Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

103 posts

Master Geek

#41436 16-Sep-2009 11:11
Send private message

Hi all,

Over the past week I've been getting really poor ping times to AU/US servers at peak times - anyone else experiencing anything similar?

Like between 6pm-12pm ping is appalling (like 500ms plus to US) - at first I thought maybe traffic shaping or something similar, but I'm not on an all you can eat plan or anything.

Anyone else experiencing poor performance recently?

Create new topic
391 posts

Ultimate Geek


  #256135 16-Sep-2009 14:46
Send private message

Hi grimwulf,

Yes, we're seeing very slow speeds to the US east cost - 30kB/s when we used to get around 1MB/s. It's been this way for around a month. The following is a response from Snap support;

"I regret to inform you that we consider this as normal behavior for our network. We are looking into this, but don't consider it an outage at this point."

The did try changing our IP to work around the issue with some alternative routing but this didn't change things. I believe they are still looking into it.

We aren't seeing the same poor ping times as far as I'm aware yet.



6389 posts

Uber Geek

Lifetime subscriber

  #256227 16-Sep-2009 17:29
Send private message

grimwulf: Anyone else experiencing poor performance recently?

Yeah I was getting poor speeds, so I've since swapped to a different ISP.


Will not stab you
239 posts

Master Geek


  #256232 16-Sep-2009 17:38
Send private message

I am also getting generally poorer speeds than I was getting a month ago.

Recursion: See recursion.
“It is important not to let the perfect become the enemy of the good, even when you can agree on what perfect is. Doubly so when you can't. As unpleasant as it is to be trapped by past mistakes, you can't make any progress by being afraid of your own shadow during design.”

     --Greg Hudson, Subversion developer

40 posts


  #256289 16-Sep-2009 21:41
Send private message

On monday night my usual fullspeed Torrents were extremely slow which lead me to believe I was being shaped. I was about to make a thread on here, but it seems to be okayish now.

391 posts

Ultimate Geek


  #256294 16-Sep-2009 21:52
Send private message

I should note that our issue is not a peak time issue, it's consistent.

Checking ping times now it's around 170ms to east US.


329 posts

Ultimate Geek

  #256296 16-Sep-2009 22:02
Send private message

There is definitely some traffic shaping going on at peak times. NNTP to a US server is getting about 30-40KB/s at peak times. If I connect via a US VPN to the same server it goes up to about 200KB/s. Offpeak a direct connection to the same server can get up to 800KB/s.

391 posts

Ultimate Geek


  #256298 16-Sep-2009 22:07
Send private message

I don't see obvious shaping on my connection. Most of the traffic I do to the US is over a SSH tunnel and as mentioned the major speed decrease is not a peak time only thing.


61 posts

Master Geek

  #256330 16-Sep-2009 23:50
Send private message

numfarr: There is definitely some traffic shaping going on at peak times. NNTP to a US server is getting about 30-40KB/s at peak times. If I connect via a US VPN to the same server it goes up to about 200KB/s. Offpeak a direct connection to the same server can get up to 800KB/s.

Same here, or should I say "snap"?...   (oh and thanks for the tip)
I dread to think that this is going to be the norm from on.

391 posts

Ultimate Geek


  #261973 7-Oct-2009 10:17
Send private message

Just had the word from Snap that there's no news of a fix to their slow international issues. Time to switch ISP.

2210 posts

Uber Geek


  #262000 7-Oct-2009 11:43
Send private message

Oh great and just this week I was considering changing to Snap from Orcon after my speeds with them have been slowly dropping over the last couple months... brilliant, guess I'm just doomed to wallow in average ADSL speeds despite paying for ADSL2+.

8035 posts

Uber Geek


  #262111 7-Oct-2009 15:59
Send private message

You're not paying for ADSL2+, you're paying for a best effort shared network connection residential class which means no guarantee of speed or reliability.

With that said have you Telstra or Telecom (normal plan not Big Time) they have plenty of capacity and are performing well in my recent experience.

268 posts

Ultimate Geek

  #262225 7-Oct-2009 19:54
Send private message

It's interesting that you guys are having problems, I haven't really had any issues with Snap speeds, for example this is the speedtest I just got:

(Do people consider this ok? In my experience (orcon, then xnet) it's pretty good). Note that this is after work hours, during work hours snap's international performance is somewhat lacking, more in the half megabit range.  But that's not such a problem for me, during the day I need national performance for my VPN to work, and that's as good as ever. During the evening is when I'm browsing video sites, or downloading whatever - that's when I need my international bandwidth :)

It was the complete opposite on Xnet, work hours performance was great, but night time peak hours were terrible. 

As for pings to west coast US I get around 170ms, which feels about right to me.  Best I've ever had was 160ms.


391 posts

Ultimate Geek


  #262239 7-Oct-2009 20:46
Send private message

National performance is fine, I can get 16Mbit/1Mbit to Snap's server in CHC according to International is bad, pretty much 24/7. For example, this is at home on the Snap connection;

hads@copper:/srv/backup/aluminium/$ rsync -Pav aluminium:/srv/streamed .
receiving file list ...
69 files to consider
5472256 0% 43.94kB/s 3:00:50

That's about 350kbit/s, a couple of months ago that was 1MByte/s (8Mbit/s). This is not from multiple data centres, and it's not the data centres that are slow.

Sure it's a best effort residential service, but that's a pretty poor effort.

Create new topic

News »

Pre-orders for Huawei MateBook 13 open now
Posted 14-Aug-2020 14:26

Freeview On Demand app launches on Sony Android TVs
Posted 6-Aug-2020 13:35

UFB hits more than one million connections
Posted 6-Aug-2020 09:42

D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01

New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35

Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21

Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11

Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05

Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26

Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07

Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45

Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48

Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50

Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00

Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.