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490 posts

Ultimate Geek

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# 39203 11-Aug-2009 06:38
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I was one of the few lucky ones who ported before Your 2Degrees was taken offline.

This morning I attempted to top up, and at the end of the process where you normally get the confirmation message, was transferred to the Call Centre instead. At the same time, I received a message saying, "Please enter correct mobile no for furthere service. Thanks, NZC"

The incorrect spelling in the message is their's.

Interesting that they haven't changed the branding on that message.

A support ticket has been opened but I suspect that because I was one of the few who ported, I may have found another quite significant bug.




Jonathan Mosen

 

Mosen Consulting, for advice on web and app accessibility

 

http://mosen.org

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490 posts

Ultimate Geek

Lifetime subscriber

  # 245045 11-Aug-2009 07:09
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Just had a call back from the CS rep at 2Degrees confirming the issue.

He said that if I topped up with a voucher, this would work. I had no plans to leave the office today, and as I don't drive, getting a voucher would involve either a time-consuming bus ride, or an expensive taxi fare.

So I asked him, since the problem was at their end, if they could give me a little credit as I only have 55C left on the account. He asked his team leader, and the answer was no.

Sorry 2Degrees but that's totally pathetic. Putting a customer through hoops without any good will credit certainly generates 0 good will.




Jonathan Mosen

 

Mosen Consulting, for advice on web and app accessibility

 

http://mosen.org

19282 posts

Uber Geek
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  # 245048 11-Aug-2009 07:25
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Do they have a IOU service?

 
 
 
 




490 posts

Ultimate Geek

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  # 245050 11-Aug-2009 07:27
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Not that I've found John.




Jonathan Mosen

 

Mosen Consulting, for advice on web and app accessibility

 

http://mosen.org

28131 posts

Uber Geek

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Trusted
Biddle Corp
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  # 245056 11-Aug-2009 07:50
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If you need a voucher send me a PM, I can give you a number and sort it out at a later date.



490 posts

Ultimate Geek

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  # 245057 11-Aug-2009 07:53
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That's very generous Steve, thanks I might take you up on that.

I think there is an important point of principle here though, as well as my own need for credit.




Jonathan Mosen

 

Mosen Consulting, for advice on web and app accessibility

 

http://mosen.org

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