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453 posts

Ultimate Geek


#270387 6-May-2020 23:09
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On 2Degrees in Christchurch. Recently moved from iPhone 7 (never any issues) > iPhone 11 Pro (having intermittent issues) although this may be a red herring.

 

I sometimes get decent 4G signal as per bars (and in areas I have used before e.g. central city / residential, not the middle of no-where) but data does not work. No internet, no messages over data etc. Call do work fine. 

 

Toggling aeroplane mode makes no difference.

 

I do not have a spare phone to try but the handset otherwise works 100% (including in the same locations with issues at other times).

 

Is there anything I can try or check...it is very frustrating as I miss messages etc as they don't get delivered, but if I look at the phone everything looks fine.

 

I have checked the APN and it is correct, and the majority of the time 4G works well and as expected. Just sometimes not at all....

 

Any help appreciated.


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636 posts

Ultimate Geek


  #2478332 6-May-2020 23:28
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I’ve had similar with 2degrees / iPhone X, but I noticed it when I travelling between Invercargill-Dunedin

Would show 3+ bars and 3G but wouldn’t get any data. Sometimes the data wouldn’t work upto an hour later even after I got home until it randomly would start again when it wanted.


I tried to pinpoint it and get more information as I travelled so I could pass it on but then lockdown happened



453 posts

Ultimate Geek


  #2491700 26-May-2020 11:27
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I still have this issue. I have reset network settings on iPhone but still getting this issue. 

 

Next step is a new SIM card?


 
 
 
 


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  #2496488 2-Jun-2020 10:13
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phrozenpenguin:

 

I still have this issue. I have reset network settings on iPhone but still getting this issue. 

 

Next step is a new SIM card?

 

 

@phrozenpenguin no way this could be SIM card related




453 posts

Ultimate Geek


  #2496821 2-Jun-2020 14:51
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I was also sceptical.

 

Visited 2Degrees store. Salesperson has same phone and same issue, said it is "kind of annoying". Which is a understatement!

 

I have just done the 13.5.1 and will hope this fixes things...only other thing I can think of is a full OS restore?


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