Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2087 posts

Uber Geek
+1 received by user: 330


Topic # 85872 27-Jun-2011 16:23
Send private message

I was a Pay Monthly customer and recently ported across to VF leaving a credit of around $60 on the account. All i want to do is either have the money credited back to me or put against my wife's 2D account.

To ring you guys seems to take 20+ minutes, in whcih we have been told yes it is all sorted payment will be made in the next couple of days, to being hung up on, to today my wife following it through to be told no 2D are awaiting my approval to credit my bank account????

Initially switching over to 2D was a most pleasant experience, customer service was a 5 minute exercise with quality representatives and any issue/questions reolved fast and efficiently but this time around it has been absolutely impossible and painful, tbh if i didn't know better i would think i was dealign with a seperate company.

Now if i had left owing you money I guarantee I would be getting called daily for payment yet on the reverse it seems impossible to resolve a silly amount of $60???

I note that despite the website indicating that "My 2 Degrees" would be functional for a limited period my access was cut within 2 days, last phonecall to your team told me my account was deleted off the system

I am left feeling that it is not only the 2D price structure thats is cheap....




Create new topic
1403 posts

Uber Geek
+1 received by user: 217

Trusted
2degrees

  Reply # 486517 27-Jun-2011 17:34
Send private message

Hi Wade

Please can you PM your details, including 2D numbers, DOB and address for authentication. I know we have had dealings in the past buty I need this info for verification.

What was the credit for? An advanced or overpayment, refund or credit applied by us?

I'll look into the issues you've raised once you give me the info.

Cheers
^POB


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55


2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55


Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21


Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37


Digital transformation is dead
Posted 7-Dec-2017 09:31


Fake news and cyber security
Posted 7-Dec-2017 09:27


Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27


Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26


Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23


New Fujifilm macro lens lands in New Zealand
Posted 5-Dec-2017 20:16


Cyber security not being taken seriously enough
Posted 5-Dec-2017 20:13


Sony commences Android 8.0 Oreo rollout in New Zealand
Posted 5-Dec-2017 20:08


Revera partners with Nyriad to deliver blockchain pilot to NZ Government
Posted 5-Dec-2017 20:01



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.