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33 posts


# 67998 13-Sep-2010 12:37
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Hi all,

I've just been testing my connection to the internet via Snap using and

I've noticed that for some months now I've never been able to get a value back for packet loss in the pingtest tests. Can someone explain to me why that might be?

I'm testing to Snap's Christchurch server hosting pingtest although it occurs to all the servers worldwide.




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2903 posts

Uber Geek

  # 379282 13-Sep-2010 13:31
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im on snap and it does the same when i try, the line will stop at the "u" in measuring every time

Common sense is not as common as you think.

1922 posts

Uber Geek


  # 379292 13-Sep-2010 14:10
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Works fine for me, packetloss always gives a result.  Although my ping and jitter is all over the place today!


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Wannabe Geek

  # 379490 13-Sep-2010 23:48
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Update your Java Client and ensure it has access to the internet via the Windows Firewall, it will also help a bunch if your router supports UPNP. Call the Snap help desk if you need help with anything - its probably a little out of scope for them but they are a helpful bunch.

33 posts


  # 401594 8-Nov-2010 10:46
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Ok, so it's somehow related to my wireless router. When I connect to the router using a CAT cable, rather than using the wireless, then the pingtest works perfectly.

Cheers for everyone's advice!


8033 posts

Uber Geek


  # 401606 8-Nov-2010 11:31
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Check if the router has any firewall options where it is set to drop icmp packets.

Also check the windows firewall settings for the machine for the wireless network connection. 

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