Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2721 posts

Uber Geek
+1 received by user: 246

Trusted
Subscriber

# 39021 7-Aug-2009 17:07
Send private message

Dear 2degrees,

I'm sad to see some of those 'dodgy' looking premium text services available on your network.

http://www.2degreesmobile.co.nz/c/document_library/get_file?uuid=393a5854-8b5f-45a2-acad-e80ac190449d&groupId=10128

Most costing around $3.50 per message recieved... one of which costs a great walloping $7 per message recieved!!!

Whats your 'opt in' process 2degrees and how do you protect customers from providers which covertly sign up customers without their knowledge or clear indication they are signing up for such a service?

I note from your list that it seems some of the providers listed in your document don't even have an active website to get information on how to unsubscribe, for example:

Blinck 'Chat' which costs $3.50 per message recieved has a website of www.chatting4you.com which does not even exist!

I am hopeful that 2degrees will handle these service better than the incumbent mobile providers.  Can you please comment?

Regards,
Grant



Create new topic
2069 posts

Uber Geek
+1 received by user: 182

Trusted

  # 244025 7-Aug-2009 18:21
Send private message

You will notice that the same company provides other services that do have a valid website, plus they have an 0800 number.

I assume that they have to follow the same teleco guidelines as Vodafone and Telecom.




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.



2721 posts

Uber Geek
+1 received by user: 246

Trusted
Subscriber

  # 244026 7-Aug-2009 18:26
Send private message

Then why cant the company provide a valid website for the service?

 
 
 
 


3267 posts

Uber Geek
+1 received by user: 77

Trusted

  # 244079 7-Aug-2009 22:11
Send private message

Nothing new, Vodafone also allows Chatting4You:
http://www.vodafone.co.nz/services/txt-and-pxt/premium-interactive-code-details.pdf

But I would love to see an option for blocking them for one day when my kids get phones.




You can never have enough Volvos!


83 posts

Master Geek
+1 received by user: 1


  # 244083 7-Aug-2009 22:46
Send private message

I think that when you sign up to receive premium SMSs, you should be sent a message asking if you want to allow that number to contact you, replying 'block' or 'no' would stop them contacting you and you wouldn't be charged.

If it's a premium number that charges when you SMS them, such as voting, there is no need for a notification, but an online tool to disable them would be nice, especially for kids phones.

1857 posts

Uber Geek
+1 received by user: 28

Trusted

  # 244086 7-Aug-2009 22:59
Send private message

I think by default, every mobile user shouldn't be able to have access to these services. They should have to "opt in" with their mobile provider and then be able to opt in to the service.

 

490 posts

Ultimate Geek
+1 received by user: 68

Lifetime subscriber

  # 244089 7-Aug-2009 23:14
Send private message

Interesting that Facebook is listed in that PDF document, but Facebook itself says it only supports Telecom.




Jonathan Mosen

 

Mosen Consulting, for advice on web and app accessibility

 

http://mosen.org

3080 posts

Uber Geek
+1 received by user: 499

Trusted
Subscriber

  # 246579 14-Aug-2009 14:30
Send private message

jmosen: Interesting that Facebook is listed in that PDF document, but Facebook itself says it only supports Telecom.


Bonus cryptic points for the fact that the contact phone number for "Facebook" in 2degrees document appears to belong to Vodafone, who also aren't supported.




I finally have fibre!  Had to leave the country to get it though.


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

HPE to acquire supercomputing leader Cray
Posted 20-May-2019 11:07


Techweek starting around NZ today
Posted 20-May-2019 09:52


Porirua City Council first to adopt new council software solution Datascape
Posted 15-May-2019 12:00


New survey provides insight into schools' technology challenges and plans
Posted 15-May-2019 09:30


Apple Music now available on Alexa devices in Australia and New Zealand
Posted 15-May-2019 09:11


Make a stand against cyberbullying this Pink Shirt Day
Posted 14-May-2019 20:23


Samsung first TV manufacturer to launch the Apple TV App and Airplay 2
Posted 14-May-2019 20:11


Vodafone New Zealand sold
Posted 14-May-2019 07:25


Kordia boosts cloud performance with locally-hosted Microsoft Azure ExpressRoute
Posted 8-May-2019 10:25


Microsoft Azure ExpressRoute in New Zealand opens up faster, more secure internet for Kiwi businesses
Posted 8-May-2019 09:39


Vocus Communications to deliver Microsoft Azure Cloud Solutions through Azure ExpressRoute
Posted 8-May-2019 09:25


Independent NZ feature film #statusPending to premiere during WLG-X
Posted 6-May-2019 22:13


The ultimate dog photoshoot with Nokia 9 PureView #ForgottenDogsofInstagram
Posted 6-May-2019 09:41


Nokia 9 PureView available in New Zealand
Posted 6-May-2019 09:06


Motorola Solutions joins local partners to deliver advanced communications network in New Zealand
Posted 30-Apr-2019 21:50



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.