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Topic # 64950 26-Jul-2010 15:57
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My connection got disconnected about 20mis ago, and cant connect ever since, even their site is down atm, any news regarding this issue? Are they maintaining their service or what?

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  Reply # 356613 26-Jul-2010 16:01
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Have you tried restarting your modem? Just double checking...

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  Reply # 356614 26-Jul-2010 16:01
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Our connection is still working but had to change to Xtra's DNS servers, can't access Snap's Web/DNS/Mail servers at present.



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  Reply # 356616 26-Jul-2010 16:03
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heavenlywild: Have you tried restarting your modem? Just double checking...


buddy, comon...

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  Reply # 356617 26-Jul-2010 16:03
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I've seen other reports of affected people on Twitter as well. Same story, something DNS-related...







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  Reply # 356626 26-Jul-2010 16:11
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can someone give me their customer service phone number ?

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  Reply # 356627 26-Jul-2010 16:13
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they'll be well aware of it, best to let them get on with fixing it rather than tying up the phone lines.



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  Reply # 356630 26-Jul-2010 16:15
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lokeynz: they'll be well aware of it, best to let them get on with fixing it rather than tying up the phone lines.


k, fair enough.

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  Reply # 356647 26-Jul-2010 16:40
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Snap at home and work and no connection at either.

SCM

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  Reply # 356652 26-Jul-2010 16:52
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Its back now after an outage of about 1.5 hours.
Would be good to know the cause




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  Reply # 356654 26-Jul-2010 16:53
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ye, its back

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  Reply # 356693 26-Jul-2010 18:03
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fyi, I had the same issues, had to change to xtra's dns servers.. I tried calling in but the call couldnt be connected.. No disconnect tone, no busy tone.. the call would "click" like it got to the right number, then sat idle

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  Reply # 356854 27-Jul-2010 00:36
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Word is a Fibre got cut or damaged.

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  Reply # 356857 27-Jul-2010 00:52
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My service was down for a few seconds, back up, and repeated this for around 10 minutes, then went dead shortly after 3.30pm. Connection was back up without DNS service shortly after 6pm. My connection was also getting 25% packet loss. Everything was back to normal by 6.30pm.

I called Snap and they said there had been a problem at the Christchurch exchange and that some users were affected more than others.

 

 

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