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452 posts

Ultimate Geek


# 39689 18-Aug-2009 11:16
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Unbelievable, they are still ironing!! Now i'm not an expert on websites (intermetate level asp.net), however I do think that heavy traffic to a site can not cause these issues alone (as said in the media)... it is obviously a website that was not made properly and not tested... at all. Why do companies like this need to lie to the public. Face up to your mistakes and be honest. (this site seems to have full details, however the general media don't seem to). Either way the website should be able to cope with a large volume of traffic.

Another thing is people keep getting told it will be back up by ??/??/?? ??:??... this date and time comes and then goes and still no online shop... if you don't know, then say that!! DON'T JUST MAKE CRAP UP!!

I was seriously looking at changing to 2Deg but the why this issue has been handled is worse that the issue itself.


On a side note... Please continue to boycott Cadbury, there aussie make chocolate is NOT the same as NZ made - ie: Crunchie Choc Slabs, Roses Pepermint just to name a couple of the worst.

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2degrees mobile

  # 248153 18-Aug-2009 13:29
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Hi there,

Our priority has been in getting the Your2degrees section of the website sorted and this was back up on Friday 14.
If you are after a 2degrees handset or want to check out our full range go to: http://bit.ly/4mAEbi

Cheers!
2degrees




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  # 248398 18-Aug-2009 22:26
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sittingduckz: Unbelievable, they are still ironing!! Now i'm not an expert on websites (intermetate level asp.net), however I do think that heavy traffic to a site can not cause these issues alone (as said in the media)... it is obviously a website that was not made properly and not tested... at all. Why do companies like this need to lie to the public. Face up to your mistakes and be honest. (this site seems to have full details, however the general media don't seem to). Either way the website should be able to cope with a large volume of traffic.

Another thing is people keep getting told it will be back up by ??/??/?? ??:??... this date and time comes and then goes and still no online shop... if you don't know, then say that!! DON'T JUST MAKE CRAP UP!!

I was seriously looking at changing to 2Deg but the why this issue has been handled is worse that the issue itself.


High traffic loads can definitely cause a web application to crash.  The app doesn't have the resources to handle all the concurrent connections and crashes and burns, as with what has happened here.  There's no way to test an application to the very heavy load 2Degrees experienced on launch day.

They have fixed it, however everytime they bring it back up it is overwhelmed again by traffic.  I'm pretty sure they are working on it as quickly as possibly as it's not a good way to launch.  I'm also pretty sure if they announced they didn't know when the online portal would be back online, complaints would come in about why they should know.  You can't reason with impatient users.

Remember 2Degrees are just another mobile network, be patient, they will get these issues fixed soon.  No point getting worked up over nothing.

 
 
 
 


268 posts

Ultimate Geek


  # 248470 19-Aug-2009 08:13
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nate:  There's no way to test an application to the very heavy load 2Degrees experienced on launch day.


I disagree, however it's not always easy - and if you didn't anticiapte the high loads you probably wouldn't bother.

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  # 248529 19-Aug-2009 09:49
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sittingduckz: Unbelievable, they are still ironing!! Now i'm not an expert on websites (intermetate level asp.net), however I do think that heavy traffic to a site can not cause these issues alone (as said in the media)...


It is possible. Probably one of the worst moments for an application is the start. For example we sustain millions of connections a month, but if we have to restart the server after applying an update you will notice Geekzone slowdown for the first five minutes, while all cache tables are rebuilt, services are coming up, interfaces open, etc.

nate: There's no way to test an application to the very heavy load 2Degrees experienced on launch day.


Yes, there is. Plenty of tools that will simulate load, with warm up, cool down periods, transaction simulation, etc.






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  # 248698 19-Aug-2009 17:53
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freitasm:

Yes, there is. Plenty of tools that will simulate load, with warm up, cool down periods, transaction simulation, etc.




The tools are there, the issue is selecting the criteria to test against.  You have to pick a number between one user and 5 million users (or more if you want to allow for future expansions and multiple mobiles per citizen).  There is an increase with cost, so you use best estimate.  Uptake exceeded this estimate by far.




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  # 249265 21-Aug-2009 06:54
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I received my SIM card, on the very day I received a text saying I should have it by the weekend :) I have some spare GSM phones, so don't really need the shop (for now).

n4

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Ultimate Geek


  # 249709 22-Aug-2009 18:31
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Just to note that the online shop is in fact back online now...




Huawei Mate 7, on 2degrees

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