Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1921 posts

Uber Geek
+1 received by user: 135

Trusted
Subscriber

Topic # 86552 8-Jul-2011 10:26
Send private message

I occasionally need to add a data pack to my 2degrees account but i NEVER EVER want these to auto renew. It looks like they have just changes almost all pay monthly value packs to auto renew.

Anyone know of a way to disable this? 




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

Create new topic
1019 posts

Uber Geek
+1 received by user: 106


  Reply # 490974 8-Jul-2011 10:34
Send private message

You just have to text Stop xxxx and it will cancel it and thus the auto renew too

By xxxx I mean the particular pack that you signed up to

4 posts

Wannabe Geek


  Reply # 490987 8-Jul-2011 11:07
Send private message

Does typing STOP XXXXX only stop the autorenew or would it actually cancel the plan and hence any data I have will be lost as well?

 
 
 
 


1019 posts

Uber Geek
+1 received by user: 106


  Reply # 491001 8-Jul-2011 11:55
Send private message

It cancels the plan but doesn't mean you lose any data/texts etc, it simply means it won't auto renew



1921 posts

Uber Geek
+1 received by user: 135

Trusted
Subscriber

  Reply # 491022 8-Jul-2011 12:26
Send private message

I don't want to do this every time I add a value pack. I want to be able to globally opt out of auto renew.




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

92 posts

Master Geek


  Reply # 491056 8-Jul-2011 13:17
Send private message

That was one thing i loved about 2degrees it allowed fluctuations in your use. I don't need to top up data every month maybe only when i go on a trip and i am away from my wireless. It creates a hassle. 

20559 posts

Uber Geek
+1 received by user: 3956

Trusted
Subscriber

  Reply # 491059 8-Jul-2011 13:19
Send private message

Its really annoying when you run out your 1 gig $20 pack and want to put a $50 3 gig on, and have to screw around removing the $20 pack first before you top up or it will renew that and waste $20.




Richard rich.ms

1422 posts

Uber Geek
+1 received by user: 218

Trusted
2degrees

  Reply # 491135 8-Jul-2011 15:29
Send private message

JFYI - We are working on other ways of managing your value packs to make things easier.

^POB



1921 posts

Uber Geek
+1 received by user: 135

Trusted
Subscriber

  Reply # 491191 8-Jul-2011 17:03
Send private message

2DegreesCare: JFYI - We are working on other ways of managing your value packs to make things easier.

^POB


Thank you..

Another example of why you won the recent customer service award 




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

1439 posts

Uber Geek
+1 received by user: 440

Trusted

  Reply # 491193 8-Jul-2011 17:06
Send private message

openmedia:
2DegreesCare: JFYI - We are working on other ways of managing your value packs to make things easier.

^POB


Thank you..

Another example of why you won the recent customer service award 


+1




3785 posts

Uber Geek
+1 received by user: 592

Trusted
Subscriber

  Reply # 491242 8-Jul-2011 19:02
Send private message

2DegreesCare: JFYI - We are working on other ways of managing your value packs to make things easier.


This is great news.

One of the concerns that I have is the inconsistency with the way data pack renewals behave. Originally they all had to be manually renewed, then it switched to auto-renewal but only for prepaid customers, and now it seems that the auto-renewal applies to on-account customers but only for certain types of data pack. I know that you can't please everyone, but providing users with some control would hopefully help to mitigate some of the confusion that they must be starting to experience. 

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52


NOW to deploy SD-WAN to regional councils
Posted 19-Dec-2017 19:46


Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39


UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.