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33 posts

Geek
+1 received by user: 4


  Reply # 470277 17-May-2011 21:34
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Agreed.  That's why I went for someone else.  Not that was the only point, but in he end it swayed me.

190 posts

Master Geek
+1 received by user: 1


  Reply # 470302 17-May-2011 22:11
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HyperBlade:
Your old site wasn't great, but at least it worked...


+1...

I must say that whilst I am a happy Snap customer, I am NOT a fan of the new webpage - I find the information and details confusing! For a start, "new" plans were offered, but for someone who has just looked at the site "recently", there is no mention that these plans were "new", or that Snap was introducing new plans, etc, so fo a moment I really DID wonder has Snap suddenly become someone else and whether I visited the correct page or not!  And not to mention support pages (which really should be one of your more importnt pages) is missing!

And with the new account page it broke my Firefox NetUsage meter! Frown  Definitely not please about that!

So, sorry to say Snap, not a great effort in my opinion...


 
 
 
 


2242 posts

Uber Geek
+1 received by user: 353

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  Reply # 470872 18-May-2011 23:17
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gjm: Had a look on the snap website at the staff profiles but couldnt see you. Where are you Ralph?


I heard Ralph was a fictional employee of SNAP who doesn't really exist in the real world, a little like the team mascot ;)

It is interesting reading what's in the background of one of their network engineers :)

White board says:
E120 MPLS
Core QoS
Juniper Radius
New VoIP Platform
CCL Red [something]







776 posts

Ultimate Geek
+1 received by user: 176

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Snap Internet

  Reply # 471198 19-May-2011 16:32
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HyperBlade:
RalphFromSnap: 
Thanks for your other website feedbacks, I'll pass it to the Devs


While your passing feedback to them, could you please pass the following.

*as per previous note* Was too long to quote :)


And the major one.

NO SUPPORT INFO 

Yep great new site and now i'm stuck trying to set up a connection trying to remember the connection details and find your new site hasn't got any of your help documents or setup info.

Your old site wasn't great, but at least it worked...

Worst signup experience ever... 



Yikes!! I would agree that it hasn't been the best transition. I guess we were just too eager to give out the new plans.  I have passed your feedback.

If you have signed up with us, your first month is free. Silver lining? :)




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator





776 posts

Ultimate Geek
+1 received by user: 176

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Snap Internet

  Reply # 471202 19-May-2011 16:36
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insane:
gjm: Had a look on the snap website at the staff profiles but couldnt see you. Where are you Ralph?


I heard Ralph was a fictional employee of SNAP who doesn't really exist in the real world, a little like the team mascot ;)

It is interesting reading what's in the background of one of their network engineers :)

White board says:
E120 MPLS
Core QoS
Juniper Radius
New VoIP Platform
CCL Red [something]






Maybe Ralph is even a girl...hahahahaha.

Won't deny this. You're correct :) Maybe we shold do a competition for a Ralph avatar to go on our team page? :)




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



6294 posts

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  Reply # 471217 19-May-2011 17:06
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insane: I heard Ralph was a fictional employee of SNAP who doesn't really exist in the real world, a little like the team mascot ;)


I heard Ralph was best mates with Santa, the Easter Bunny, the Tooth Fairy et al.



776 posts

Ultimate Geek
+1 received by user: 176

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Snap Internet

  Reply # 471220 19-May-2011 17:12
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nate:
insane: I heard Ralph was a fictional employee of SNAP who doesn't really exist in the real world, a little like the team mascot ;)


I heard Ralph was best mates with Santa, the Easter Bunny, the Tooth Fairy et al.


Yeah, they say hi! lol




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



805 posts

Ultimate Geek

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  Reply # 471265 19-May-2011 19:20
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Yikes!! I would agree that it hasn't been the best transition. I guess we were just too eager to give out the new plans.  I have passed your feedback.

If you have signed up with us, your first month is free. Silver lining? :)


Ah silver lining maybe, I have just learnt through a random post on your facebook that the free month entails been locked in for 12 months. Not really keen for a 12 month contract, where can we opt out? Also when will customers be contacted directly and informed of the conditions? 

33 posts

Geek


  Reply # 471706 20-May-2011 19:25
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RalphFromSnap:
HyperBlade:
RalphFromSnap: 
Thanks for your other website feedbacks, I'll pass it to the Devs


While your passing feedback to them, could you please pass the following.

*as per previous note* Was too long to quote :)


And the major one.

NO SUPPORT INFO 

Yep great new site and now i'm stuck trying to set up a connection trying to remember the connection details and find your new site hasn't got any of your help documents or setup info.

Your old site wasn't great, but at least it worked...

Worst signup experience ever... 



Yikes!! I would agree that it hasn't been the best transition. I guess we were just too eager to give out the new plans.  I have passed your feedback.

If you have signed up with us, your first month is free. Silver lining? :)


I'm already a snap customer, i was signing up a non computer literate family member.

Please just make sure the site gets fixed.

I'm wanting to switch another 2 family member over and i'm just not going to bother trying until its fixed, they would be to confused going through the sign up process.




 

2423 posts

Uber Geek
+1 received by user: 531


  Reply # 473169 23-May-2011 20:58
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just a quick thanks to who ever fixed the problem that stopped my  usage monitor from working, now all okSmile

Doesn't know what he doin
2844 posts

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+1 received by user: 334

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  Reply # 473222 23-May-2011 22:52
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Any sort of hint to when Mobile will be launching ;)




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


33 posts

Geek


  Reply # 477730 4-Jun-2011 13:38
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RalphFromSnap:
HyperBlade:
RalphFromSnap: 
Thanks for your other website feedbacks, I'll pass it to the Devs


While your passing feedback to them, could you please pass the following.

*as per previous note* Was too long to quote :)


And the major one.

NO SUPPORT INFO 

Yep great new site and now i'm stuck trying to set up a connection trying to remember the connection details and find your new site hasn't got any of your help documents or setup info.

Your old site wasn't great, but at least it worked...

Worst signup experience ever... 



Yikes!! I would agree that it hasn't been the best transition. I guess we were just too eager to give out the new plans.  I have passed your feedback.

If you have signed up with us, your first month is free. Silver lining? :)


So two weeks later you still have no support info set up.

http://www.snap.net.nz/snap/support

Very disappointing that the basics can't be done right.

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