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michaelmurfy
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  #2560547 8-Sep-2020 22:53
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@indapie2000 This has been explained multiple times in this thread - wait ~24hrs until your order is fully provisioned and then it'll go full speed. If not, just phone them and they'll fix it for you. Orders in provisioning are speed limited.





sidefx
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  #2560592 9-Sep-2020 07:44
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@indapie2000 Yup as MM mentions above, I recently upgraded and mine did the same thing.  I Waited a day or so and it came right. Give it a couple of days and I'm sure you'll be find it's better (also make sure none of your ethernet cables are old and only base100 as one of mine was...:D Obviously not if you're getting 230Mbps up. But also don't test on wifi...)





"I was born not knowing and have had only a little time to change that here and there."         | Electric Kiwi | Sharesies
              - Richard Feynman


 
 
 
 


pulsta
136 posts

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  #2560619 9-Sep-2020 08:53
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Keen on the deal and signing up ASAP however I'm currently with another provider using a SPARK smart modem which has been serving me well.

Any reasons why I should ditch it for the free 2D modem?

Thanks!

skewt
643 posts

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  #2560623 9-Sep-2020 09:00
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pulsta: Keen on the deal and signing up ASAP however I'm currently with another provider using a SPARK smart modem which has been serving me well.

Any reasons why I should ditch it for the free 2D modem?

Thanks!

 

 

 

The fritzbox they supply is pretty good, they are a reliable device

 

 

 

 


pulsta
136 posts

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  #2560763 9-Sep-2020 10:44
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skewt:

pulsta: Keen on the deal and signing up ASAP however I'm currently with another provider using a SPARK smart modem which has been serving me well.

Any reasons why I should ditch it for the free 2D modem?

Thanks!


 


The fritzbox they supply is pretty good, they are a reliable device


 


 



Good to know, thanks!

disillusioned
21 posts

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  #2567703 18-Sep-2020 16:08
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Thought I would try my luck at getting this deal as an existing customer - contract ending next month and have been with 2degrees for a number of years.

No such luck at getting the 900/400 plan on special as an existing customer, but was offered a further discount on my 100/20 plan which I was happy to take.

Have had no issues with 2degrees over the years, but have to do this song and dance every year to negotiate a better deal seeing as some competitor usually has something cheaper to offer than the base package 2degrees offer.

gmball
464 posts

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  #2567800 18-Sep-2020 17:36
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disillusioned: Thought I would try my luck at getting this deal as an existing customer - contract ending next month and have been with 2degrees for a number of years.

No such luck at getting the 900/400 plan on special as an existing customer, but was offered a further discount on my 100/20 plan which I was happy to take.

Have had no issues with 2degrees over the years, but have to do this song and dance every year to negotiate a better deal seeing as some competitor usually has something cheaper to offer than the base package 2degrees offer.


Myself and several others I know are over the song and dance every year and have moved on to other providers.

It’s such a shame that 2degrees do so poorly at retaining existing customers. They have a great product, but are next to hopeless in making it easy for out of contract existing customers to resign for a new term.

 
 
 
 


michaelmurfy
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  #2567884 19-Sep-2020 01:14
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gmball:

Myself and several others I know are over the song and dance every year and have moved on to other providers.

It’s such a shame that 2degrees do so poorly at retaining existing customers.

 

And those providers will have "new customer specials" which you need to do the song and dance over also. It happens with all providers, not just 2degrees and it seriously isn't worth the time or effort to move providers every year over a few dollars - also you have to remember that all providers are different - have different networks and levels of service and are not like electricity providers who sell you the exact same product as another provider so if your focus is on price all the time you're going to be in for a bad time.





gmball
464 posts

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  #2567921 19-Sep-2020 09:24
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And those providers will have "new customer specials" which you need to do the song and dance over also. It happens with all providers, not just 2degrees and it seriously isn't worth the time or effort to move providers every year over a few dollars - also you have to remember that all providers are different - have different networks and levels of service and are not like electricity providers who sell you the exact same product as another provider so if your focus is on price all the time you're going to be in for a bad time.

 

 

 

 

But it would be fair to say if I hadn't been advised of a $4 increase to my 100/20 plan, currently $85 increasing to $89, and not eligible to resign as an existing customer onto the $85 900/400 promo (its $106 without a pay monthly 2Degrees mobile when not eligible for the promo) , I would have stayed with 2Degrees in a heartbeat.

 

I just dont understand why they are so determined to actively encourage their existing open term customers to look elsewhere.

 

There is a saying in business that its far easier to retain a customer than attract a new one.

 

I wasn't even looking for a cash incentive to stay, simply to get exactly what a new customer gets. But as its turned out another provided offered a $300 credit on top of an already lower monthly fee, meaning gigabit is less than $80 per month (Vodafone).


c0ld
114 posts

Master Geek


  #2567953 19-Sep-2020 10:38
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And you think you'll get that $300 credit again with Vodafone in 12 or 24 months time?

gmball
464 posts

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  #2567958 19-Sep-2020 10:55
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c0ld: And you think you'll get that $300 credit again with Vodafone in 12 or 24 months time?


Of course not. I’d only consider moving again if they decide to put my monthly fee up if I’m outside of my contract term, like 2Degrees are doing.

I think your missing my point, 2Degrees are happy to obtain new customers on a gigabit contract for $85 per month. I would have remained with them if I was able to obtain the same on a new 12 month term. It makes no sense to lose existing open term customers who can’t resign into a new contract term.


sir1963
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  #2567959 19-Sep-2020 10:58
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c0ld: And you think you'll get that $300 credit again with Vodafone in 12 or 24 months time?

 

 

 

No, but you can change providers again to get their new customer discount.

 

IIRC is costs 10 times as much to win a customer back than it does to keep them. So why encourage customers to leave ?


gmball
464 posts

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  #2567972 19-Sep-2020 11:02
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sir1963:

c0ld: And you think you'll get that $300 credit again with Vodafone in 12 or 24 months time?


 


No, but you can change providers again to get their new customer discount.


IIRC is costs 10 times as much to win a customer back than it does to keep them. So why encourage customers to leave ?



Glad someone has common sense. That’s exactly my point, actively encouraging existing customers to leave makes no sense.
Existing customers aren’t even asking for a account credit, they are simply asking to resign a new term and receive the same monthly fee as new customers.

c0ld
114 posts

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  #2567974 19-Sep-2020 11:07
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But I think that is everyone else's point - if cost is your only consideration then leave every 12 / 24 months. The networks are aware some people will do this and weigh it up against how many people aren't purely cost driven and will decide to stay regardless of ongoing discounts etc.

gmball
464 posts

Ultimate Geek


  #2567984 19-Sep-2020 11:37
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c0ld: But I think that is everyone else's point - if cost is your only consideration then leave every 12 / 24 months. The networks are aware some people will do this and weigh it up against how many people aren't purely cost driven and will decide to stay regardless of ongoing discounts etc.


Not asking for ongoing discounts, but why should I pay $106 for gigabit when it’s $85 for new customers?

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