Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




4354 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

# 47926 12-Nov-2009 21:40
Send private message

I wonder if anyone from Snap could tell me if the pricing for Snap home phone line in Wellington is the lower price through out Wellington, on enquiry?

Reason why I ask is, the MIL lives in Porirua, there is no Telecom competition, yet she got the phone line at the cheaper rate. However, MY mother lives in Maungarakei and Snap have refused to give her the phone line at the cheaper rate. Both suburbs do not have TCL provided services, but both have cheaper TNZ phone lines. Ie cheaper than Snap will do.

My mother sent an email to Snap, on Tuesday, despite me telling her to talk to someone, and not email, and is still waiting on a reply or acknowledgement.

So to any Snap employees, what is the deal here?


Cheers

Create new topic
930 posts

Ultimate Geek


  # 272592 13-Nov-2009 06:42
Send private message

http://www.snap.net.nz/home/voice/









Terms+and+Conditions

* $37 'Snap Voice' plans are available in lines in zone 1 only in Wellington, Lower Hutt, Wainuiomata, Upper Hutt, Christchurch excluding Fendalton, Avonhead and Papanui, however specific availability may vary, please contact our helpdesk on 0800 500 638 for more information. Standard Snap Terms and Conditions apply. 





4354 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 272607 13-Nov-2009 08:01
Send private message

andrewcnz, I already know whats on their website, hence my query to Snap.
They have provided a cheaper line to the MIL where she is not in one of the suburbs listed above, so I want to know if they do it for others.

 
 
 
 


268 posts

Ultimate Geek


  # 272655 13-Nov-2009 09:56
Send private message

Yeah I'm in a similar boat, western hills of Lower Hutt and they didn't give me the discount, even though Telecom does. Not really sure who they're trying to compete with? Just Telstraclear's cable network? Seems a bit shortsighted to me.

I very nearly just went with Telecom but I wanted to give one more non Telecom ISP a go, and well, I was still saving money over my previous arrangement (Telecom Phone + Xnet ISP).




4354 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 272660 13-Nov-2009 10:02
Send private message

That was the reason why I suggested them to my mother too, she lives in 'lower hutt' ie it is a suburb of lower hutt. So therefore their pricing should apply.
Unfortunately, this is another negative experience I have had with Snap, and will probably avoid them in the future.

As per NZPost

Maungaraki
Lower Hutt 5010

930 posts

Ultimate Geek


  # 272824 13-Nov-2009 17:48
Send private message

rscole86: andrewcnz, I already know whats on their website, hence my query to Snap.
They have provided a cheaper line to the MIL where she is not in one of the suburbs listed above, so I want to know if they do it for others.



Yeah sorry about that. 

776 posts

Ultimate Geek

Trusted
Snap Internet

  # 273979 17-Nov-2009 18:21
Send private message

Howdy,

I'll have a look at this, a quick ask around the helpdesk turned up that there is a tool that directly queries the billing for an address and returns Zone 1 or Zone 2 - this information directly relates to which rate the line is charged at. It seems that there are a few more zones excluded from the $37 pricing that what is quoted on the website - I'll get this addressed tomorrow to try and avoid more confusion.

If anyone would like me to check their zoning, please send me a PM with your physical address and phone number and I'll get back to you.

Cheers.




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator





4354 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 274741 20-Nov-2009 14:18
Send private message

Thanks for that.

After waiting several days for a phone call back, I have just spoken with someone who confirmed the above. I guess you (Snap) have changed your policy from April, as the MIL got the zone one rates, despite being in zone two, as you (Snap) wanted her as a customer.

Unfortunately, as my mother was confused by the website, she had signed up and is now paying more than she could elsewhere. So, over the next couple of days, she will decide if she will disconnect, and go to another provider, and pay the 1month + 2nd month (30 day period) + $99 disconnection fee.

Its dissappointing, as snap have been good for the MIL, but why pay more to someone who is not competitive with Telecom.

 
 
 
 


776 posts

Ultimate Geek

Trusted
Snap Internet

  # 274766 20-Nov-2009 16:01
Send private message

Our ADSL plans are cheaper than Telecom's, our 3GB offer is $5 cheaper than Telecom's which means the difference in phone+broadband would be around $2, and quickly swing in our favour on plans with more data. Something to keep in mind is our support costs are much larger per customer, your MIL can pick up the phone with any related issue, call us, and is more often than not speaking to a New Zealander in less than 30 seconds (not many of our competitors can claim this!). I dont understand how we could be considered not competitive.




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



4450 posts

Uber Geek

Trusted
Subscriber

  # 274780 20-Nov-2009 16:49
Send private message

The New Zealand based customer support aspects is one of the main reasons why I signed up with Snap, after having suffered a few calls through Vodafone's hopeless foreign call centre.

391 posts

Ultimate Geek

Trusted

  # 274789 20-Nov-2009 17:58
Send private message

The ADSL plans may be competitive on price but are not competitive on performance. Take into account the lack of International bandwidth (or appearance of this due to packet shaping) and Telecom look better.




Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32


Vodafone 5G service live in four cities
Posted 10-Dec-2019 08:30


Samsung Galaxy Fold now available in New Zealand
Posted 6-Dec-2019 00:01


NZ company oDocs awarded US$ 100,000 Dubai World Expo grant
Posted 5-Dec-2019 16:00


New Zealand Rugby Selects AWS-Powered Analytics for Deeper Game Insights
Posted 5-Dec-2019 11:33


IMAGR and Farro bring checkout-less supermarket shopping to New Zealand
Posted 5-Dec-2019 09:07


Wellington Airport becomes first 5G connected airport in the country
Posted 3-Dec-2019 08:42


MetService secures Al Jazeera as a new weather client
Posted 28-Nov-2019 09:40


NZ a top 10 connected nation with stage one of ultra-fast broadband roll-out completed
Posted 24-Nov-2019 14:15


Microsoft Translator understands te reo Māori
Posted 22-Nov-2019 08:46


Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.