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NickMack

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#278425 14-Oct-2020 21:40
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Hi All,

 

I have a family member on a 80gb plan, today they received an email notifying them overage which created a panicked response. The internet connection is used daily however billing/graphing data seems missing - I appreciate and expect that most on GZ will be on unlimited. 

 

 

There seems to be a bunch of data and a month missing  - I wonder if recent software upgrades have introduced a 'feature'.

 

 

This is completely bogus..... 

 

 

Graphical representation of item above - show's no traffic then consuming ~90gb in a day...

 

 

@2degreescare @morganbrowne

 

Nick.





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freitasm
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  #2585560 14-Oct-2020 21:44
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Just to confirm (yes, I am on unlimited) I can see all months and daily usage too, including the chart on top of the page corresponding to each day.





 

 

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Linux
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  #2585611 14-Oct-2020 21:59
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I am on 1000/500 unlimited plan and have used -74.76MB this month (Yes that is minus)


 
 
 
 


NickMack

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  #2585612 14-Oct-2020 22:01
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Linux:

 

I am on 1000/500 unlimited plan and have used -74.76MB this month (Yes that is minus)

 

 

Does that mean you get cash back? :-)





NickMack

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  #2585621 14-Oct-2020 22:26
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freitasm:

 

Just to confirm (yes, I am on unlimited) I can see all months and daily usage too, including the chart on top of the page corresponding to each day.

 

 

I'm on an unlimited plan, mine is screwy also...

 

 

 

Nick.





gmball
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  #2585626 14-Oct-2020 22:49
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Ours also reflects 0

 


evilonenz
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  #2585627 14-Oct-2020 22:50
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Yeah, I noticed this a few weeks ago, but clean forgot about it, but mines completely borked, too.

 

 


evilonenz
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  #2585685 15-Oct-2020 07:49
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One thing I also noticed, is that the data is accounted for on the day I had to kill the circuit my router lives on, so it appears to count when the PPPoE session is dropped possibly?


 
 
 
 


Linux
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  #2585691 15-Oct-2020 08:00
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NickMack:

Linux:


I am on 1000/500 unlimited plan and have used -74.76MB this month (Yes that is minus)



Does that mean you get cash back? :-)



Will call and ask for a credit today:p

morganbrowne
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  #2585701 15-Oct-2020 08:48
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Hi, 

 

That certainly looks a bit odd - suggest they call 0800 022 022 and speak to the broadband technical specialists.

 

Cheers





Morgan Browne - 2degrees Social & Digital Media Manager. 
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022. 


freitasm
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  #2585703 15-Oct-2020 08:49
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@morganbrowne it seems this is happening to more than one account - perhaps have someone look at this as it may be a widespread problem?





 

 

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morganbrowne
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  #2585705 15-Oct-2020 08:51
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freitasm:

 

@morganbrowne it seems this is happening to more than one account - perhaps have someone look at this as it may be a widespread problem?

 

 

 

 

Thanks for info - if this is the case the broadband team will escalate them and get the right teams looking into it.





Morgan Browne - 2degrees Social & Digital Media Manager. 
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022. 


freitasm
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  #2585708 15-Oct-2020 08:57
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Many years ago I've said this about Vodafone... 

 

Users posting this kind of problems here are the early warning signs. Telcos should have intelligent systems to detect patterns and act proactively when something is not right. Waiting for people to call is just pushing problems in the "Look later" basket, and when things are big enough to be noticed by outsiders then it's too late.





 

 

These links are referral codes

 

Geekzone broadband switch | Eletcricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Coinbase | TheMarket | My technology disclosure


NickMack

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  #2585711 15-Oct-2020 09:02
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morganbrowne:

 

freitasm:

 

@morganbrowne it seems this is happening to more than one account - perhaps have someone look at this as it may be a widespread problem?

 

 

 

 

Thanks for info - if this is the case the broadband team will escalate them and get the right teams looking into it.

 

 

I have escalated it.

 

 

 

Nick.





michaelmurfy
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  #2585720 15-Oct-2020 09:30
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Just chiming in here for the record I am also affected.

 

Accounting on my router is around ~10tb being used and yet the 2degrees portal is only showing ~1tb being used - I note some days it has only counted a few GB so something iffy is going on!





ghettomaster
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  #2585810 15-Oct-2020 10:58
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michaelmurfy:

Just chiming in here for the record I am also affected.


Accounting on my router is around ~10tb being used and yet the 2degrees portal is only showing ~1tb being used - I note some days it has only counted a few GB so something iffy is going on!




What uses 10TB? There was a spark employee I saw mentioned he uses 1-2TB a day. I’m so curious to know what people are... forget it. This deserves a new discussion. Hold my beer.

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