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52 posts

Master Geek


#272938 26-Jul-2020 12:18
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I'm trying to change my broadband password online but no matter how complex I make my new password I'm not able to get past the password strength check. 


I meet all the requirements (uppercase letter, lowercase letter, number, symbol and 18 character password length)



Anyone else having this issue?

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14 posts


  #2528983 26-Jul-2020 15:50
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Have you tried a different browser?

896 posts

Ultimate Geek


  #2528988 26-Jul-2020 16:09
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yeah, try another browser or an incognito session 


23456 posts

Uber Geek


  #2528989 26-Jul-2020 16:19
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Are you blocking scripts and stuff with "privacy" extensions?


52 posts

Master Geek


  #2529142 26-Jul-2020 19:17
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I did try edge and chrome both have the same issue but edge did import my chrome settings so I'll try with Firefox as well.

Based on the replies I'll assume no one else is having an issue?

52 posts

Master Geek


  #2529147 26-Jul-2020 19:25
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Ok this is working in safari so must be a blocked script on chrome. Thanks everyone.

171 posts

Master Geek

  #2529767 27-Jul-2020 19:09
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Interesting as I had this same issue on a Windows system some months ago. Tried various browsers, wasted a lot of time, got frustrated and ended up doing the password reset over the phone with the nice people at support.


It's something that 2Degrees need to look at.


Not only that issue, but the naming of their various passwords. I actually have three 2Degree passwords, 2 of which apply here, but in addition there is a local modem password.


On the My Profile page there are two logins: "Change Login Password", Change Broadband Password" What login? What Broadband - website or modem service or local modem? There is no explanation on the password screens what these actually refer to - it would have been useful if there was. I consider myself reasonably adroit at these things, but was confused.


The help page was useful, but the Login Password is called the "Broadband Services Password" and the Broadband (ie website login) password is called "Your 2degrees (Broadband & Home phone) Password". Hmmmm.


I suggest to the support people who do monitor these page that more meaningful names and consistent naming would help. Reference should also be made to the local modem login password.

21 posts



  #2529925 28-Jul-2020 09:29
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Thanks for raising this! Will bring it up with the 2degrees digital team.





Morgan Browne - 2degrees Social & Digital Media Manager

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