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77 posts

Master Geek

# 41436 16-Sep-2009 11:11
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Hi all,

Over the past week I've been getting really poor ping times to AU/US servers at peak times - anyone else experiencing anything similar?

Like between 6pm-12pm ping is appalling (like 500ms plus to US) - at first I thought maybe traffic shaping or something similar, but I'm not on an all you can eat plan or anything.

Anyone else experiencing poor performance recently?

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391 posts

Ultimate Geek


  # 256135 16-Sep-2009 14:46
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Hi grimwulf,

Yes, we're seeing very slow speeds to the US east cost - 30kB/s when we used to get around 1MB/s. It's been this way for around a month. The following is a response from Snap support;

"I regret to inform you that we consider this as normal behavior for our network. We are looking into this, but don't consider it an outage at this point."

The did try changing our IP to work around the issue with some alternative routing but this didn't change things. I believe they are still looking into it.

We aren't seeing the same poor ping times as far as I'm aware yet.



6357 posts

Uber Geek

Lifetime subscriber

  # 256227 16-Sep-2009 17:29
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grimwulf: Anyone else experiencing poor performance recently?

Yeah I was getting poor speeds, so I've since swapped to a different ISP.


Will not stab you
236 posts

Master Geek


  # 256232 16-Sep-2009 17:38
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I am also getting generally poorer speeds than I was getting a month ago.

Recursion: See recursion.
“It is important not to let the perfect become the enemy of the good, even when you can agree on what perfect is. Doubly so when you can't. As unpleasant as it is to be trapped by past mistakes, you can't make any progress by being afraid of your own shadow during design.”

     --Greg Hudson, Subversion developer

40 posts


  # 256289 16-Sep-2009 21:41
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On monday night my usual fullspeed Torrents were extremely slow which lead me to believe I was being shaped. I was about to make a thread on here, but it seems to be okayish now.

391 posts

Ultimate Geek


  # 256294 16-Sep-2009 21:52
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I should note that our issue is not a peak time issue, it's consistent.

Checking ping times now it's around 170ms to east US.


329 posts

Ultimate Geek

  # 256296 16-Sep-2009 22:02
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There is definitely some traffic shaping going on at peak times. NNTP to a US server is getting about 30-40KB/s at peak times. If I connect via a US VPN to the same server it goes up to about 200KB/s. Offpeak a direct connection to the same server can get up to 800KB/s.

391 posts

Ultimate Geek


  # 256298 16-Sep-2009 22:07
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I don't see obvious shaping on my connection. Most of the traffic I do to the US is over a SSH tunnel and as mentioned the major speed decrease is not a peak time only thing.


61 posts

Master Geek

  # 256330 16-Sep-2009 23:50
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numfarr: There is definitely some traffic shaping going on at peak times. NNTP to a US server is getting about 30-40KB/s at peak times. If I connect via a US VPN to the same server it goes up to about 200KB/s. Offpeak a direct connection to the same server can get up to 800KB/s.

Same here, or should I say "snap"?...   (oh and thanks for the tip)
I dread to think that this is going to be the norm from on.

391 posts

Ultimate Geek


  # 261973 7-Oct-2009 10:17
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Just had the word from Snap that there's no news of a fix to their slow international issues. Time to switch ISP.

2169 posts

Uber Geek


  # 262000 7-Oct-2009 11:43
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Oh great and just this week I was considering changing to Snap from Orcon after my speeds with them have been slowly dropping over the last couple months... brilliant, guess I'm just doomed to wallow in average ADSL speeds despite paying for ADSL2+.

8033 posts

Uber Geek


  # 262111 7-Oct-2009 15:59
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You're not paying for ADSL2+, you're paying for a best effort shared network connection residential class which means no guarantee of speed or reliability.

With that said have you Telstra or Telecom (normal plan not Big Time) they have plenty of capacity and are performing well in my recent experience.

268 posts

Ultimate Geek

  # 262225 7-Oct-2009 19:54
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It's interesting that you guys are having problems, I haven't really had any issues with Snap speeds, for example this is the speedtest I just got:

(Do people consider this ok? In my experience (orcon, then xnet) it's pretty good). Note that this is after work hours, during work hours snap's international performance is somewhat lacking, more in the half megabit range.  But that's not such a problem for me, during the day I need national performance for my VPN to work, and that's as good as ever. During the evening is when I'm browsing video sites, or downloading whatever - that's when I need my international bandwidth :)

It was the complete opposite on Xnet, work hours performance was great, but night time peak hours were terrible. 

As for pings to west coast US I get around 170ms, which feels about right to me.  Best I've ever had was 160ms.


391 posts

Ultimate Geek


  # 262239 7-Oct-2009 20:46
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National performance is fine, I can get 16Mbit/1Mbit to Snap's server in CHC according to International is bad, pretty much 24/7. For example, this is at home on the Snap connection;

hads@copper:/srv/backup/aluminium/$ rsync -Pav aluminium:/srv/streamed .
receiving file list ...
69 files to consider
5472256 0% 43.94kB/s 3:00:50

That's about 350kbit/s, a couple of months ago that was 1MByte/s (8Mbit/s). This is not from multiple data centres, and it's not the data centres that are slow.

Sure it's a best effort residential service, but that's a pretty poor effort.

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