Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2133 posts

Uber Geek
+1 received by user: 344


Topic # 85872 27-Jun-2011 16:23
Send private message

I was a Pay Monthly customer and recently ported across to VF leaving a credit of around $60 on the account. All i want to do is either have the money credited back to me or put against my wife's 2D account.

To ring you guys seems to take 20+ minutes, in whcih we have been told yes it is all sorted payment will be made in the next couple of days, to being hung up on, to today my wife following it through to be told no 2D are awaiting my approval to credit my bank account????

Initially switching over to 2D was a most pleasant experience, customer service was a 5 minute exercise with quality representatives and any issue/questions reolved fast and efficiently but this time around it has been absolutely impossible and painful, tbh if i didn't know better i would think i was dealign with a seperate company.

Now if i had left owing you money I guarantee I would be getting called daily for payment yet on the reverse it seems impossible to resolve a silly amount of $60???

I note that despite the website indicating that "My 2 Degrees" would be functional for a limited period my access was cut within 2 days, last phonecall to your team told me my account was deleted off the system

I am left feeling that it is not only the 2D price structure thats is cheap....




Create new topic
1438 posts

Uber Geek
+1 received by user: 224

Trusted
2degrees

  Reply # 486517 27-Jun-2011 17:34
Send private message

Hi Wade

Please can you PM your details, including 2D numbers, DOB and address for authentication. I know we have had dealings in the past buty I need this info for verification.

What was the credit for? An advanced or overpayment, refund or credit applied by us?

I'll look into the issues you've raised once you give me the info.

Cheers
^POB


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

CPTPP text and National Interest Analysis released for public scrutiny
Posted 21-Feb-2018 19:43


Foodstuffs to trial digitised shopping trolleys
Posted 21-Feb-2018 18:27


2018: The year of zero-login, smart cars & the biometrics of things
Posted 21-Feb-2018 18:25


Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21


Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18


Government to continue search for first Chief Technology Officer
Posted 12-Feb-2018 20:30


Time to take Appleā€™s iPad Pro seriously
Posted 12-Feb-2018 16:54


New Fujifilm X-A5 brings selfie features to mirrorless camera
Posted 9-Feb-2018 09:12


D-Link ANZ expands connected smart home with new HD Wi-Fi cameras
Posted 9-Feb-2018 09:01


Dragon Professional for Mac V6: Near perfect dictation
Posted 9-Feb-2018 08:26


OPPO announces R11s with claims to be the picture perfect smartphone
Posted 2-Feb-2018 13:28


Vocus Communications wins a place on the TaaS panel
Posted 26-Jan-2018 15:16


SwipedOn raises $1 million capital
Posted 26-Jan-2018 15:15


Slingshot offers unlimited gigabit fibre for under a ton
Posted 25-Jan-2018 13:51


Spark doubles down on wireless broadband
Posted 24-Jan-2018 15:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.