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214 posts

Master Geek
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  Reply # 394830 22-Oct-2010 17:16
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you will find the speed issuse will be come more and more as your contract goes, this is what i have found with snap, great at first now they are rubbish

i was getting 8000/800 to the exchange but now im getting 6424/724

and im only 800 meters by road to the exchange, infact i can see the exchange from my back door

cant wait till my contract ends!!

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Uber Geek
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  Reply # 394845 22-Oct-2010 19:03
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AviZ: you will find the speed issuse will be come more and more as your contract goes, this is what i have found with snap, great at first now they are rubbish

i was getting 8000/800 to the exchange but now im getting 6424/724

and im only 800 meters by road to the exchange, infact i can see the exchange from my back door

cant wait till my contract ends!!


good luck , if you think Snap is  bad then you are in for a shock




Common sense is not as common as you think.


 
 
 
 




214 posts

Master Geek
Inactive user


  Reply # 394867 22-Oct-2010 20:08
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bad in the respect that the techs dont know a hell of alot,

262 posts

Ultimate Geek
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  Reply # 394872 22-Oct-2010 20:38
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the degradation of your sync speed has nothing to do with snap

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  Reply # 396063 26-Oct-2010 23:18
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@AviZ
Reduction in line rate is almost certainly to do with house wiring or your phone line to the cabinet/exchange.

@nzkiwiman
Youtube shouldn't be slow now as Snap installed Google/Youtube caches, make sure you are using their dns servers.


33 posts

Geek


  Reply # 396080 27-Oct-2010 02:02
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Ragnor:  make sure you are using their dns servers.



How do you do this?

Cheers,

Patrick 



214 posts

Master Geek
Inactive user


  Reply # 396081 27-Oct-2010 05:47
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@Ragnor the wiring from the house to the street is 10 months old even so snap want $200 to send a tech out to look at it.

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  Reply # 396278 27-Oct-2010 13:57
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PaddyPatPat:
Ragnor:  make sure you are using their dns servers.



How do you do this?

Cheers,

Patrick 


You can login to the admin ui of your modem/router and check what the dns server settings are

Also you can check your pc settings in case some are manually set there

-- start menu > run > cmd > ipconfig /all 



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  Reply # 396282 27-Oct-2010 14:00
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AviZ: @Ragnor the wiring from the house to the street is 10 months old even so snap want $200 to send a tech out to look at it.


Snap would book a Chorus tech to come out and look at it, normally there is no charge unless no fault it found ie: you are only charged if they come out and find no problem.

You might want to double check your internal wiring first before booking a tech (just in case).  

Do an isolation test, unplug every other device from any phone jacks apart from the modem...  reboot the modem and see what line rate you get in the admin ui.

Also can you post the line stats from your modem's admin ui?  How many phone jacks in your house, how many in use?

If you are 800m from the exchange and the exchange has ADSL2+ gear (check your address here http://www.telecomwholesale.co.nz/maps) you should really be getting a line rate >10Mbit so something seems wrong to me.

33 posts

Geek


  Reply # 396300 27-Oct-2010 14:23
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Checking DNS servers

Ragnor: 

You can login to the admin ui of your modem/router and check what the dns server settings are



I have a Linksys WAG54G V.3 with fireware version 1.00.46
Looking for references to DNS the main one I find is under "Setup" > "DDNS"

It says DDNS Service is disabled and gives me a drop down  menu with the options DynDNS.org and TZO.com both of which I think are not correct and left overs from playing around with DNS ages ago.

Under the DHCP area it lists "Static DNS 1", "Static DNS 2" and "Static DNS 3" all of which are set to 0.0.0.0

Under "Status" > "Gateway" I think I find the real info your suggesting I check where it says:

"DNS 1: 202.37.101.1"
"DNS 2: 202.37.101.2"
"DNS 3: 0.0.0.0"

Ragnor:

Also you can check your pc settings in case some are manually set there

-- start menu > run > cmd > ipconfig /all 



Hmm networking is something I've not paid enough attention too however is this right? When I run ipconfig /all, under "Windows IP Configuration" there is "DNS Suffix Search List : domain_not_set.invalid" 
Under the Wireless LAN adapter wireless network connection it lists my DNS servers as 202.37.101.1 and 202.37.101.2 and 192.168.1.1 

So, is my DNS server for Snap correct?

 

SCM

457 posts

Ultimate Geek
+1 received by user: 47


  Reply # 396312 27-Oct-2010 14:35
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Yep, thats Snap's DNS servers ;)
202.37.101.1 is also their NTP




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214 posts

Master Geek
Inactive user


  Reply # 396445 27-Oct-2010 18:55
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@Ragnor im on adsl1 seeing the exchange is not due for upgrade till sept 2011

gjm

749 posts

Ultimate Geek
+1 received by user: 91


  Reply # 396640 28-Oct-2010 07:32
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My Snap speed this morning.....wtf?





[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

20 posts

Geek


  Reply # 396860 28-Oct-2010 14:49
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gjm: My Snap speed this morning.....wtf?

yeah bugger that, i would'nt be to happy either

266 posts

Ultimate Geek
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  Reply # 397335 29-Oct-2010 13:49
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A couple of comments for this thread.
First, I do think that any degradation to the sync speed is Snap's problem.
After all our contracts are with then, not whoever owns the copper. I really don't like this attitude of "let's blame it on Telecom and that's it". I know it's somewhat outside of Snap's direct ownership, but after all they are who we interact with and pay to, and as that they should be interested in potential issues with their customers' lines.

And on a similar note, I've close my account today. I just wasn't getting anywhere, both with them and online.

Cheers, D

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