Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1841 posts

Uber Geek
+1 received by user: 144


Topic # 86913 15-Jul-2011 15:45
Send private message

I switched from Vodafone to 2degrees in August last year so have been with them for 11 months, and thankfully this is my first problem.

Around the 15th May I subscribed to the $19 prepaid combo (voice, text, data) and its been going sweet since. On the 9th of July I got a text message from 2degrees letting me know that the plan will renew on the month anniversary rather than 30 days.

This was set to be the 14th of July.
This morning I got a message saying my data pack was low, which was a surprise considering I should have either been signed on to a new data pack for a day, or was just about to be changed over.

Logged into Your 2Degrees - I still had plenty of credit left, but no texts, data or minutes left. So figuring that the combo hadn't renewed I went to add it to my plan - however it told me I already had the plan and it would renew on the 19th ... fine, but what happened to my texts, data and minutes from last months plans.

5 minutes on the phone with a customer service agent and it was sorted.
There was some issue, and they needed to cancel my renewal and then re-add.

So, thanks to whoever I spoke to this morning for the quick sort.

Create new topic
1425 posts

Uber Geek
+1 received by user: 218

Trusted
2degrees

  Reply # 493761 15-Jul-2011 15:50
Send private message

Thanks for the feedback. There was an issue with the $19 Combo that's now been resolved. Please can you PM your number so I can pass the good news onto the Customer Care Agent you spoke with.

Cheers
^POB

488 posts

Ultimate Geek
+1 received by user: 76

Subscriber

  Reply # 493796 15-Jul-2011 17:39
Send private message

Two Thumbs up for letting customer service hear the good feedback.





 
 
 
 


79 posts

Master Geek


  Reply # 494081 16-Jul-2011 18:36
Send private message

I must say I have dealt with 2 degrees customer support a couple times so far (had an import phone that wasn't playing nice) and everytime the service has been exceptional. By far the best service I have had from any phone provider yet, infact it might be the best service I have had from any company. I have got some of my family to switch over to and they all have simular stories, it really does make the difference. Keep up the good work!!

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand's IT industry in 2018 and beyond
Posted 22-Jan-2018 12:50


Introducing your new workplace headache: Gen Z
Posted 22-Jan-2018 12:45


Jucy set to introduce electric campervan fleet
Posted 22-Jan-2018 12:41


Hawaiki cable system will be ready for service in June 2018
Posted 22-Jan-2018 12:32


New Zealand hits peak broadband data
Posted 18-Jan-2018 12:21


Amazon Echo devices coming to New Zealand early February 2018
Posted 18-Jan-2018 10:53


$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.