritzbox is excellent

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  #2423545 18-Feb-2020 22:46
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quickymart:

 

I think they were trying to save a bit of money and using their existing router (plus it would probably mean setting up all their devices again).

 

So you're saying it's do-able, but not easy?

 

 

 

 

Go to the Telephony section of the HG659. The settings you need are here




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  #2423547 18-Feb-2020 22:53
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Linux: Unless they are so tight they did not want to pay the $15 for delivery?

The fritzbox is excellent

 

I have no idea, maybe they're just happy with what they have.




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  #2423548 18-Feb-2020 22:53
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DarkShadow:

 

quickymart:

 

I think they were trying to save a bit of money and using their existing router (plus it would probably mean setting up all their devices again).

 

So you're saying it's do-able, but not easy?

 

 

 

 

Go to the Telephony section of the HG659. The settings you need are here

 

 

Thanks, I'll give that a try when I see them tomorrow.


 
 
 
 


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  #2423574 19-Feb-2020 07:09
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Does SIP even work over Ethernet WAN on the Spark HG659b? I thought it was problematic?

 

I highly don't recommend it. The Fritzbox is a fully managed device that is guaranteed to work properly, along with offering better performance and features.

 

 

 

 


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  #2423581 19-Feb-2020 07:38
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sbiddle:

 

Does SIP even work over Ethernet WAN on the Spark HG659b? I thought it was problematic?

 

I highly don't recommend it. The Fritzbox is a fully managed device that is guaranteed to work properly, along with offering better performance and features.

 

 

 

 

 

 

We never enabled that functionality.

 

 

 

works better on the Bigpipe firmware, Although again, it's kinda hairy around certain connection types.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 




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  #2424275 19-Feb-2020 22:09
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Update: Tried tonight but couldn't get it working - although they tell me they have now ordered a Fritzbox, so hopefully it will be all good once they get it. I told them to hold onto their Spark modem as a backup.




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  #2426055 23-Feb-2020 22:23
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Update/conclusion: Fritzbox all setup tonight, with many thanks to a helpful and patient young lad on the phone at 2degrees. Turns out he had to register the phone part on their end, but once we got it all sorted, everything started working as it was meant to. Many thanks to Ryan (maybe Brian?), you were a great help :)


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