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Stacy88

79 posts

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#275645 2-Sep-2020 08:53
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Good morning all,

 

Hope you're all doing well. I've just been snooping on the 2Degrees broadband website and stumbled upon a section (https://www.2degreesmobile.co.nz/help-and-support/broadband-and-landline/billing-and-payment/broadband-price-increase-october-2020/) where it says that their Unlimited and 80GB plan prices will be going up by $4 a month from 2 October. This is for both Home and Business users. I was just wondering, does this mean that current existing customers have the right to cancel our contract without incurring early exit fees?

 

Thanks

 

P.S. I'm an existing 2Degrees 3 year customer but I did not receive any email regarding the increase in price by $4/month.


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morganbrowne
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2degrees

  #2555411 2-Sep-2020 09:02
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Morning!

 

 

 

Yes, we're in the process of emailing our broadband customers about this, with the first ones going out yesterday. These emails are staggered in stages. We're committed to being 100% transparent and fair about this with our customers :)

 

Over the past four years, the costs for us to provide broadband has gone up. Unfortunately, this means we’ve decided to put prices up on some of our plans. The $4 per month increase applies to our current Unlimited and 80GB broadband plans.

 

If you do decide you wish to leave us as a result of this price increase, you’re able to do so without incurring early exit fees for 30 days before the increase is introduced, even if you’re still in a contract. You can’t ask for fairer than that, right? But if your modem is a free rental modem it must be returned, or charges may apply.

 

Sing out if you have any further questions, but otherwise the website should answer most of them.

 

Cheers

 

 

 

 





Morgan Browne - 2degrees Social & Digital Media Manager. 
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022. 


antonknee
482 posts

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  #2555412 2-Sep-2020 09:02
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From the page you linked:

 

 

What if I want to leave as a result of this?

 


We’d be sad to see you go! But we understand that price increases can be tough, so if you do decide you wish to leave us as a result of this price increase, you’re able to do so without incurring early exit fees for 30 days before the increase is introduced, even if you’re still in a contract. You can’t ask for fairer than that, right? But if your modem is a free rental modem it must be returned, or charges may apply.

 

Edit: The actual 2degrees rep Morgan beat me to it 😁 gotta love having people from the telcos on GZ!

 





Ant  Reformed geek | Referral links: Electric Kiwi  Sharesies  Stake


 
 
 
 


nztim
968 posts

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  #2555418 2-Sep-2020 09:16
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morganbrowne:

 

Morning!

 

 

 

Yes, we're in the process of emailing our broadband customers about this, with the first ones going out yesterday. These emails are staggered in stages. We're committed to being 100% transparent and fair about this with our customers :)

 

Over the past four years, the costs for us to provide broadband has gone up. Unfortunately, this means we’ve decided to put prices up on some of our plans. The $4 per month increase applies to our current Unlimited and 80GB broadband plans.

 

If you do decide you wish to leave us as a result of this price increase, you’re able to do so without incurring early exit fees for 30 days before the increase is introduced, even if you’re still in a contract. You can’t ask for fairer than that, right? But if your modem is a free rental modem it must be returned, or charges may apply.

 

Sing out if you have any further questions, but otherwise the website should answer most of them.

 

Cheers

 

 

My View, Broadband in NZ is too cheap and too cut throat, and support price increases in this industry


Linux
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  #2555430 2-Sep-2020 09:27
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@nztim agree with you 110%


morganbrowne
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  #2555431 2-Sep-2020 09:29
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nztim:

 

morganbrowne:

 

Morning!

 

 

 

Yes, we're in the process of emailing our broadband customers about this, with the first ones going out yesterday. These emails are staggered in stages. We're committed to being 100% transparent and fair about this with our customers :)

 

Over the past four years, the costs for us to provide broadband has gone up. Unfortunately, this means we’ve decided to put prices up on some of our plans. The $4 per month increase applies to our current Unlimited and 80GB broadband plans.

 

If you do decide you wish to leave us as a result of this price increase, you’re able to do so without incurring early exit fees for 30 days before the increase is introduced, even if you’re still in a contract. You can’t ask for fairer than that, right? But if your modem is a free rental modem it must be returned, or charges may apply.

 

Sing out if you have any further questions, but otherwise the website should answer most of them.

