Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

2166 posts

Uber Geek
+1 received by user: 358

Topic # 85872 27-Jun-2011 16:23
Send private message

I was a Pay Monthly customer and recently ported across to VF leaving a credit of around $60 on the account. All i want to do is either have the money credited back to me or put against my wife's 2D account.

To ring you guys seems to take 20+ minutes, in whcih we have been told yes it is all sorted payment will be made in the next couple of days, to being hung up on, to today my wife following it through to be told no 2D are awaiting my approval to credit my bank account????

Initially switching over to 2D was a most pleasant experience, customer service was a 5 minute exercise with quality representatives and any issue/questions reolved fast and efficiently but this time around it has been absolutely impossible and painful, tbh if i didn't know better i would think i was dealign with a seperate company.

Now if i had left owing you money I guarantee I would be getting called daily for payment yet on the reverse it seems impossible to resolve a silly amount of $60???

I note that despite the website indicating that "My 2 Degrees" would be functional for a limited period my access was cut within 2 days, last phonecall to your team told me my account was deleted off the system

I am left feeling that it is not only the 2D price structure thats is cheap....

Create new topic
1502 posts

Uber Geek
+1 received by user: 249


  Reply # 486517 27-Jun-2011 17:34
Send private message

Hi Wade

Please can you PM your details, including 2D numbers, DOB and address for authentication. I know we have had dealings in the past buty I need this info for verification.

What was the credit for? An advanced or overpayment, refund or credit applied by us?

I'll look into the issues you've raised once you give me the info.


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03

The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56

Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47

Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23

Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47

Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38

Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00

Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01

DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08

Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55

Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44

Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38

KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32

FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57

New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.