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935 posts

Ultimate Geek


#42777 10-Oct-2009 10:57
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Have Snap NDSL. Has anyone else had slow service, timeout's etc today?

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935 posts

Ultimate Geek


  #262995 10-Oct-2009 11:01
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Was useless for hours and as soon as I post... Well it's all back nice and fast! Typical!

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Ultimate Geek


  #263017 10-Oct-2009 12:05
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was the same for me in palmerston north

 
 
 
 


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Ultimate Geek

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Snap Internet

  #263024 10-Oct-2009 12:27
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Hi Guys,

We had a bit of an issue this morning which was resolved around 11am, if you have any issues that are persisting - please phone through to our helpdesk :)

Cheers.




Snap

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www.snap.net.nz

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268 posts

Ultimate Geek


  #263027 10-Oct-2009 12:37
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I also suffered from the same issues but it's all back now. Would've been great if you had updated your network status!

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Snap Internet

  #263031 10-Oct-2009 12:49
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The staff that were here didn't have the correct permissions on the web server to roll out any status changes, this will be corrected on Monday.




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



SCM

458 posts

Ultimate Geek


  #263035 10-Oct-2009 13:10
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Dunedin here, I also was affected, many people that connect to my servers have complained to me that their access died.
The strange part was that while sites were timing out ect, i was able to do a speed test which showed excellent ping time and bandwidth

Must also say I agree with FriedCrumpet, would be nice to know whats going on rather than being left in the dark




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3273 posts

Uber Geek


  #263147 10-Oct-2009 20:07
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if you dont have internet , it would seem pointless updating there network status, maybe a message on the phone saying there is a problem would be more helpful, mind you with snap if im having problems and i ring Snap and theres a long waiting time then i pretty much know they have problems lol




Common sense is not as common as you think.


 
 
 
 


SCM

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Ultimate Geek


  #263171 10-Oct-2009 21:29
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yes but there are other way to check, neighbors internet, mobile internet ect the list goes on




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2120 posts

Uber Geek


  #263174 10-Oct-2009 21:33
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yeps, experienced the same issues this morning. before the local cabinet got upgraded, whenever it rained, my line speed would drop to dial up speeds. since its been raining today, i thought "oh not the moisture in the line again!" checked my line speeds.. and they were normal so realised the issues were at the snap end.

this doesnt happen often so wasnt that big a deal this morn :-)





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Ultimate Geek


  #263199 10-Oct-2009 23:22
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SCM:
The strange part was that while sites were timing out ect, i was able to do a speed test which showed excellent ping time and bandwidth


Yeah I did the same thing, got 13mbps to LA, was awesome :)  Pingtimes were not good however, was getting 50% packetloss.  I guess with everyone suffering connection problems more bandwidth was available and I just happened to run my test at a good moment.

vexxxboy:

if you dont have internet , it would seem pointless updating there network status, maybe a message on the phone saying there is a problem would be more helpful, mind you with snap if im having problems and i ring Snap and theres a long waiting time then i pretty much know they have problems lol


The net was not fully out, I could get to snap's status page quite easily.  Not to mention other means of getting online.  I'd rather do a quick check before I bother sending support tickets or calling, which unfortunately I ended up doing.

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  #263217 11-Oct-2009 03:38
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vexxxboy: if you dont have internet , it would seem pointless updating there network status, maybe a message on the phone saying there is a problem would be more helpful, mind you with snap if im having problems and i ring Snap and theres a long waiting time then i pretty much know they have problems lol


Many people have a phone capable or mobile broadband, or you might get a friend or neighbour to check the network status page for you.

NZ ISP's are notoriously slack at providing any information about what is going down.

3273 posts

Uber Geek


#263232 11-Oct-2009 09:00
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Ragnor:
vexxxboy: if you dont have internet , it would seem pointless updating there network status, maybe a message on the phone saying there is a problem would be more helpful, mind you with snap if im having problems and i ring Snap and theres a long waiting time then i pretty much know they have problems lol


Many people have a phone capable or mobile broadband, or you might get a friend or neighbour to check the network status page for you.

NZ ISP's are notoriously slack at providing any information about what is going down.


i dont have a mobile phone (yes i know but i hate them) and by the time i try to find someone it would be easier just to ring Snap and get a recorded message




Common sense is not as common as you think.


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Ultimate Geek

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  #263416 12-Oct-2009 09:31
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Yes but that's just you. Many people do have more than one connection.

It's silly not to have network status updates for exactly that reason - less load on the call center if people can find out for themselves.




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