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868 posts

Ultimate Geek

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# 83228 12-May-2011 20:29
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I'm not a SNAP customer [yet] but when I spoke with them today they said to use their Naked DSL I would have to incur a install charge [was it $99 or $199?] for a "new pair" into the house i.e. I couldn't use the existing phone line 

This seems really odd, my existing provider said if I change to Naked I can use the existing line 

 

Can anyone clarify ?

Also is there any contract or term ?

Also are all plans FS/FS ?

$55 for Naked including 5GB is a pretty good deal

 

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776 posts

Ultimate Geek

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Snap Internet

  # 471194 19-May-2011 16:27
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Hi xlinknz

If your current provider has their own equipment, that's when the wiring fee of $199 kicks in because we have to send out a Chorus tech to go out there and switch you over to the main lines.

To answer your other questions:
-There is a 12 month contract with Snap and an early termination fee of $150
-All our plans are FS/FS

If this is the only barrier to you crossing over to us, give us a call to sign up and say Ralph sent you to have the wiring fee waived

:)





Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator





868 posts

Ultimate Geek

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  # 471323 19-May-2011 21:43
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RalphFromSnap: 
If your current provider has their own equipment, that's when the wiring fee of $199 kicks in because we have to send out a Chorus tech to go out there and switch you over to the main lines. 



 

Thank you for the reply

I'm not sure what you mean by equipment provided by my current provider ?

We have an existing TCNZ landline and dsl with a different provider to TCNZ

Not sure yet if we would go naked 

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