2 Degrees reception in Botany Downs (and in general)

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SteveON

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Reply # 304412 4-Mar-2010 14:11

yuxek: can a cell site only go on a mast? aren't there any other ways to put a mini cell site up without a mast?

You have buildings, there are some disguised as trees, I have seen one for a tall sign at a mall complex. NZ has an abundance of hills... loads of places!

KiwiSurfer

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Reply # 304418 4-Mar-2010 14:25

Stuve:
yuxek: can a cell site only go on a mast? aren't there any other ways to put a mini cell site up without a mast?

You have buildings, there are some disguised as trees, I have seen one for a tall sign at a mall complex. NZ has an abundance of hills... loads of places!

At Waitakere I think a monopole would be the best option, but as you say it could easily be disguised -- even painting it natural green would do.

- James

richms

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Reply # 304449 4-Mar-2010 15:57

Just put a wind turbine and a solar panel on it and a sign that says "alternative energy research site with carbon neutral eco stuff" and the hippies would probably all be happy to see it.

Richard rich.ms

KiwiSurfer

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Reply # 304552 4-Mar-2010 20:11

richms: Just put a wind turbine and a solar panel on it and a sign that says "alternative energy research site with carbon neutral eco stuff" and the hippies would probably all be happy to see it.

Wow thats a creative solution! You should go work for one of the Telcos! ;-)

- James

yuxek

147 posts

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Reply # 304865 5-Mar-2010 18:19

you know what i reckon vodafone should have a feature on it's website where users can publicly vote for where they want coverage. then vodafone can see the number of people who want it.

KiwiSurfer

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Reply # 304868 5-Mar-2010 18:36

yuxek: you know what i reckon vodafone should have a feature on it's website where users can publicly vote for where they want coverage. then vodafone can see the number of people who want it.

That's not a bad idea actually.

Actually, I wonder how Vodafone actually decide where cell sites should go -- i.e. what data do they use to justify building a site at a given location. I wonder because every time I've tried to make a coverage suggestion to Vodafone it's been like trying to talk to a stone wall. :S

At one point I suggested to Vodafone they set up a site in or near the University of Auckland's (then) new business school. Due to poor site placement at the time (which I don't blame Vodafone for as the coverage was of good standard prior to the building of the business school) many parts of the business school had no VF service.

Vodafone reply was very blunt and to the point. I was told that Vodafone's coverage in Auckland was "working perfectly" (yes that is a direct quote from memory) and that any coverage issues I'm experiencing was definitely due to a fault with my phone. I think I was even recommended to have my phone taken to a Vodafone store to have it repaired.

I replied that a large number of fellow student were complaining about coverage issues. Concluding that reply I made a direct query asking whether all their phones was faulty too and whether I should pass on their advice to have all their phones checked?! Predictably I never got a reply back -- perhaps I was too much of a smart arse!

At least now I'm with 2degrees who seem to be more receptive to coverage suggestions when it comes to filling in their network. My latest query has been to improve coverage at Victoria University's Kelburn campus in Wellington. 2degree admitted that in-building service may be poor in the area and hence they might consider including an on-campus site in their future planing.

No concrete answers, but at least 2degrees are not attacking the customer for merely suggesting an coverage enhancement!

- James

SaltyNZ

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Reply # 304876 5-Mar-2010 18:51

KiwiSurfer:
At least now I'm with 2degrees who seem to be more receptive to coverage suggestions when it comes to filling in their network. My latest query has been to improve coverage at Victoria University's Kelburn campus in Wellington. 2degree admitted that in-building service may be poor in the area and hence they might consider including an on-campus site in their future planing.

No concrete answers, but at least 2degrees are not attacking the customer for merely suggesting an coverage enhancement!

- James

Certainly - don't be afraid to ask. We can't always satisfy every request - no network can, I'm afraid - but if no-one ever informs us of poor service in the 2degrees-coverage areas we won't know it's affecting anyone!

iPad Air + iPhone SE + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

KiwiSurfer

423 posts

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Reply # 304886 5-Mar-2010 19:38

SaltyNZ:
KiwiSurfer:
At least now I'm with 2degrees who seem to be more receptive to coverage suggestions when it comes to filling in their network. My latest query has been to improve coverage at Victoria University's Kelburn campus in Wellington. 2degree admitted that in-building service may be poor in the area and hence they might consider including an on-campus site in their future planing.

No concrete answers, but at least 2degrees are not attacking the customer for merely suggesting an coverage enhancement!

- James

Certainly - don't be afraid to ask. We can't always satisfy every request - no network can, I'm afraid - but if no-one ever informs us of poor service in the 2degrees-coverage areas we won't know it's affecting anyone!

That's my school of thought as well -- let the network know of issues with coverage without expectations that they will solve it straight away (or even at all). I certainly don't expect a network to build out a new cell site the next day in response to a coverage complaint! But at least I want to ensure that the network is aware of the issues so they can incorporate it in their planning and perhaps one day they'll fix the issue...