 

Cheers

 

 

My View, Broadband in NZ is too cheap and too cut throat, and support price increases in this industry

 

 

 

 

Not the response I expected and I am pleasantly surprised! We hate doing any increases and we always do so reluctantly but it is just a reality for us sometimes.





Morgan Browne - 2degrees Social & Digital Media Manager. 
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022. 


nztim
968 posts

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  #2555441 2-Sep-2020 09:46
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morganbrowne:

 

nztim:

 

My View, Broadband in NZ is too cheap and too cut throat, and support price increases in this industry

 

 

Not the response I expected and I am pleasantly surprised! We hate doing any increases and we always do so reluctantly but it is just a reality for us sometimes.

 

 

Once the RSP has paid Circa $40-60+GST to the LFC (depending on speed) there is Circa $25+GST left which they have to pay their own staff, Buy bandwidth & expensive networking equipment and support the end user which doesn't leave much left in terms of margin

 

 


alasta
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  #2555472 2-Sep-2020 10:47
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If this price increase means that 2degrees can sustain NZ based support then I'm all for it.


 
 
 
 


Stacy88

79 posts

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  #2555536 2-Sep-2020 12:00
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@morganbrowne Thank you for the brilliant answer and confirmation. As long as our we/home account still continue to get the "Static IP on Us", I'm willing to stay with 2D :D. Thanks for the great customer service. 2D = Helpful staff and great service. 😘


MikeB4
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  #2555546 2-Sep-2020 12:10
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I guess the market place will decide if this is fair or not.


morganbrowne
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  #2555563 2-Sep-2020 12:26
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Stacy88:

 

@morganbrowne Thank you for the brilliant answer and confirmation. As long as our we/home account still continue to get the "Static IP on Us", I'm willing to stay with 2D :D. Thanks for the great customer service. 2D = Helpful staff and great service. 😘

 

 

 

 

Thanks Stacy, made my day :) And thanks for being with 2degrees!





Morgan Browne - 2degrees Social & Digital Media Manager. 
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022. 


Mahon
360 posts

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  #2555583 2-Sep-2020 12:53
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nztim:

 

morganbrowne:

 

Morning!

 

 

 

Yes, we're in the process of emailing our broadband customers about this, with the first ones going out yesterday. These emails are staggered in stages. We're committed to being 100% transparent and fair about this with our customers :)

 

Over the past four years, the costs for us to provide broadband has gone up. Unfortunately, this means we’ve decided to put prices up on some of our plans. The $4 per month increase applies to our current Unlimited and 80GB broadband plans.

 

If you do decide you wish to leave us as a result of this price increase, you’re able to do so without incurring early exit fees for 30 days before the increase is introduced, even if you’re still in a contract. You can’t ask for fairer than that, right? But if your modem is a free rental modem it must be returned, or charges may apply.

 

Sing out if you have any further questions, but otherwise the website should answer most of them.

 

Cheers

 

 

My View, Broadband in NZ is too cheap and too cut throat, and support price increases in this industry

 

 

I left Vodafone when they did this. In my view a contract is a contract regardless of fine print. This is (imo) a low thing to do straight after an enticement of a "birthday" deal that only some customers could take advantage of. Surely you could have waited until contracts expire? Hasnt Chorus also just reduced the price of wholesale broadband slightly? Your 100% transparency in my view is staggering. My view is not related to what is considered a fair price for broadband but rather the sneaky ways these ISP's are dealing to their customers.


jonathan18
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  #2555584 2-Sep-2020 13:03
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Umm, I agree it would be an issue if 2D wasn’t going to let customers cancel their contract, but they are, so... seriously, are you searching for something to  complain about?!


Linux
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  #2555585 2-Sep-2020 13:04
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@Mahon Chorus increased the price of 100/20 and reduced 1000/500


Linux
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  #2555589 2-Sep-2020 13:04
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jonathan18:

 

Umm, I agree it would be an issue if 2D wasn’t going to let customers cancel their contract, but they are, so... seriously, are you searching for something to  complain about?!

 

 

@jonathan18 That is typical of this member on Geekzone


jonathan18
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  #2555592 2-Sep-2020 13:08
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Linux:

 

jonathan18:

 

Umm, I agree it would be an issue if 2D wasn’t going to let customers cancel their contract, but they are, so... seriously, are you searching for something to  complain about?!

 

 

@jonathan18 That is typical of this member on Geekzone

 

 

Yeah, I’ve noticed the same in the past, but still worth calling it out sometimes!


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