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751 posts

Ultimate Geek
+1 received by user: 91

  Reply # 399983 4-Nov-2010 08:55
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Just wanted say that my above speed problems turned out to be a problem with my TP Link wireless switch that was plugged into my Cisco router. I plugged my PC straight into the Cisco switch ports and I was back to 6 Megs again. Real strange problem as the wireless on my laptop was still getting full speed. Guess thats what you get when you buy cheap gear.

Anyway, Snap is still working fine for me....well the internet is. Still cant get my caller id working and they want to charge me 200 bucks for someone to come and look at it....yeah, no thanks. 

[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

8027 posts

Uber Geek
+1 received by user: 387


  Reply # 400043 4-Nov-2010 10:31
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dauckland: A couple of comments for this thread.
First, I do think that any degradation to the sync speed is Snap's problem.
After all our contracts are with then, not whoever owns the copper. I really don't like this attitude of "let's blame it on Telecom and that's it". I know it's somewhat outside of Snap's direct ownership, but after all they are who we interact with and pay to, and as that they should be interested in potential issues with their customers' lines.

And on a similar note, I've close my account today. I just wasn't getting anywhere, both with them and online.

Cheers, D

I'm curious about this one...

What were the line stats (sync rate, line attenutation etc) in your modem/router?

If you went through normal troubleshooting with their help desk.. surely you would have got to the point where they would have said ok we can send book a Chorus tech to come out and check your physical line at the exchange/cabinet and where it enters your house?

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