- James

yuxek

147 posts

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Inactive user

Reply # 305071 6-Mar-2010 20:08

KiwiSurfer:
yuxek: you know what i reckon vodafone should have a feature on it's website where users can publicly vote for where they want coverage. then vodafone can see the number of people who want it.

That's not a bad idea actually.

Actually, I wonder how Vodafone actually decide where cell sites should go -- i.e. what data do they use to justify building a site at a given location. I wonder because every time I've tried to make a coverage suggestion to Vodafone it's been like trying to talk to a stone wall. :S

At one point I suggested to Vodafone they set up a site in or near the University of Auckland's (then) new business school. Due to poor site placement at the time (which I don't blame Vodafone for as the coverage was of good standard prior to the building of the business school) many parts of the business school had no VF service.

Vodafone reply was very blunt and to the point. I was told that Vodafone's coverage in Auckland was "working perfectly" (yes that is a direct quote from memory) and that any coverage issues I'm experiencing was definitely due to a fault with my phone. I think I was even recommended to have my phone taken to a Vodafone store to have it repaired.

I replied that a large number of fellow student were complaining about coverage issues. Concluding that reply I made a direct query asking whether all their phones was faulty too and whether I should pass on their advice to have all their phones checked?! Predictably I never got a reply back -- perhaps I was too much of a smart arse!

At least now I'm with 2degrees who seem to be more receptive to coverage suggestions when it comes to filling in their network. My latest query has been to improve coverage at Victoria University's Kelburn campus in Wellington. 2degree admitted that in-building service may be poor in the area and hence they might consider including an on-campus site in their future planing.

No concrete answers, but at least 2degrees are not attacking the customer for merely suggesting an coverage enhancement!

- James

So did vodafone come through for you? Does all parts of the University of Auckland's business school have coverage now?

KiwiSurfer

423 posts

Ultimate Geek
+1 received by user: 125

Reply # 305100 6-Mar-2010 21:49

Not been back there for a while, so not sure if the issue is still present. I reported the issue to VF in 2008 if I recall.

- James

yuxek

147 posts

Master Geek
Inactive user

Reply # 305225 7-Mar-2010 16:10

KiwiSurfer: Not been back there for a while, so not sure if the issue is still present. I reported the issue to VF in 2008 if I recall.

- James

ok i'll ask around in some other forums and i'll post back.

slippers

193 posts

Master Geek

Reply # 305585 9-Mar-2010 02:32

KiwiSurfer:
yuxek: you know what i reckon vodafone should have a feature on it's website where users can publicly vote for where they want coverage. then vodafone can see the number of people who want it.

That's not a bad idea actually.

Actually, I wonder how Vodafone actually decide where cell sites should go -- i.e. what data do they use to justify building a site at a given location. I wonder because every time I've tried to make a coverage suggestion to Vodafone it's been like trying to talk to a stone wall. :S

At one point I suggested to Vodafone they set up a site in or near the University of Auckland's (then) new business school. Due to poor site placement at the time (which I don't?blame?Vodafone for as the coverage was of good standard prior to the building of the business school) many parts of the business school had no VF service.

Vodafone reply was very blunt and to the point. I was told that Vodafone's coverage in Auckland was "working perfectly" (yes that is a direct quote from memory) and that any coverage issues I'm experiencing was definitely due to a fault with my phone. I think I was even recommended to have my phone taken to a Vodafone store to have it repaired.

I replied that a large number of fellow student were?complaining?about coverage issues. Concluding that reply I made a direct query asking whether all their phones was faulty too and whether I should pass on their advice to have all their phones checked?! Predictably I never got a reply back -- perhaps I was too much of a smart arse!

At least now I'm with 2degrees who seem to be more receptive to coverage suggestions when it comes to filling in their network. My?latest?query has been to improve coverage at Victoria University's Kelburn campus in Wellington. 2degree admitted that in-building service may be poor in the area and hence they might consider including an on-campus site in their future planing.

No?concrete?answers, but at least 2degrees are not attacking the customer for merely suggesting an coverage enhancement!

- James

I think they use an LCS application that basically tracks their users movements and then use that to determine true demand for coverage.

Id say that method would be more accurate than waiting for user driven submissions.

SaltyNZ

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Reply # 305593 9-Mar-2010 07:26

slippers: I think they use an LCS application that basically tracks their users movements and then use that to determine true demand for coverage.

I wouldn't think so (that would be a solid platinum sledgehammer to crack a peanut), but they will be looking at the incidence of dropped calls as a percentage of traffic by sector on site. This is pretty trivial to get from the CDRs.

iPad Air + iPhone SE + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

KiwiSurfer

423 posts

Ultimate Geek
+1 received by user: 125

Reply # 310173 23-Mar-2010 12:32

I think they use an LCS application that basically tracks their users movements and then use that to determine true demand for coverage.

Id say that method would be more accurate than waiting for user driven submissions.

Given that there is often many months (or even years) between an coverage issue emerging and VF fixing it I doubt that VF are that proactive. And that is my experience in Auckland -- supposedly their main target area...

- James

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