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2375 posts

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#272526 29-Jun-2020 17:40
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So I just had my first "loyalty call"; someone from 2D calling to upsell me to Pay Monthly.


Even with a direct "I do not want to change my plan, I am happy with Pre Pay", they kept on the sell and then to top it off - asked me who I was with for Internet and tried to change me over to 2D Internet as well, who I am already with.


By the end of the call I was fuming and I told the person never to call me again trying to sell me stuff.




Note to 2D - this is how you lose a customer, not make them spend more.

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  #2514700 29-Jun-2020 18:26
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just hang up, its quick and easy

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  #2514719 29-Jun-2020 19:01
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Must be the season for it, I had someone representing Slingshot ring me last week wanting me to sign up to Slingshot power (turned out they were a bit more expensive than my current provider), also Sky tend to ring every other month to provide a freebie like Rialto Channel on MySky for a small period of time in the hope you will keep it.


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  #2514725 29-Jun-2020 19:04
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I had the Sky calls with free Soho when I was with them, but it wasn't enough to make me cancel in the end. Don't really get time to watch much TV anyway.

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  #2514727 29-Jun-2020 19:05
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I usually know the call is going to go that way when they ask how I am. Always a dead give away that its a spam call. I should just hang up at that point but they often call back.


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  #2514754 29-Jun-2020 21:37
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Years ago I heard about this on fair go or similar and , somewhat sceptical , I signed up to the direct marketing association's 'do not call' list.


Spam calls have dropped to near zero.


But yes, I did receive a similar call from Orcon recently - trying to hook me up to their power supply (but not in a tie me to the chair way) so the odd one slips through.


But no more cold calls from Sky !!



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