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Topic # 86552 8-Jul-2011 10:26
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I occasionally need to add a data pack to my 2degrees account but i NEVER EVER want these to auto renew. It looks like they have just changes almost all pay monthly value packs to auto renew.

Anyone know of a way to disable this? 




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

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  Reply # 490974 8-Jul-2011 10:34
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You just have to text Stop xxxx and it will cancel it and thus the auto renew too

By xxxx I mean the particular pack that you signed up to

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  Reply # 490987 8-Jul-2011 11:07
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Does typing STOP XXXXX only stop the autorenew or would it actually cancel the plan and hence any data I have will be lost as well?

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  Reply # 491001 8-Jul-2011 11:55
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It cancels the plan but doesn't mean you lose any data/texts etc, it simply means it won't auto renew



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  Reply # 491022 8-Jul-2011 12:26
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I don't want to do this every time I add a value pack. I want to be able to globally opt out of auto renew.




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

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  Reply # 491056 8-Jul-2011 13:17
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That was one thing i loved about 2degrees it allowed fluctuations in your use. I don't need to top up data every month maybe only when i go on a trip and i am away from my wireless. It creates a hassle. 

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  Reply # 491059 8-Jul-2011 13:19
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Its really annoying when you run out your 1 gig $20 pack and want to put a $50 3 gig on, and have to screw around removing the $20 pack first before you top up or it will renew that and waste $20.




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2degrees

  Reply # 491135 8-Jul-2011 15:29
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JFYI - We are working on other ways of managing your value packs to make things easier.

^POB



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  Reply # 491191 8-Jul-2011 17:03
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2DegreesCare: JFYI - We are working on other ways of managing your value packs to make things easier.

^POB


Thank you..

Another example of why you won the recent customer service award 




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

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  Reply # 491193 8-Jul-2011 17:06
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openmedia:
2DegreesCare: JFYI - We are working on other ways of managing your value packs to make things easier.

^POB


Thank you..

Another example of why you won the recent customer service award 


+1




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  Reply # 491242 8-Jul-2011 19:02
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2DegreesCare: JFYI - We are working on other ways of managing your value packs to make things easier.


This is great news.

One of the concerns that I have is the inconsistency with the way data pack renewals behave. Originally they all had to be manually renewed, then it switched to auto-renewal but only for prepaid customers, and now it seems that the auto-renewal applies to on-account customers but only for certain types of data pack. I know that you can't please everyone, but providing users with some control would hopefully help to mitigate some of the confusion that they must be starting to experience. 

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