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Topic # 87007 17-Jul-2011 19:12
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so, i havn't been reciving texts for a good hour or two now. tried to call 2degrees customer care, and care they obviously do not, they won't answer their phones. soooo when can i expect to be able to use my phone again, 2degrees?





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  Reply # 494361 17-Jul-2011 19:52
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Seconded, txt from Telecom isn't arriving reliably. Multipart messages aren't arriving at all, or one part is. Individual messages sometimes arrive, sometimes don't.

Edit - AGAIN. 2degrees has had more problems in the 1-2 months i've been with them than I had with Vodafone in 7 years.




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  Reply # 494380 17-Jul-2011 20:27
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thirded

i tired to send a txt earlier and it failed straight away.....normaly i get a txt back a couple of minutes latter saying its failed.

i restarted phone and it worked.
then I saw this post

Just tried to send a txt to organise work tomorrow, failed again.
I got my work phone and sent my 2degrees one a txt....still waiting.

Work phone is XT
my phone is 2degrees, samsung galaxy s2

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  Reply # 494397 17-Jul-2011 21:43
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if I don't get text messages if feels like my life has stopped.

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  Reply # 494413 17-Jul-2011 22:33
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I too had this issue as well with a new sim that I got for a new phone today. The phone could receive a text (from my 2d phone) but when I sent 3 out to give people the new phones number my credit went down, the phone stated sent but no one has received the texts (I know as I was also one of the intended recipients).

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  Reply # 494429 17-Jul-2011 23:35

This is starting to get boring... Fix your bloody network.

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2degrees

  Reply # 494533 18-Jul-2011 10:46
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There was an SMS delay issue that affected some customers that started about 18:00 last night and was resolved at 23:40. Apologies for the inconvenience.

^POB


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  Reply # 494540 18-Jul-2011 10:51
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What is 2degrees doing to prevent this happening again? This is the third outage since I joined 2degrees a couple of months ago.

Can you think of any reason people should stay with 2degrees, given the continued problems?




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  Reply # 494545 18-Jul-2011 10:56

timmmay: Can you think of any reason people should stay with 2degrees, given the continued problems?


Calling has become affordable. 

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  Reply # 494547 18-Jul-2011 10:57
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Texts were delayed for 6 hours, hardly earth shattering is it. Think people need to assess their priorities if this makes it on the radar of things that matter.

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  Reply # 494555 18-Jul-2011 11:02

Call them?

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  Reply # 494562 18-Jul-2011 11:06
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timmmay: What is 2degrees doing to prevent this happening again? This is the third outage since I joined 2degrees a couple of months ago.

Can you think of any reason people should stay with 2degrees, given the continued problems?


Without wanting to sound like I'm fobbing you off with some meaningless weasel words, there are in fact several things that we are working on. However, all of them involve working with the respective vendors, and some of them are not actually in the direct path, as it were, of SMS, even though they can interfere with bits that are.

I am not able to go into any real detail in a public forum. But rest assured, there are things in progress.




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These comments are my own and do not represent the opinions of 2degrees.


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  Reply # 494564 18-Jul-2011 11:07
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SteveON:
timmmay: Can you think of any reason people should stay with 2degrees, given the continued problems?


Calling has become affordable. 


They do give more calling minutes, 220 compared with 120 on Vodafone.

langers1972: Texts were delayed for 6 hours, hardly earth shattering is it. Think people need to assess their priorities if this makes it on the radar of things that matter.


Txt is an important method of communication for many people, especially the younger generation. Of course people can call if it's important, but it's like a slow, background conversation with your partner if they're not in the same place as you.

Once wouldn't be an issue. Three failures in two months shows reliability is poor.




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  Reply # 494566 18-Jul-2011 11:09
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SaltyNZ:

Without wanting to sound like I'm fobbing you off with some meaningless weasel words, there are in fact several things that we are working on. However, all of them involve working with the respective vendors, and some of them are not actually in the direct path, as it were, of SMS, even though they can interfere with bits that are.

I am not able to go into any real detail in a public forum. But rest assured, there are things in progress.


Thanks Salty, good to hear things are being done, but still three failures in two months shows the reliability isn't there yet.

2deg is good value, and i'd like to stay with them, but i'd rather have a reliable means of communication. I don't have a home phone, so my cell is my main way of communicating, that and Skype.




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  Reply # 494569 18-Jul-2011 11:11
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timmmay:
Thanks Salty, good to hear things are being done, but still three failures in two months shows the reliability isn't there yet.



It's probably more appropriate to say that reliability was there, but we have recently hit some unexpected bottlenecks.




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  Reply # 494578 18-Jul-2011 11:16
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SaltyNZ:
timmmay:
Thanks Salty, good to hear things are being done, but still three failures in two months shows the reliability isn't there yet.



It's probably more appropriate to say that reliability was there, but we have recently hit some unexpected bottlenecks.


That's an interesting distinction, for engineers, but less so for customers.

After the last failure I said i'd give 2 degrees another chance. How many chances do I give them before I give up and switch to a proven reliable service? I didn't know about the peering problems with 2degrees txt before I joined either, not that it makes much difference to me.




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