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#270257 1-May-2020 09:33
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Hi, I had two unsuccessful tries yesterday with the help desk on a new fibre line just switched over from vdsl to get a static ip set up (required by my security cams). Previously when on VDSL there was zero issue with the help desk getting a static ip to stick on the same router. We have reset the fritzbox 7490 to factory three times now since the install. I need to get my security cams etc back up. Also my husband is teaching online so I am doing this between his classes.

 

 

 

I notice that after a factory reset the setting in the picture is toggled on for 'internet connection via fritzbox' instead of 'via external modem' so I have just switched it to 'via external modem' as in this photo and still have internet. (Reasoning maybe the ONT is considered an external modem?)

 

 

 

Does anyone know for sure which setting it should be on? Via external modem or via fritzbox?

 

thanks!

 

Also, any other suggestions for why they can’t get a static ip to stick appreciated.

 

 

 

Click to see full size


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BDFL - Memuneh
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  #2474404 1-May-2020 09:56
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@NickMack ping





 

 

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BDFL - Memuneh
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  #2474406 1-May-2020 09:57
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On another note, you should never port forward to cameras and other devices - these are riddled with security vulnerabilities and can be infected as quickly as you go online...





 

 

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  #2474409 1-May-2020 10:04
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freitasm:

 

On another note, you should never port forward to cameras and other devices - these are riddled with security vulnerabilities and can be infected as quickly as you go online...

 

 

 

 

Hi, thanks for the reply.

 

I'm not, I set up a VPN in the fritzbox and connect with that when I am off site but for some reason all my camera ips are all over the place now and I can’t even use them at home. I must have set up the fritz to assign them ips instead of setting them on the camera. So until we get the static ip sorted out I don’t want to bother redoing the settings on them in case we end up doing another reset (shudder) ...or something. Sigh. I took screenshots of all my router settings before the switch...

 

Doubly annoying because my pup has had a sore leg for four months and I trotted him in front of the camera this morning to check on its progress. I am hoping to see no limp.


BDFL - Memuneh
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  #2474411 1-May-2020 10:08
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Good - the VPN is a good solution. Sorry I assumed the worst.





 

 

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  #2474413 1-May-2020 10:09
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JayADee:

 

Hi, I had two unsuccessful tries yesterday with the help desk on a new fibre line just switched over from vdsl to get a static ip set up (required by my security cams). Previously when on VDSL there was zero issue with the help desk getting a static ip to stick on the same router. We have reset the fritzbox 7490 to factory three times now since the install. I need to get my security cams etc back up. Also my husband is teaching online so I am doing this between his classes.

 

 

 

I notice that after a factory reset the setting in the picture is toggled on for 'internet connection via fritzbox' instead of 'via external modem' so I have just switched it to 'via external modem' as in this photo and still have internet. (Reasoning maybe the ONT is considered an external modem?)

 

 

 

Does anyone know for sure which setting it should be on? Via external modem or via fritzbox?

 

thanks!

 

Also, any other suggestions for why they can’t get a static ip to stick appreciated.

 

 

 

Click to see full size

 

 

Hiya,

 

See below - In terms of Static IP, are you able to pm your account number or userid ?

 


Click to see full size







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  #2474421 1-May-2020 10:25
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Thanks NickMack. I will pm you.

 

Here is what my settings look like at the moment. Maybe my user/pass should be my own? Edit: the one it was before fibre and not '2degrees factory' as it is now. Might try that now.

 

Click to see full size




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  #2474438 1-May-2020 10:38
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I changed my username and password to mine and internet still works so at least it didn’t hurt anything.


 
 
 
 




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  #2474439 1-May-2020 10:40
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Ahah! I think I have a static ip now! Any yay it looks like my old one! Makes sense, the ip is assigned via the account I guess.


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  #2474440 1-May-2020 10:43
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JayADee:

 

I changed my username and password to mine and internet still works so at least it didn’t hurt anything.

 

 

 

 

Factory reset changes the username to a dialhome / default username and password, the static is linked to your specific UID. If you have any issues now, let me know.

 

 

 

Nick.







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  #2474446 1-May-2020 10:59
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NickMack:

 

JayADee:

 

I changed my username and password to mine and internet still works so at least it didn’t hurt anything.

 

 

 

 

Factory reset changes the username to a dialhome / default username and password, the static is linked to your specific UID. If you have any issues now, let me know.

 

 

 

Nick.

 

 

 

 

Brilliant, thanks so much. Now I will go wrestle my cameras into submission. ;)


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  #2474489 1-May-2020 11:12
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NickMack:

 

JayADee:

 

I changed my username and password to mine and internet still works so at least it didn’t hurt anything.

 

 

 

 

Factory reset changes the username to a dialhome / default username and password, the static is linked to your specific UID. If you have any issues now, let me know.

 

 

 

Nick.

 

 

 

 

Additionally  for the record (any future searchers), if your Fritz is using 2degrees-factory (or some of the older ones, Snap-factory), this will prevent not only the static IP, but also speed boosts above 100Mbps, VoIP phones and your ability to view your usage (all tied to the user iD). As Nick states, a factory reset should force the fritz to download all the right details, but sometimes that too won't work, so in these cases, please call the care team and let let them know that your fritz isn't pickup up your account details and impacting in whatever way it is for you,

 

 

 

Cheers

 

Neil


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