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6 posts

Wannabe Geek


# 82460 29-Apr-2011 18:17
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I've just bought a new 2degrees phone and while I can send txts to people on the telecom network I can't receive txts from them.
I have rung 2degrees and given them times and dates of the txts. They said they have no idea what the problem could be.
I can receive txts from vodafone and other 2degrees uses. Any suggestions?

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  # 463823 29-Apr-2011 19:46
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PM me the details and I will look for you.




iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


n4

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  # 463834 29-Apr-2011 20:34
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Have you asked Telecom what is happening to the texts? That should be your first point of enquiry.




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  # 463835 29-Apr-2011 20:43
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n4: Have you asked Telecom what is happening to the texts? That should be your first point of enquiry.


They are not a Telecom customer

n4

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Ultimate Geek


  # 463851 29-Apr-2011 21:42
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johnr:
n4: Have you asked Telecom what is happening to the texts? That should be your first point of enquiry.


They are not a Telecom customer


True. The Telecom customers trying to reach the OP should ask Telecom what is happening to their texts.




Huawei Mate 7, on 2degrees

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  # 463860 29-Apr-2011 22:21
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n4:
johnr:
n4: Have you asked Telecom what is happening to the texts? That should be your first point of enquiry.


They are not a Telecom customer


True. The Telecom customers trying to reach the OP should ask Telecom what is happening to their texts.


Correct



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Wannabe Geek


  # 464072 1-May-2011 07:39
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Rung telecom, everything is fine at their end. also when a telecom number rings me it tells them my number isnt allocated to a phone

/dev/null
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  # 464080 1-May-2011 08:49
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erin: Rung telecom, everything is fine at their end. also when a telecom number rings me it tells them my number isnt allocated to a phone


Based on that, it sounds like you are either not quite ported across (if you are porting) or something went wrong with the provisioning process. 




 
 
 
 


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  # 464081 1-May-2011 08:50
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erin: Rung telecom, everything is fine at their end. also when a telecom number rings me it tells them my number isnt allocated to a phone


The person at Telecom is incorrect, Clearly the SMS and calls are not getting routed to 2Degrees

The person on the phone will be looking in a GUI but the backend is not correct

John

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  # 464082 1-May-2011 08:51
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Have you ported your number or do you have a 022 number?

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  # 464095 1-May-2011 10:03
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johnr:
erin: Rung telecom, everything is fine at their end. also when a telecom number rings me it tells them my number isnt allocated to a phone


The person at Telecom is incorrect, Clearly the SMS and calls are not getting routed to 2Degrees

The person on the phone will be looking in a GUI but the backend is not correct

John


Yes, that's what I expect to find too.




iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


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  # 464119 1-May-2011 11:40
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PM me your number and I will see what I can find.



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Wannabe Geek


  # 464203 1-May-2011 16:54
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I did transfer my number over but 2degees said that the transfer had gone though

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  # 464207 1-May-2011 17:00
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The port has succeeded on our end, and I can see messages arriving at our gateway from Vodafone (as well as 2degrees) but none from Telecom. As John R said, it would appear that something in the back end at Telecom has gone wrong with the porting process.




iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.




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Wannabe Geek


  # 464208 1-May-2011 17:05
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Thank you for looking into it for me, what would you suggest is my next plan of action? Would ringing telecom again do any good?

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  # 464210 1-May-2011 17:08
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If you sent your number to plambrechtsen he will be able to sort it out.




iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


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